Complaints

This profile includes complaints for Bloomex's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bloomex

  6 3510 27 St Ne Calgary, AB T1Y 5E2

• 

  Bloomex Inc

  902 Magnetic Dr North York, ON M3J 2C4

• 

  Bloomex

  8 4095 Belgreen Dr Ottawa, ON K1G 3N2

• 

  Bloomex Flowers

  106 326 E Kent Ave Vancouver, BC V5X 4N6

• 

  Bloomex

  20 Wright Ave, Unit 5 Halifax, NS B3B 1G6

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:17/05/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers on Bloomex.ca on May 6th, 2022. The order confirmed the delivery date of May 8th on Mothers day. I reached out on May 8th later in the day via their chat option on their site if the flowers had been delivered. I was informed that the order was not going to arrive on May 8th. It would arrive by May 10th. I told them that I had an email with a confirmation of the delivery date. I asked for a refund. They said they needed to transfer me to the manager. The manager said that the flowers still are being delivered. I said I would like a refund since they did not meant the delivery date on the order and didnt want dead flowers sent. They said the delivery date in the email was a system glitch and it should have shown a date range. I said please refund my money and they said they understand my concerns. I didnt hear from them for a few days. I emailed them and they replied that they are not able to offer a refund and only able to resend a gift basket, offer a store credit or put the order on hold. I told them that based on my experience I am not prepared to use their services again as they misrepresented themselves and asked for a full refund. They continue to refuse to do so. I have included information from the order below. Ordered May 06Confirmed May 07 This means that:1. Payment was processed.2. Production is scheduled.3. Delivery route is assigned according to our delivery policy and your instructions.Bloomex Order Confirmation - ******* Delivery Information: Delivery Date 08-05-2022 ************************************************* ***************************************************************** ************ ** *** ********** ** ** **** ******* ** *** **** ********* ***** *** *** **** **********

  Business Response

  Date: 23/05/2022

  We regret to hear that the services didnt meet customer's expectations. 
  The order was not sent on time due to a technical glitch in our system.
  We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery.
  As customer's satisfaction is our top priority, we will issue a full refund back to the original payment method used. Please allow up to 5 business days for the refund to show up in customer's account.
  Thank you, **********************

• Initial Complaint

  Date:17/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers from the company. They arrived 3 days late and dead. I requested a refund and they requested pictures. I provided pictures, then they said they would only give me credit. I told them I do not want credit and they continue to refuse a refund.

  Business Response

  Date: 30/05/2022

  We regret to hear that the services didnt meet customer's expectations. 
  As stated in our policy presented on the website, we are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery.
  However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Bloomex
  
  

• Initial Complaint

  Date:16/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am seeking a 50% refund for the order. I both paid $20 for next day delivery which did not occur and delivery is otherwise free and the product delivered was not remotely close to what was ordered. The order total came to $69.59. The flowers were not remotely close to the photo and I paid for an upgrade to deluxe. The delivered bouquet had both a small number of flowers, only 3 different types of flowers two of which were the cheapest possible option. The bouquet was equivalent to a $5-$10 grocery store bouquet and it was delivered late. Regular delivery for their service is free.

  Business Response

  Date: 17/05/2022

  We regret to hear that the services didnt meet customer's expectations. 

  We are unable to process entire or partial cancellations for any order that has already been prepared, or is already out with the courier for delivery. As per the photo received we would like to confirm the order was sent with substitution. 

  Due to our order volume fluctuation, we reserve the right to substitute with similar product of equal or greater value. The following rules for substitution will apply:
  Flowers: In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
  As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future. 

  Moreover, we have issued customer a refund due to the undervalued & substituted bouquet. *********** ******** *** ****** ** **** ****** **** *********** ******** ******** ********** **************** **** *** * 

  We apologize for any inconvenience caused.
  Thank you, Bloomex
  

  
  

• Initial Complaint

  Date:13/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in ******** **, In May ****, I ordered a bouquet of 20 tulips (my mum's fave) from Bloomex. The flowers were delivered to my mum, in ******* ** for Mother's Day on May ****. I paid $73. With my credit card for this service. What arrived were 18 drooping, half dead, leafless stalks with tiny tulp bloops on the ends. Two of the 18 were completely dead, and my mum immediately threw them away. That left 16 pathetic, drooping flowers. I was embarrassed, and furious that my ailing mum who is in her eighties received such a pitiful, measly Mother's Day gift. I would have honestly preferred nothing to this so called bouquet. I called Bloomex, and they advised me to email my complaint, which I did. I received a form letter type of reply siting the care of a bouquet of cut flowers (keep out of direct sunlight etc).Upon sending a second email requesting a full refund, I then received a lukewarm, at best, apology "we are sorry things didn't go as planned..." Offering $20 off my next purchase with Bloomex. I then sent my 3rd email to the company stating that I had absolutely no intention of going through the humiliation of gifting their subpar product in the future. I requested that my email be forwarded to higher management, as I want a 100% refund as I had paid $73 for 16 leafless tulip stems bearing tiny half dead blooms. At this point I have only received a confirmation of receipt of my email from their customer 'care' ***** Please, if there is any way that you can assist me in dealing with Bloomex from this point, I would very much appreciate your help.Thank you!

  Business Response

  Date: 16/05/2022

  We regret to hear that the services didnt meet customer's expectations. 
  
  We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders.  
  
  We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery.  However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Bloomex 

• Initial Complaint

  Date:13/05/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The @Bloomex_****** delivery driver did not deliver the Mother's Day flowers I purchased. ?? It was the driver's error as they didn't use the postal code to find the house. Now u are refusing to refund my money.

  Business Response

  Date: 16/05/2022

  We regret to hear that the services didnt meet customer's expectations. 
  We are able to confirm that the driver could not find the unit provided by the customer at the located address. 

  As customer's satisfaction is our top priority, we will issue a full refund back to the original payment method used. Please allow up to 5 business days for the refund to show up in customer's account.
  
  Thank you, **********************
  
  

• Initial Complaint

  Date:13/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed this order on May 8th with same day delivery for $25. The flowers were sent 4 days later. They arrived broken , bent and about to die. These were suppose to be a Mothers Day gift. The company will not do anything about it . I wish they would do a replacement with flowers that are not dead.

  Business Response

  Date: 16/05/2022

  We regret to hear that the services didnt meet customer's expectations. 
  We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. As far as we see we have issued a resend of the customer's order on 14th May as per customer's request. 

  **********************

  
  

• Initial Complaint

  Date:11/05/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Mothers Day flowers on May 4, 2022 to be delivered on Saturday, May 7, 2022, one day prior to Mothers Day. The flowers never arrived. Its been 5 days now. We have called the company numerous times through phone and email. They promised to resend the flowers and upgrade them, but they have not been delivered. I have requested a refund, but one has not been processed. We are also continuously hung up on when we try to reach out to customer service to have the matter resolved.

  Business Response

  Date: 12/05/2022

  We regret to hear that the services didnt meet customer's expectations. 
  
  The order was not sent on time due to a technical glitch in our system.
  We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery.
  
  As customer's satisfaction is our top priority, we will issue a full refund back to the original payment method used. Please allow up to 5 business days for the refund to show up in customer's account.
  
  Thank you, **********************

• Initial Complaint

  Date:11/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,  I'm writing to let you know that my sister in law did not receive the flowers I ordered. Please see ******** of what I ordered vs what she received. She also stated that half the flowers were dead and was only able to salvage about half of the bouquet. This is completely unacceptable. The picture does not match or come close to what was sent. Why use that picture at all, respectfully. Please see ******** - does that look like a "full" bouquet? My sister in law literally stated half the flowers were dead. They offered me only a $37 in-store credit. I paid $64.40 Your attention to this matter would be greatly appreciated. Awaiting your response.

  Business Response

  Date: 12/05/2022

  We regret to hear that the services didn’t meet customer's expectations. 
  
  We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders.  
  The initial complaint received stated bad quality of flowers and our customer service agent requested customer to send us photos to the email address. We are able to confirm the agent has issued incorrect amount of store credit. We will upgrade it to a full cost ASAP. 
  
  We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery.  However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Bloomex Team

• Initial Complaint

  Date:11/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date was April 27th for a total of $57.55 On April 27th I decided to use Bloomex for a delivery of flowers to my mom for Mother's Day. I took my time finding the perfect arrangement to match her decor / closest flowers she likes. I paid $13 extra for it to be "supersized" which according to the website means top quality flowers and the largest bouquet they offer. On May 7th my parcel was delivered, however the arrangement she received was nothing like the one I had paid for. The flowers were small and wilted, space, and only one of the type of flowers was one that was mentioned in the list. All others including the foliage was substituted with cheaper flowers that weren't even the same colours. When I visited her on the 8th they were all ***** and falling apart. I contacted the business and only recieved a copy and pasted paragraph for each correspondence. They stated they reserve the right to substitute etc etc. However this wasn't even close to the item I bought. After several attempts to message and get a response that sounded like a human was typing back using offers of small credits for future purchases (which I will not be doing), i wrote a complaint on ******* and upon doing that I noticed how many others are having the same issue, I decided to come to BBB for help.

  Business Response

  Date: 11/05/2022

  We regret to hear that the services didnt meet customer's expectations. 
  
  We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. As per the photo received we would like to confirm the order was send with substitution. Due to our order volume fluctuation, we reserve the right to substitute with similar product of equal or greater value. The following rules for substitution will apply:
  
      Flowers: In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
  
  As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  
  
  Thank you, Bloomex
  
  
  

  Customer Answer

  Date: 19/05/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******************************* I will never use this company again as they have no customer service skills or respect for their clients. I wasted my money shopping with them. I do not want a replacement as I've already bought something else for my mother for Mother's Day. I wasted my time and money shopping with them.

• Initial Complaint

  Date:11/05/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December of 2021 I placed an order with the company and expected the bouquet to be delivered. When it wasn't delivered the day it was expected, I called the company the following day and they told me they couldn't deliver to the address I had requested. I then requested a refund. They refused to give me a refund, but instead offered me a credit. I took it as I felt I had no choice. May 2, ****************************************** since I was worried the company would lose the credit or something. $75 with shipping. My order didn't arrive on the day I requested, again, and when asked the company cited covid as the delay. When the bouquet arrived the following day, 75% of it was unuseable. The flowers were dying and looked terrible and there was mold growing in it. See the pictures included. I went back to the company again and told them I wanted a refund, they refused, I persisted, they refused again and offered a make up bouquet or a gift basket. Trying to give them one more chance, I said I would accept the gift basket and told them which one I would like. It was said to include many different snacks. ****************************************************************************** They assured me it was on the way. when I verified it with them because they had failed me several times. Today I got... a bouquet of flowers. While this one is in better shape than the last, the value is less than the one I ordered significantly, and is not a gift basket. I want a refund. This company is poorly run, their communication is blatantly false, and their product is not worth what they are asking for it at all. This company should not be allowed to operate in ******.

  Business Response

  Date: 11/05/2022

  We regret to hear that the services didnt meet customer's expectations. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. 
  We would like to resend the correct order ASAP or issue client a store credit to the account. 

  Regards Bloomex 

  Customer Answer

  Date: 19/05/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like the store credit please for the full amount, including shipping.
  
  Sincerely,
  
  ***********************