Business Profile

Retail Florist

Bloomex

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Florist.

Important information

Customer Complaint:
Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

This profile includes complaints for Bloomex's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

429 total complaints in the last 3 years.
104 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/04/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered funeral flowers for my Uncle on February **, 2025. There are so many issues. See attached posting on Trustpilot that explains everything in detail. Delivery was not as I requested. Flowers were disgraceful, wilted, and not at all what I ordered. Vase came broken. I cut my finger on the broken glass. Bloomex ignored me and did not respond to my complaint. They are a real scammer and should not be running a business. I want a TOTAL REFUND. I won't ever be able to honour my uncle with flowers again, but I would like to use the refund to donate to a charity that the family has chosen. That is the only thing left I can do for my Uncle.
Business Response
Date: 08/04/2025
We regret to hear that the services didn’t meet customer's expectations.
To make things right, we have issued a refund in the amount of $***** to the original form of payment used for the purchase.
Refund from Bloomex Inc

Receipt #*********

Refunded
C$*****

Date issued
Ap* ** ***** ******** **

Refunded to
Mastercard - ****
Please note that it may take a few business days for the refund to appear on your account.
Best regards,
Bloomex
Customer Answer
Date: 10/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23161311, and find that this resolution is satisfactory to me.

Sincerely,

Beverly Mohammed
Initial Complaint
Date:31/03/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Feb **, **25 I ordered flowers online from ************************* for $***** to be delivered to my mother in her seniors home. I have purchased from the same company to this same address without any problem before. This time they delayed the delivery overnight to a different company and the flowers that were delivered arrived frozen, so were thrown out. I later learned Bloomex said the company they sent the order to did not deliver to my moms area so that is why they changed the order delivery method and date.I have tried to speak and email to Bloomex to understand that was a poor choice on their part since this is winter they did not plan that very well. If they no longer used the previous florist and their new florist does not deliver to my mom...then a) why did they allow me to order it in the first place? and b) why didnt they make the bouquet the same-day they tiggered the outside deliver driver so nothing sits overnight or c) ask the driver to take precautions of the package's temperature limitations. Since it was their mistake and no fault of mine I either want all my money back or...send my mom the proper bouquet of flowers now and ensure they arrive as-purchased. Bloomex so far has only sent templated email responses saying this is outside their ** hr window, and by phone they say same thing and only offer $** credit. Their website is offering $** credit to ******* so this isnt even a true perk. They never take fault or try to solve the actual issue.
Business Response
Date: 01/04/2025
We regret to hear that the services didn't meet customer's expectations.
We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders. The initial complaint received stated delivery date change, frozen quality, and logistic issues with the courier. As customer's satisfaction is our top priority, we going to resend the order to the same registered delivery address. Please be informed, that resend takes from 1 to 7 days due to the fresh stock arrivals. An order is going to be sent as soon as fresh stock will be received.
We apologize for any inconvenience caused.
Thank you,
Bloomex
Customer Answer
Date: 03/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******
Initial Complaint
Date:18/03/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We don't have an account nor have we ever made business with Bloomex.ca.We received a charge on our **** on Feb **, 2025 for an order we never placed, received or wanted.Cancelled the credit card.A series of e-mail with the company are now left unanswered.
Business Response
Date: 21/03/2025
We regret to hear that the services didn't meet customer's expectations.
To help us find more details on the charge, please kindly advise customer to supply us with 4 last digits of a card used for the charge on Feb ****, card holder name and email addresses with @********* domains that customer uses. This limitation is in place to ensure the security and integrity of our payment processing procedures. However, we are committed to resolving this issue. We will be waiting for the requested info to process the next step.
Regards,
Bloomex
Customer Answer
Date: 21/03/2025
Bloomex has called me this morning and sent me this e-mail; (Screenshot (**)) attached.
They asked me over the phone to remove my complaints to **** and BBB.
I responded that I would do no such things. I will advise **** and BBB only once I see that I've been credited.
No actions until I see this refund.
Initial Complaint
Date:10/03/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order (#*******) with Bloomex on February *, 2025, for a Valentines Day delivery on February **. The order was delayed multiple times, and when it finally arrived on March *, the flowers were completely dead and unusable.After I contacted Bloomex, they admitted fault and offered to resend the flowers AND include a gift basket as compensation for the delay and ruined order. Before I even had the chance to confirm acceptance of their offer, they had already resent the flowersbut they never sent the gift basket.I later responded, thanking them and accepting their resolution, but at that point, they had already sent the flowers without the promised gift basket. I followed up, but they never made any effort to correct their mistake or send what was promised.Since Bloomex failed to deliver the full resolution they offered, I am requesting one of two things:1.Bloomex must send the missing gift basket immediately, as promised.2.If they refuse to send the basket, they must issue a partial refund for failing to provide the full agreed-upon compensation.I trusted Bloomex to fix their mistake, and they once again failed to follow through. I am seeking BBBs assistance to hold them accountable for their poor service and false promises.
Business Response
Date: 11/03/2025
We regret to hear that the services didnt meet customer's expectations.
To clarify, we previously stated:
"To amend the matter, we would like to offer you a resend of the order at no additional costs. We can also send a gift basket containing assorted gourmet items. Alternatively, we can also issue an in-store credit for you. Please let us know your decision."
This means we offered three alternative solutions:
1. Resending the original order
2. Issuing an in-store credit
3. Providing a gift basket of equal value
At no point did we promise an additional basket or any other compensation beyond these options.
Regards,
Bloomex
Customer Answer
Date: 15/03/2025

Complaint: ********

I am rejecting Bloomexs response because they are misrepresenting the facts and failing to resolve the issue.

To clarify:
Bloomex explicitly stated in writing that they would resend the flowers AND send a gift basket as compensation.
They are now trying to change their story and pretend that I had to choose between these options.
I accepted their resolution expecting both the flowers and the gift basket, but they only sent the flowers and ignored the rest.

I am asking for BBBs assistance in holding Bloomex accountable for their failure to fulfill their own compensation offer. To fully resolve this complaint, I am requesting that Bloomex:
1. Send the missing gift basket as originally promised.
2. If they refuse, issue a partial refund for failing to deliver the full agreed-upon resolution.

I have attached proof of their original offer and their failure to send the full compensation. Please let me know how to proceed.

Sincerely,

****** ***********
Business Response
Date: 17/03/2025
We regret to hear that the services didnt meet customer's expectations.
To make things right, we are sending a Gift Basket to the recipient as a gesture of goodwill: ****************************************************************************************
Customer's satisfaction is important to us, and we appreciate the opportunity to address this matter.
Regards,
Bloomex
Initial Complaint
Date:07/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
March *, 2025 I called Bloomex making them aware that my cousin lives in a rural SK village and they assured me they would have no problem. I said you have to call her first, she just lost her husband and might not be home. I stressed the cold temps and that is why they had to call first before delivering. I was assured they would call--they didn't. The delivery guy didn't even ring her doorbell. She has a camera that takes a pic every * minutes. When she went out the next day she found a frozen plant on her doorstep. She had been home all the day before. She checked the camera. The driver must have been in an out in between pics on camera. No pic. I called them yesterday and the man promised to refund my money. Today the woman stated to me, Well we delivered it, so you don't get your money back. I said you didn't follow the directions given and she got a dead plant--I got stiffed for $*****. I scanned in there email to me and my response. Attached here. I reported this to *** **** as I think it's *****. The bank has to wait ** days before filing a "Not as Described Case" I will let you know if I get a refund and the bank is aware of my filing with BBB. Not trying to get more than what I'm owed. :)
Business Response
Date: 10/03/2025
We regret to hear that the services didnt meet customer's expectations.
The area where the order has to be delivered is outside of local delivery areas. Customer's order was shipped via *********, a third-party courier, under tracking number ************. As their delivery policies may vary, parcels are sometimes left at the door. Unfortunately, this is beyond our control. That said, we understand that weather conditions have affected the quality of the flowers, and we sincerely apologize for any disappointment.
At Bloomex, we take quality very seriously and strive to provide fresh and beautiful flowers for every order. While we are unable to offer a refund for orders that have been confirmed, prepared, or dispatched, we are committed to ensuring customer satisfaction. We would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
We apologize for any inconvenience caused.
Thank you,
Bloomex
Initial Complaint
Date:03/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We placed on order on **** Feb, 2025 to deliver flowers for my daughters birthday on ******** morning at * AM (As promised by ******) the order was for * dozens of roses Card Chocolate box Balloon ************* flower vase They never delivered on **** or *** even after contacting them on phone several times and sending * emails Finally what they delivered was - the photo is shown below
Business Response
Date: 04/03/2025
We regret to hear that the services didnt meet customer's expectations.
The area where the order has to be delivered is outside of local delivery areas. Our production facilities provide Same Day delivery to ***************, ******, ****************, *********, *******, ********, ********, ******* and *****************. Overnight courier (next business day) will be used for delivery outside of these areas. Customer's order was fulfilled to the value of the price paid, to not cause a delay and ensure the recipient receives the gift on the day planned.
As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
We apologize for any inconvenience caused.
Thank you,
Bloomex
Initial Complaint
Date:03/03/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January **, *0*5, I ordered online a Deluxe Fruit Sensation Basket Order #*******.On January **, *0*5, the order was delivered to ******* ******, A3-***********************************************, what a total disappointment it was. Most of the fruits were bruised, squished or rotten. I've attached pictures. Furthermore, the variety of fruits was disappointing. There were no pineapple, grapes or bananas. Unfortunately, many of the fruit were also frozen. I paid a total of $****** for this fruit basket (plus delivery, tax and an unknown surcharge). For $******, I was expecting so much more, not just in quantity and variety but in quality of product. I would like to be reimbursed minus the cost of the * apples, * oranges and * kiwi that the recipient was able to salvage.Their first response was to offer me a store credit (no amount mentioned). Then they claimed I had not placed my complaint within ** hours (which I had).The emails back and forth are continuing. Their latest offer was a $*0 store credit (which is a) less than a third of what I originally paid and b) I don't want to buy from them again.I am asking for a refund however their policy states 'no refunds', just store credit.
Business Response
Date: 04/03/2025
We regret to hear that the services didn't meet customer's expectations.
Our records show that the order was delivered on Tuesday, January **, 2025, at **** PM via ********* (Tracking: ************). However, the quality concern was only reported on February *, 2025, which falls outside our **-hour window for such complaints.
Despite this, we have ensured that the customer is not left without attention and have already issued a complimentary $** store credit. As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
We apologize for any inconvenience caused.
Thank you,
Bloomex
Customer Answer
Date: 10/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
PLEASE NOTE: The recipient ******* ****** has since moved. The new delivery address is:
***************************************
Whistler BC
V0N1B2
Business Response
Date: 11/03/2025
We have noted that the address ****************************************************************************** - is registered under postal code *** ***, whereas you have mentioned *** ***. To ensure successful delivery, please advise the customer to confirm the full and correct address.
Additionally, kindly have the customer specify their preferred resolution: 1. Resending the original product; 2. Receiving a Gourmet Gift Basket of equal value.
Regards,
Bloomex
Customer Answer
Date: 11/03/2025
The correct postal code is *** ****
Please send option 2.Thank you
******
Initial Complaint
Date:03/03/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered two dozen roses for *********** day.Not ************ communication from company regarding non delivery.On the day, systems down - no help on the phone or online.REFUSES TO GIVE REFUND.THEREFORE THIS IS THEFT.
Business Response
Date: 04/03/2025
We regret to hear that the services didn't meet customer's expectations.
Our records indicate that a delivery attempt was made on February ** at ***** AM. However, the driver reported that the address is a private residence but not a secure location for leaving the package. Additionally, there was no response to phone calls or text messages, and after attempting to reach four neighbors, no alternative solution was found.
Following this, **************** addressed customer's concerns, and as agreed during the live chat on March *, *0*5, a full-price store credit was issued.
Bloomex
Customer Answer
Date: 05/03/2025

Complaint: ********

I am rejecting this response because:

The neighborhood is safe, and the flowers could easily have been left on the doorstep. No neighbours were contacted and only one phone call was made, whilst the recipient was in the bathroom. We tried calling your driver ** times, no response and when finally responded, not very friendly/helpful.
You mention a store credit has been applied, but I dont see anything on my account!
I would be happy to accept a refund back to my original payment method (Mastercard).
Sincerely,

***** *****
Business Response
Date: 06/03/2025
We regret to hear that the services didnt meet customer's expectations.
Wed like to clarify the situation to ensure there are no misunderstandings.
Our driver did attempt the delivery and made a call upon arrival. However, as the recipient was unavailable at that moment, the delivery could not be completed. Given the circumstances, our driver was unable to wait indefinitely, especially on February 14th, which is one of the busiest days of the year for the floral industry. We appreciate their efforts in making the attempt despite the high volume of deliveries.
Regarding customer's multiple calls to the driver, we kindly remind that constant distractions can pose safety concerns for our team while they are on the road. We understand the frustration, but our policies are in place to ensure fairness and efficiency in handling such situations.
At this stage, we are unable to issue a refund. However, we are happy to offer a resend or a full-price store credit. If customer is unable to locate the credit, credit was issued under customer's email address and can be accessed upon inserting email address into a coupon code field for the new order.
Best regards,
Bloomex
Customer Answer
Date: 09/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Business Response
Date: 10/03/2025
Please ask the customer to specify exactly which option is satisfactory for them so we can proceed accordingly.
Thank you.
Best regards,
Bloomex
Initial Complaint
Date:27/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bait and switch, scam company.Ordered a deluxe version of a bouquet (photo included). They send us completely different (much cheaper) flowers that were bruised and crushed.I called requesting a refund, and they told me to email them. The email address I was given bounced back. Now I'm seeing other reviews online (and even a Marketplace feature on *******) showing that this is how they operate. They advertise a certain type and quality of bouquet, and deliver something far inferior, while refusing refunds. We threw out the bouquet and had to pay another vendor for a last minute replacement, as giving the bouquet that Bloomex delivered would have been an insult to the recipient and an embarrassment for us.
Business Response
Date: 28/02/2025
We regret to hear that the services didn't meet customer's expectations.
We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders. The initial complaint received stated bad quality of flowers and our customer service agent requested customer to send us photos to the email address. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
We apologize for any inconvenience caused.
Thank you,
Bloomex
Customer Answer
Date: 28/02/2025

Complaint: ********

I am rejecting this response because:
1. The email address I was given on the phone was not accurate, and my email bounced back as rejected
2. I already had to pay another vendor to provide a replacement bouquet for the occasion and now the occasion is past. It is too late for a replacement from Bloomex.
3. Since I am now aware that your business has a strong history of bait and switch marketing, sending out poor quality, cheap flowers instead of the quality of bouquets depicted on your website, I do not want a store credit. I will not trust your business again to provide the quality of product that you advertise on your website.
You advertise high quality bouquets.
You replace the high quality flowers with old, crushed, cheap filler flowers and refuse refunds.
This is dishonest and predatory.

Sincerely,

******** ******-*******
Business Response
Date: 04/03/2025
We regret to hear that the services didn't meet customer's expectations.
As stated in our policy presented on the website, we are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. Bloomex offer floral services and deliver fresh flowers. However, substitution and quality concerns may appear due to the perishable nature of our products. We would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
We apologize for any inconvenience caused.
Bloomex
Customer Answer
Date: 04/03/2025

Complaint: ********

I am rejecting this response because:
Once again, the occasion is past. We already had to purchase a replacement with another vendor. We have no purpose for an additional replacement or store credit, as the occasional is past, and we will not be trusting your company with future orders now that we know you have a reputation for not delivering the quality that you advertise.

Sincerely,

******** ******-*******
Initial Complaint
Date:24/02/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February **, 2025, I placed an order with Bloomex for * dozen red long stem roses and a truffle box with a card to be delivered before * pm that day as it is a business address. Total cost $******. I called 3 times on that day to follow up on the order to ensure it would be delivered before * pm. It was not. At **** pm called Bloomex and informed no delivery and I dont want a re-delivery as Valentines Day was only on February **. I want a refund. I had also received SMS from Bloomex that the delivery driver picked up the order at **** pm, therefore delivery before * pm was never possible. I called several times thereafter and was informed management would be in touch but nothing. On February **, I called again and was informed that my order was delivered on February ** and I was sent email confirmation of proof of delivery. Bloomed sent me fraudulent photo of a box behind some random white background. It was clearly fake and not even a picture of my actual order. I informed them they were lying as I had SMS and emails from Bloomex stating the order was in transit as of February **, so how can they claim it was delivered. They are lying and trying to cover their tracks. When I asked to speak to a supervisor or manager the *** hung up on me. I have emailed ******* several times asking for my refund and I have emailed them all the proof of their non-delivery, lies and fraudulent actions. They keep insisting that its store credit or a re-delivery. I have informed them that I will not do business with fraudulent companies. I want my full refund as they never delivered my order as purchased or requested.
Business Response
Date: 28/02/2025
We regret to hear that the services didn't meet customer's expectations.
The customer requested delivery before * PM; however, Bloomex does not guarantee specific delivery times, especially during peak holidays like Valentines Day. While the order is not eligible for a refund, customer satisfaction remains our priority. We are happy to offer a free replacement, a gift basket of equal value, or store credit for future use. We apologize for any inconvenience caused.
Thank you,
Bloomex
Customer Answer
Date: 28/02/2025

Complaint: ********

I am rejecting this response because:
Bloomex has never advised that delivery is not guaranteed before * pm. The order confirmation specifically requests delivery before * pm on Feb **. I contacted Bloomex three (3) times via phone on Feb ** to confirm delivery will occur before * pm as the delivery address is a business address. I was assured that the delivery would be before * pm. On Feb **, I received SMS from Bloomex that the delivery order was picked by driver ***** ***** at **** pm, there was never intent for to deliver before * pm. At **** pm, I again contacted Bloomex to ask for a refund as the order was not delivered, I was advised once the order was returned to the warehouse, management would be in contact re my refund. No contact from management regarding any refund. I followed up then Bloomex sent emailed me the order was delivered on February 14, 2025 and they sent me a photo of a box. Firstly, Bloomex actions are fraudulent as I have emails/SMS messages from Bloomex that contradicts delivery on Feb 14. I have SMS and emails which states the order was in transit on Feb 16. The photo as proof of delivery has no time stamp, or evidence of delivery. That is not the reception area at the real delivery address of the business. Further the photo is not of 3 dozen long stem red roses and a truffle box, which is my order. Then when I queried the photo, Bloomex informed me via email that the order was left outside the door. The photo they sent me is also not outside a door. Bloomex lied and have acted fraudulently in order to try to appease me. I have notified Bloomex on numerous occasions that I will not condone their fraudulent actions by taking store credit or a redelivery or any other substitutions which they will benefit from as they are a fraudulent company and a scam artist. I will only accept a full refund of the cost of the order which is $******.

Sincerely,

****** ********
Business Response
Date: 04/03/2025
We regret to hear that the services didn't meet customer's expectations.
Please note that our delivery policy outlines regular delivery windows, which can be found on our website. As a national service provider, we operate across the country; however, certain additional servicessuch as photo proof of deliveryare not available.
Our records indicate that the assigned driver reported the order as delivered. Given the exceptionally high volume of deliveries on Valentines Day 2025, it is possible that a system error led to an incorrect notification. We sincerely regret any confusion this may have caused.
That said, we want to assure customer that ********************** prioritizes customer satisfaction. Since customer has reported the order as undelivered, we are happy to arrange a reshipment to ensure customer receives the flowers. Please note that a refund is not an option in this case.
We appreciate customer's understanding and look forward to resolving this matter.
Best regards,
Bloomex
Customer Answer
Date: 04/03/2025

Complaint: ********

I am rejecting this response because:
Bloomex states "photo proof of delivery - are not available". However, Bloomex sent me a photo proof of delivery via email which was fake. Also, due to high volume of deliveries it is possible that system error led to incorrect notification. So is Bloomex stating that all the notifications I received with delivery in transit on Feb 16 via email and text is in error. I state there are too many discrepancies to claim as incorrect notification. Bloomex DOES NOT prioritize customer satisfaction as stated in its response as Bloomex would have not sent me fake photo of delivery or claim it was delivered at the front door when it was not. I am not stating these things based on phone conversations but on actual emails and evidence I have from Bloomex with many discrepancies and fraudulent actions. I have also read all the reviews and BBB complaints about Bloomex and there are too many similar situations my own. Bloomex is fraudulent and scammers and I will not accept anything but a FULL REFUND.

Sincerely,

****** ********

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