Complaints

This profile includes complaints for Bloomex's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bloomex

  6 3510 27 St Ne Calgary, AB T1Y 5E2

• 

  Bloomex Inc

  902 Magnetic Dr North York, ON M3J 2C4

• 

  Bloomex

  8 4095 Belgreen Dr Ottawa, ON K1G 3N2

• 

  Bloomex Flowers

  106 326 E Kent Ave Vancouver, BC V5X 4N6

• 

  Bloomex

  20 Wright Ave, Unit 5 Halifax, NS B3B 1G6

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:18/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered supersize flowers from Bloomex on the **** of February for a total of $*****. I received the flowers on the **** of February but they were regular sized flowers. I contacted the company and initially they offered a store credit of the purchase price - $*****. I do not plan to shop at this store anymore and asked that they deliver the correct order or a refund to my payment method which they have refused.

  Business Response

  Date: 20/02/2025

  We regret to hear that the services didnt meet customer's expectations.
  We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders. We have reviewed the customer's order, and we confirm that the product received matches the correct size and composition as advertised. As such, there is no basis for a refund.
  Please note that slight variations in appearance may occur, as Bloomex works with perishable items such as flowers. These natural differences are inherent to the industry and are acknowledged as part of our process.
  As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Thank you,
  Bloomex

• Initial Complaint

  Date:18/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Feb *** for a flower delivery on Feb ****. Nothing was delivered. The company refuses to send me a refund. They stole my money.

  Business Response

  Date: 20/02/2025

  We regret to hear that the services didnt meet customer's expectations.

  The customer's order was shipped via Purolator Courier, tracking number ************. According to the couriers report, the package was delivered to **** **** ********** *** ***, while the customer originally provided a different postal code: H8P 1B6.
  Please note that Bloomex is not responsible for delays or non-deliveries caused by incomplete or incorrect address information provided at the time of ordering. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Bloomex
  

  Customer Answer

  Date: 20/02/2025

   
  Complaint: ********
  
  I am rejecting this response because:

  I personally went to visit my mother several days after the requested delivery and she had in fact not received anything. The address provided is for a hospital, where she resides, and a room number was provided with specific instructions on where to deliver inside the building. So if the courier says the package was delivered to the address of the hospital, then perhaps they handed the flowers to the security guard at the entrance? But they were not delivered and therefore Bloomex should issue a refund. Bloomex has stolen my money and this is fraud. Period.

  
  Sincerely,
  
  ******** *******

  Business Response

  Date: 21/02/2025

  We regret to hear that the services didnt meet customer's expectations.

  We understand customer's concerns regarding the delivery. Please note that couriers are not permitted to walk around hospital, and our service is limited to delivering to the designated shipping dock of the facility. While we acknowledge the instructions provided, Bloomex cannot guarantee specialized delivery requests beyond our standard service.
  
  Additionally, we see that customer have already filed a chargeback and received a refund.

  Regards,

  Bloomex

• Initial Complaint

  Date:12/02/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a sympathy floral arrangement for a grieving friend and Bloomex sent a *********** Day arrangement. It was extremely embarrassing and incredibly inappropriate for them to have sent that arrangement given the occasion. I wrote them immediately to advise them of my dissatisfaction with the order and after 8 days I still had not hear back from them. After contacting the main office, there were no apologies for not responding to my complaint. They individual I spoke with went on the tell me they were low on inventory so they decided to send what they had. I informed them the decision wasn't theirs to make and if they do not have the inventory on hand, the customer should decide whether or not they wish to go through with the order. They offered me a credit for the flowers alone which is pretty presumptions since I have no intention of using Bloomex ever again. The previous time that I ordered from Bloomex, I paid extra to have the order up-sized and the arrangement they sent was actually more scanty than the basic arrangement they advertised.

  Business Response

  Date: 13/02/2025

  We regret to hear that the services didn't meet customer's expectations.
  We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. As per the photo received we would like to confirm the order was sent with substitution. Due to our order volume fluctuation, we reserve the right to substitute with similar products of equal or greater value. The following rules for substitution will apply:
  Flowers: In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
  As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future. We apologize for any inconvenience caused.
  Thank you,
  Bloomex

  Customer Answer

  Date: 18/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please proceed with the gift basket.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:07/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wrong flower arrangement arrived at the Funeral Home ***** Family in ********. Company made no attempt to inform me they couldn't provide the original Flower Arrangement.Several phone calls and emails were made requesting a refund for delivering the wrong flower arrangement (picture uploaded below). Spoke with a person named **** who took my order over the phone as well as the several calls I made to resolve my issue. I was guaranteed that manager would call me back **** by end of day *-Feb-2025. Did not remove a call back from anyone at Bloomed.

  Business Response

  Date: 13/02/2025

  We regret to hear that the services didn't meet customer's expectations.
  We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. As per the photo received we would like to confirm the order was sent with substitution. Due to our order volume fluctuation, we reserve the right to substitute with similar products of equal or greater value. The following rules for substitution will apply:
  Flowers: In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
  As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future. We apologize for any inconvenience caused.
  Thank you,
  Bloomex

  Customer Answer

  Date: 14/02/2025

  I did not CANCEL my order as indicated by Bloomex response to the BBB.

  My sister's funeral was on ** Jan 2025.  Substitute flowers were delivered to ***** Family Funeral Home approximately ***** **********

  Email from Bloomex stating UPDATE to my order was ********* 1 day after the funeral.

  I would like to forward the emails from Bloomex. Is it possible to send them to BBB in a separate email to BBB?

  The passing of my sister was unexpected.  The original Heart Wreath flowers I ordered was to express how deeply she was loved and how are hearts are heavy.  The flowers ordered were in her favorite colors.

  For the above reasons and unsatisfactory  communications with Bloomex are my reason for requesting a full refund.  The company did not provide the original product.

   

   

  Business Response

  Date: 14/02/2025

  We regret to hear that the services didn't meet customer's expectations.
  The customer had a negative experience and is requesting a refund, indicating they no longer wish to engage with the business. However, we are working to turn this situation around by resolving their concerns and ensuring the experience is positive. Our goal is not only to address the immediate issue but to maintain and even strengthen the customers relationship with the business going forward.
  We understand your concerns regarding the substitutions and the arrangements you received for a funeral occasion. As per our policy, substitutions may occur due to availability, and while every effort is made to maintain the integrity of the design, some variations are sometimes unavoidable. We regret any inconvenience caused, but all items were delivered as closely as possible to your order specifications within these guidelines.

  Replacement order or a store credit offer still stands.
  We apologize for any inconvenience caused.
  Bloomex

  Customer Answer

  Date: 21/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.

  I would like to add that I am not happy with this decision as I did not cancel the order.
  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction : January ****, 2025 Order Total: $***** Ordered same day delivery with $***** extra charge for expedited shipping. Got 10 frozen green tulips instead. They sent the tulips on purpose so the unsuspected receiver ( they were a gift) will accept them and they can implement the " no refunds once order shipped and successfully delivered policy" I tried to work with them through * days once they offered resending it and they finally admitted they simply don't have flowers but still refused to offer a refund. Below is my entire frustrating interaction with them that included over ** calls and multiple unanswered emails. * ******************* I put in an order for "Peaceful Clouds in ***** Jar for a birthday. I put in the order with expedited same day shipping of $***** for a total of $**. Visited the person and found out that Bloomex had decided to take a a substitution option of ** frozen green tulips * called to inform of the mistake . After I sent pictures of the substitution. I was met with our policy is that once an order is sent and accepted it cannot be refunded ".I asked to be connected with a manager and was told that they dont have an extension but a ticket was submitted for me to receive a call the next day. * Sat, Feb 1st, 2025 no call from management. I called again Maam you have 2 options 1. Resend or 2. Store Credit. I accepted option 1 of a resend after a call with ******. It was a resend with a free upgrade and 2 Lindt chocolates AS SOON AS POSSIBLE that would arrive Sunday the latest * Sun, Feb 2nd, 2025 no flowers , no calls , no emails. I called end of day and was told, it was the weekend so no stock but Monday Feb 3rd, 2025 for sure. *Mon, Feb 3rd, 2025 no flowers, no calls, no emails. I called, hostile screaming lies " flowers by **.m hang up the phone. *Tues, Feb 4th, 2025 no flowers, no call finally get this email at **** a.m that admitted they will not send me flowers, and no refund.

  Business Response

  Date: 07/02/2025

  We regret to hear that the services didn't meet customer's expectations.
  We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. As per the photo received we would like to confirm the order was sent with substitution. Due to our order volume fluctuation, we reserve the right to substitute with similar products of equal or greater value. The following rules for substitution will apply:
  Flowers: In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
  As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future. We apologize for any inconvenience caused.
  Thank you,
  Bloomex

• Initial Complaint

  Date:05/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers for my friend who was admitted to ********************************** on January **, 2025. The hospital reception gave me a slip of paper with delivery address and instruction to not put the room number, only the floor (11th floor in this case). I followed the instruction, but the driver did not. He went to the **** floor after business hours and tried to deliver the flowers, but it is a locked unit for brain injury. He said he could not deliver the flowers and they were returned. I was charged $82.46. I wanted a refund but they only offered a store credit. I don't want a store credit because I don't want to order from this company again. They would not make an exception even though the non-delivery was their fault.

  Business Response

  Date: 07/02/2025

  The reception stated that the patient is not here
  No room number Mentioned only floor number mentioned
  Tried calling the customer but got no reply .

  We regret to hear that the services didnt meet customer's expectations.
  We attempted to deliver an order for ****** Nead at the originally requested address. Turns out there was no room number mentioned as well as receptionist stated that the patient is not there. No response to a phone call from a driver to ************.
  We sent an email at ******************************** with the request to arrange a resend. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Bloomex

• Initial Complaint

  Date:03/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January ** 2025, I was having difficulty placing an order online, a sales *** quickly called and took my order. The order was $***** for flowers to be delivered on February 1, 2025. I received an order number with confirmation about my order On February * at * am I received a call from the *** saying the flowers couldnt be delivered on February 1 since its not in their next day delivery area, something that he didnt mention when I placed the order. He asked if Tuesday February 4 would be ok. I said no and asked my money to be refunded Later that afternoon I received an email from Bloomex saying they confirmed the order change which I had not agreed to. I was informed that if I wanted to cancel I had to do so in writing which I did. Later that same day bloomex emailed me that they have a no refund policy for cancellation unless I cancelled 1 hour after placing the order. At that point I tried calling the sales ***, but that number had been disconnected. I sent them this email Dear Bloomex Lets be clear, I did not request that my original order be changed! You decided to change the order without my consent!When I placed the order with one of your sales *** he didnt notify me about your cancellation policy. He did not tell me that they only deliver to the address I requested until Tuesday. Just the opposite. He confirmed that it would be delivered on Saturday February 1. You notified me, on February 1that you are changing the original delivery date. How am I supposed to cancel an hour after ordering if you dont notify me about the change until 12 hours later. Also I tried to phone the agent that took the order but that phone number ********** Is no longer in service. Something is not right here and its not on my end. If you post that charge or dont refund the payment I will put in a formal dispute with the bank. What a terrible terrible experience from your company!!To this date no response from the company!!!!

  Business Response

  Date: 04/02/2025

  We regret to hear that the services didnt meet customer's expectations.
  To make things right, we have issued a refund in the amount of $***** to the original form of payment used for the purchase. 
  Receipt #****-****
  
  
  
  Refunded
  C$*****
  
  Date issued
  Feb *, 2025, ******* AM
  
  Refunded to
  Mastercard - ****
  Please note that it may take a few business days for the refund to appear on your account.
  Best regards,
  Bloomex

  Customer Answer

  Date: 04/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** **********

• Initial Complaint

  Date:27/01/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered and fully paid for a flower delivery on January ****. Delivery was scheduled for January ****. Today is January **** and Bloomex still has not fulfilled this order. Every time I reach out for information Im told they are tracking, tracing, looking into it. I dont get any response further than they are looking into it. No information is provided and zero follow up. I am extremely dissatisfied with this company and feel they have taken my *****$. This company needs to be shut down for stealing from customers. **************** is absolutely horrible.

  Business Response

  Date: 29/01/2025

  We regret to hear that the services didnt meet customer's expectations.
  To make things right, we have issued a refund in the amount of $***** to the original form of payment used for the purchase. 
  Refund from Bloomex Inc
  
  Receipt #****-****
  
  
  
  Refunded
  C$*****
  
  Date issued
  Jan *** ***** ******* *M
  Please note that it may take a few business days for the refund to appear on your account.
  Best regards,
  Bloomex

  Customer Answer

  Date: 29/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:21/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a supersized bouquet from bloomex on Jan **. I indicated that I wanted them delivered the next day. The next day arrived, Saturday Jan 11th and someone from bloomex called to say that the flowers would not be delivered that day or the next or the next after that. They said that because I placed the order after 3pm, it wasnt possible and because I live so far from the warehouse, it would be delivered on Tuesday. Mind you, their site does say they offer same day delivery, so I didnt think next day delivery would be out of the realm of possibilities. I expected a call on Tuesday to make sure i was home to accept the flowers as it is winter in ******* right now. No one called. When I returned home, I saw them on my front step. Upon opening the package, I was very very disappointed with not only how small the supersized bouquet was but that they had cold damage. I called the company and they asked me to email a picture. I did and included my phone number and requested someone please call me. No one called. The next day the flowers were basically garbage. They were wilted and ********. I called again and sent another picture. They said they dont offer refunds and that I cant be put through to a manager as they dont have a direct line. I called numerous times with no resolution and so far have not been called back by a manager despite the people Ive talked to saying theyll have a manager call me. I really would like my money back. The product was damaged, arrived 3 days later than I requested and the customer service has been horrendous.

  Business Response

  Date: 24/01/2025

  We regret to hear that the services didn't meet customer's expectations.
  We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders. The initial complaint received stated bad quality of flowers and our customer service agent requested customer to send us photos to the email address. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Thank you,
  Bloomex

  Customer Answer

  Date: 24/01/2025

   
  Complaint: ********
  
  I am rejecting this response because:
  
  

  the quality from this company is very poor, as is the customer service. I never want to deal with them again. I dont want inferior flowers. 
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:21/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a flower delivery to send to an ill coworker - I specified worker is only available for the delivery after *** as she is in hospital daily doing cancer radiation treatment - the company on ** diiferent occaisions attempted delivery during the hours I told them she would not be home and then charged me an additional delivery fee. After speaking with them, I was told they would attempt after *** and proceeded another morning delivery and will not provide a refund. So uncaring and not compassionate only. money hungry and non empathetic to the ill people they serve

  Business Response

  Date: 24/01/2025

  We regret to hear that the services didnt meet customer's expectations.

  At **********************, we handle thousands of deliveries daily as a large corporation serving a diverse customer base. While we understand that some customers may request specific time windows, such as delivery before 4 PM, we must admit that we cannot guarantee or accommodate such requests.
  Our **************** team works diligently to address customer concerns and strives to provide the best possible experience, even when faced with requests that cannot be fulfilled. On ********************************************************************* amount of $*****. Store credit was issued and remains available for customer to apply for the next purchase.

  Regards,

  Bloomex

  Customer Answer

  Date: 28/01/2025

   
  Complaint: ********
  
  I am rejecting this response because:
  I ordered a second arrangement to be delivered to a business in which i am personally located and is open 8am to 4pm and it showed the arrangement was picked up in transit at ****m - by *** it still had not arrived (3 receptionist at front desk) so i called and was tilild they would text their driver to be there by 4. I then got a message saying investigation and i called back and was told they tried to deliver but business was closed - i was still at the fully open clinic/business location at *** pm when they said no one was there yet they never even arrived or came into our business i want my money back. All of it. The cost of the arrangement and the additional delivery fees i was charged to redeliver. The first attempt they were buzzed in and never came to the door and never called or buzzed back again and the second time they did not even attempt the said delivery 
  Sincerely,
  
  ******** Roi

  Business Response

  Date: 30/01/2025

  We regret to hear that the services didnt meet customer's expectations.
  After reviewing our records and the relevant documentation, it appears that cancellation was not an available option for a case our customer had. Original case of an order ******** was closed upon accepting a full price store credit of $*****. On January **, ***** Roi places new order using $47.43 credit to decrease the total amount of order ******** to $****. Order was successfully delivered to Katlin (Coworker) at ***. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. We apologize for any inconvenience caused.
  Bloomex