Complaints

This profile includes complaints for Bloomex's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bloomex

  6 3510 27 St Ne Calgary, AB T1Y 5E2

• 

  Bloomex Inc

  902 Magnetic Dr North York, ON M3J 2C4

• 

  Bloomex

  20-B Rosedale Drive Dartmouth, NS B3A 1L8

• 

  Bloomex

  19133 Shaughnessy St Vancouver, BC V6P 6R9

• 

  Bloomex

  15324 - 116th Avenue Edmonton, AB T5M 3Z6

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/05/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a specific bouquet from Bloomex ****** for Mothers Day 2022. I paid for the supersized bouquet and the bouquet that was delivered was not at all what I ordered. The bouquet was completely wrong and of lesser value. I reached out to the company and received several generic emails about policy. In store credit was offered with no amount noted. I did not want in store credit as I didnt trust them. I asked for a replacement bouquet and was completely ignored. I have a picture of bouquet ordered and received.

  Business Response

  Date: 11/05/2022

  We regret to hear that the services didnt meet customer's expectations.  As per our policies listed on our website and in the email confirmation was received after placing the order, in the unlikely chance we are sold out of a particular flower type or color we are able to substitute with another similar flower or plant of a different colour. We have received customer's request and the re-delivery has been already issued to a customer.  The options has been offered and customer is awaiting for re-delivery. 

  Customer Answer

  Date: 19/05/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/05/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered flowers from Bloomex for delivery May 7. It is May 10 and the flowers havent arrived and the charge has been posted on our credit card. We tried phoning and using their online chat but there was no offer to find out what happened

  Business Response

  Date: 11/05/2022

  We couldn't identify the order in our system. We require the order number from customer to assist. **********************

  Customer Answer

  Date: 19/05/2022

  
  Complaint: ********
  
  I am rejecting this response because:  the order number on our invoice is *******.  Ordered May with delivery on Mothers Day.  Arrived May 10 and not fresh 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 25/05/2022

  We regret to hear that the services didnt meet customer's expectations. 
  We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders.  
  We've never heard from the customer until now. As per our policy:

  Quality complaints and/or deficencies must be received within 24 hours following delivery, due to the perishable nature of our products.

  
  We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery.  However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Bloomex

• Initial Complaint

  Date:10/05/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 7th I went onto the bloomex website to order flowers. I input my information but when it asked for delivery information it would not allow me to input the correct address. I tried exiting the site and returning but it would not display the previous page. I decided to just order from a different company. A while later I saw I had received an email stating status changed and it was paid without delivery information. I checked my banking app and $***** had been taken from my account. I did not complete the order and my card should not have been charged. I contacted the companys customer service but they said they will only put the order on hold or issue store credit.

  Business Response

  Date: 11/05/2022

  We regret to hear that the services didnt meet customer's expectations. 
  We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery.
  As customer's satisfaction is our top priority, we have issued a full refund back to the original payment method used. Dear *******, We have received your request to cancel the order. Your order was cancelled and refunded. *********** ******** *** ****** ** **** ****** **** *********** ******** ******** ********** **************** ***** *** * ******** ********** We regret to hear you decided not to continue to proceed with our service. Hope you can give us another chance in future. Kind regards, Bloomex
  Please allow up to 5 business days for the refund to show up in customer's account. 
  Thank you, **********************

  Customer Answer

  Date: 19/05/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  

• Initial Complaint

  Date:10/05/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i purchased a 70$ bouquet for my mother for mothers day.it was delivered for lack of a better word to her in pieces and dead. some were ***** and the rest fell intio her hands. she tried to call and was hung up on 8 times. she then sent me the photos and i sent emails and spent over 90 minutes being told to send emails to your we care address. no response she has had little or no contact since covid began with us as she is old and afraid. and THIS IS WHAT YOU DID??SHE CRIED THOUGHT IT WAS HER FAULT!! iwould like a refund as clients cannot SEE what they are getting when they are delivered.#********

  Business Response

  Date: 11/05/2022

  We regret to hear that the services didnt meet customer's expectations. 
  
  We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders.  
  The initial complaint received stated bad quality of flowers and our customer service agent requested customer to send us photos to the email address. We've never heard from the customer until now.
  
  We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery.  However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Bloomex Team

  Customer Answer

  Date: 13/05/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An order was made from ************ for a *************** in ******* for Mothers day. I placed the order online with all information needed for both parties. The delivery driver came to the address but there was no answer. Two people in the lobby seen him come in with flowers and then left with flowers, but he said they were delivered. There was no flowers there at all. I contacted the company and the *** insisted they were delivered while sitting at a computer. I asked for either a new delivery or a refund. The original **** was $47.84 and they told me if I pay an additional delivery fee they will send them again. I asked for proof of delivery, but they did not respond to that. They offered me a store credit, i agreed but they did not tell me how much it was. They gave me $30.

  Business Response

  Date: 11/05/2022

  We regret to hear that the services didnt meet customer's expectations. 
  Our records indicate that the flowers were delivered as requested, we will attach the picture with proof from driver. We will follow up with the driver to ensure the order was not delivered to a wrong house. 

  We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery.  However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Bloomex Team 

• Initial Complaint

  Date:09/05/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from Bloomex #******* on May 5th for delivery on May 6th. I called and spoke directly to someone to let them know of theft in the area and that it needed to be delivered AFTER 3PM. She never advised or said that was not possible (I would not have ordered if it was not). Next day it is delivered at 10AM and a picture left showing they left it in the lobby under the mail boxes. By the time the recipient got home it was stolen. I have called 3 times and spoken to 3 different people who keep telling me 3 different things. One person said they would send another one out, and I asked for Saturday, again no one said they could not deliver on Saturday. On Saturday it had to be between 9am and 3pm so it would not be taken again. Nothing was delivered. So now if they are delivering during the week it needs to change again to after 3PM, BUT I can't get through on the phone and they have cut me off chat (it says you are no longer allowed to use chat). I have some chat with them that I have screen shot, but mostly, we are looking into it we will get back to. After 30 minutes of waiting I will say hello and then they said you left we are ending this chat. I NEVER left, I was waiting. I am sad and angry. This is for my son's birth mother a lady who gave us everything - and I have to keep apologizing for something not delivered. I would never have used them if it was such a problem to follow instructions. I want a refund, because I know if they don't change the time it will be stolen again. I work in **************** and with online orders as well. We would never treat customers like this. They have told me I cannot get a refund. What BS is that. I wish I had more room to write even more of the conversations. I wish I could upload items but I am work and cannot. It is crazy to be out of almost $100 for this business.

  Business Response

  Date: 10/05/2022

  We regret to hear that the services didnt meet customer's expectations. 
  As per our data, the order was delivered and customer has advised it was stolen. We have issued a resend of this order and it will be redelivered as soon as fresh stock arrives. 

  We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery.  Alternatively, we could  issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused. 

  Bloomex 

  Customer Answer

  Date: 10/05/2022

  
  Complaint: ********
  
  I am rejecting this response because: When I spoke to someone on Friday night, they said a new order would go out Saturday, and I gave a different time for Saturday. Since then I have sent emails to deliver During the week AFTER 3pm, they sent me a new response saying it had been updated, and when I going into the update it say "Delivery BEFORE 3PM" well no one will home at that time. No one can seem to get it straight. I don't want a store credit because I won't use them again. BUT if it is the only way I guess I have to take it. Because I need to get something out to my sons birth mother and will have to use the store credit for something else.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/05/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 5, 2022, I ordered flowers from Bloomex.ca to be delivered to my mother and my mother-in-law for Mother's Day. The confirmed date of delivery was Saturday, May 7. I received an email the morning of May 7 saying that the flowers were "in transit", but by the evening of Sunday, May 8 the flowers had still not arrived. I tried repeatedly to call the customer service line, but was only put on hold and eventually disconnected after hearing an automated message to use the online live chat for assistance. The online chat, which seems like an automated system since the representative's name is always ***, only responds to the first question, and is not at all helpful. It would confirm that my order was in transit, but had not been delivered with no stated reason. When I asked for a refund, the chat bot said it could not process refunds. I have not been successfully able to talk to any customer service representative, cancel this order, or get a refund and the flowers have still not been delivered.

  Business Response

  Date: 10/05/2022

  We regret to hear that the services didnt meet customer's expectations. 
  
  The order was not sent on time due to a technical glitch in our system.
  

  We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery.
  
  As customer's satisfaction is our top priority, we will issue a full refund back to the original payment method used. Please allow up to 5 business days for the refund to show up in customer's account.
  
  Thank you, **********************
  

  Customer Answer

  Date: 10/05/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/05/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is known for providing wilted flowers to customers. The amount of flowers provided is extremely low for the price. The flowers were ordered on May 7th 2022 for delivery on May 8th 2022. The flowers do not match the description. They are not fresh. They are significantly overpriced. The flowers that are described to be included in the online description are not all included. The size of the bouquet is very small.

  Business Response

  Date: 10/05/2022

  We regret to hear that the services didnt meet customer's expectations. We understand an experience like this can be very upsetting.

  We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery.  However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Bloomex Team 
  

  
  

  Customer Answer

  Date: 16/05/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I want to request a replacement or similar item of same value. I expect that I do NOT have to pay delivery charges. Please provide details regarding who I should speak to at Bloomex to receive compensation.

  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:06/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The order that was placed on May 2nd was received today, and the flowers were almost completely wilted and over half the petals in the box. This was a mother's day/ birthday gift. This is one of the three flower orders that were placed. Contacting the company gets you nowhere, have been run in loops.

  Business Response

  Date: 07/05/2022

   We regret to hear that the flowers didnt meet customer's expectations. Please refer to the following policies for clear and accurate service:

  Our flowers come directly from the growers and are always fresh and beautiful. If you received damaged flowers or other damaged products:
  
      Quality complaints and/or deficencies must be received within 24 hours following delivery, due to the perishable nature of our products.

  We have not heard from the customer regarding an issue within 24 hours time frame. 

  We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery.  However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  
  We apologize for any inconvenience caused.
  
  Thank you, Bloomex

  Customer Answer

  Date: 10/05/2022

  
  Complaint: ********
  
  I am rejecting this response because: This complaint was lodged within the same day the delivery occurred which means that the flowers would of perished in transit. I can not be held responsible for the way the flowers arrived when they should of been kept until delivery, which in this case they were not. They were removed from the box wilted, so this response is not acceptable. If this had occurred within a day of receiving the flowers I would be much more understanding, but for the receiver to open a box of wilted flowers is completely unacceptable. I would like to receive a full refund.
  Sincerely,
  
  ***************************

  Business Response

  Date: 11/05/2022

  We regret to hear that the services didnt meet customer's expectations. 
  
  As previously stated, we are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery.  However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.