Complaints

This profile includes complaints for Avalara Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Avalara Inc

  255 S King St Ste 1200 Seattle, WA 98104-3317

  
• 

  Avalara Inc

  512 S Mangum St Ste 100 Durham, NC 27701-3973

• 

  Avalara, Inc.

  512 S Mangum St STE 100 Durham, NC 27701

• 

  Avalara Inc

  6465 Greenwood Plaza Blvd Ste 200 Centennial, CO 80111-4910

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Avalara Inc. regarding their breach of agreement and misleading billing practices. The details of the complaint are outlined below:Background Information:I entered into an agreement with Avalara Inc. on 1st March, 2023 for their services, specifically the provision of 500 entries per month. This verbal commitment was later confirmed in writing through the agreement, which clearly states the inclusion of a "500 tier monthly" service.Change of Tier:To my surprise, I received a charge at the beginning of the month for a change in tier, which contradicts the original agreement. Upon contacting Avalara Inc. to address this issue, I was informed that my tier was actually annual and not monthly, despite the clear indication in the agreement and the initial verbal commitment.Misleading Billing Practices:Avalara Inc.'s actions are in violation of fair business practices and demonstrate a lack of transparency. Their billing practices are misleading and contradict the terms agreed upon in the original agreement. I believe this constitutes a breach of contract and an unfair attempt to extract additional fees from me.Attempts to Resolve the Issue:I have made several attempts to resolve this matter with Avalara Inc. by contacting their customer service department. However, I have not received a satisfactory response or any resolution to the problem. They have failed to address the discrepancy between the original agreement and their billing practices, leaving me no choice but to escalate the matter.Desired Resolution:I request the following actions to resolve this issue:a) An immediate refund of the additional charges incurred due to the change in tier.b) Confirmation from Avalara Inc. that the agreement will be honored, providing us with the agreed-upon 500 monthly entries.c) Assurance from Avalara Inc. that their billing practices will be reviewed and revised to prevent similar issues from occurring in the future.

  

  Business Response

  Date: 07/03/2023

  Hi ******, thank you for taking the time to bring this to our attention. We strive to offer the best service possible for our customers and the billing frustrations youve described are not what we want. We apologize that pricing expectations were not clearly expressed and we understand how unexpected costs would be upsetting. Following your complaint, a member of our team reached out to discuss the details of tiered pricing. We understand from that conversation that you were given a list of actions to help lower API calls for WooCommerce. Our team has also offered to refund the upgrade fee of $411.86. Our team remains committed to working towards finding the best tier options for your account, and so we are continuing to find solutions for your business. Please continue to follow up directly with the team members so they can best support.

  Customer Answer

  Date: 07/18/2023

  I would like to respond to the business's message and provide an official response along with any relevant attachments or documents. While I appreciate the business's initial response and their promises to address the billing frustrations I expressed, I must clarify that I have not received any further communication or the promised refund from them as of the time of writing this email.

  I remain committed to finding a resolution and working towards the best tier options for my account, as mentioned by the business. However, it is essential that the business follows through on its commitments and provides the necessary support.

  Please let me know if you need any thing else in this regard.

  

  Business Response

  Date: 07/31/2023

  ******, thank you for giving us the opportunity to clarify our resolution. We apologize that the process for approving the refund has taken longer than expected, and we are happy to say that the credit has now been approved. Our team has sent you an update regarding this refund. As we mentioned in our last response, we are committed to working towards a resolution and we appreciate your patience in this matter.

  Customer Answer

  Date: 08/03/2023

   
  Complaint: 20230907
  I accept their response partially due to the fact that they have refunded me the amount of overage charges charged by them.
  I am rejecting this response because partial action has been taken and they have committed to make a better monthly package as compared to their competitor i am still waiting for that resolution as well and as the time given is of 7 days i am rejecting it so the case remains open till i receive an appropriate response to the satisfaction of both the party.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 08/14/2023

  ******, we appreciate your patience during this matter as our team works to find the best solution for you. As our team explained, we are not able to offer **** transactions at $78/month, but because of the inflated API calls we do not know your true usage just yet. Therefore, we have put your account back to the original tier at your original monthly rate, and we have placed a usage cap on your account so no overages or auto upgrades can happen once the threshold for your current tier is reached. Come renewal time, well be able to give you a more accurate estimate of your usage and what we can offer. Please continue to direct all questions regarding this update to the Customer Excellence Manager you have been in communication with. We look forward to continuing our partnership and refining our services to best support you and your business.

  Customer Answer

  Date: 08/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been paying Avalara for well over a year, including onboarding fees and monthly fees for service. Avalara has delivered exactly ZERO of the services we have engaged them to perform. Further, when trying to work with the assigned persons (***************************, onboarding specialist and ***************************, Account manager), they are unresponsive for weeks at a time and then not providing meaningful resolution to issues brought to their attention. The ONLY thing Avalara has done in a timely manner is bill and collect fees.

  

  Business Response

  Date: 06/22/2023

  Hi ***, we appreciate you taking the time to bring this to our attention. We aim to provide the best support possible for our customers, and were sorry for the frustration and lack of responsiveness youve experienced during the implementation process. We understand there has been a delay in the set up of your *************** due to some inaccuracies in the historical data that was transferred to our team, and we sincerely apologize for the inconvenience this has caused. After receiving your complaint, members of our onboarding team met with your account manager to outline next steps in your onboarding process, and we have since contacted you with a meeting request to discuss these steps. Our team remains committed to supporting you. We ask that you follow up directly with your account manager so that we can continue working towards getting your services live.

• Initial Complaint

  Date:06/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had Avalara services for a year (2022) and during that time we decided to cancel the service as we didnt have enough state compliance to warrant the expense of Avalaras service. So we reached out in Mid-March to cancel our contract. The only way to get in contact with someone is through your account rep. **** takes at least a week to ******* to any email or phone call. When he did ******* to our request for cancellation, he stated to our account had automatically renewed for a full year the week prior. We stated we didnt know it was on auto renewal and he stated that we were sent an email. He showed us an email that was sent on his screen. We then asked him to see if that email had been read, and it had not. Thats because we never received it. We asked if that contract could be canceled since it only happened the week prior. We stated that we would pay for the months that we had used (January, February, March), but after that, asked for contract to be canceled. We have paid for those 3 months, but they are still trying to bill us for another full year of service, even though we have not used them since March. After 2 months of waiting for our account rep to get back to us, he finally said his boss gave us a good faith offer of cutting the contract in half. What?? Pay almost $4,000 for a service were not using and that we canceled 1 week after it auto-renewed without our knowledge or permission? Weve paid for what weve used - now were just asking for the auto-renewed contract to be canceled as we are no longer using the service and have no intention to. How are you supposed to work with a company when you cant get customer service to *******, nor will your account rep ******* within a reasonable amount of time? And, practices like this are stealing from small businesses. If youre a small business trying to keep up with tax compliance in multiple states, stay away from Avalara.

  

  Business Response

  Date: 06/20/2023

  *****, thank you for taking the time to bring this to us.We understand your frustration with the renewal and we are more than willing to expand on the concerns youve listed here. Per our terms and conditions, each annual subscription will automatically renew at the end of the then-current subscription term unless the customer provides written notice of non-renewal to Avalara on or before the expiration date of the then-current subscription term.We recognize that our customers cannot always anticipate the subscription expiration, by which we send renewal notices ahead of the term ending. In checking our records, we understand these renewal notice emails were sent and opened by your team on January 31 and February 7 (please see attached image).Your previous subscription term ended on March 16 whereas your cancellation was submitted on April 4. Following the cancellation, our team was made aware of your dissatisfaction with the continued ******** tied to the renewal and made a good-faith decision to offer a 50% concession which is above and beyond what is customary or required.

  Customer Answer

  Date: 06/20/2023

   
  Complaint: 20184364
  
  I am rejecting this response because: despite what your system says, we did not receive or open a renewal notification email. When we asked our service rep whether the emails were opened, he stated they were not. Now you're conveniently telling us they were opened?  Opens are often counted by CRMs using Apple Privacy Opens, which indicates an open even if there wasn't one. We use Apple for our emails, so your system may be counting an open when there wasn't one. Emails Opens are notoriously non-reliable and the whole email industry knows this. We did not receive a renewal notification, either by email or by written notification. 

  Not knowing this was going to auto-renew and not being notified, we reached out 1 week after the auto-renewal went through. As such, we made a reasonable request for the auto-renewal to be waived. We continued to pay for the months of the service we actually used. What we're asking for is to not pay for a service which we canceled and which we are not using. To continue to charge us for something we canceled just one week after an auto-renewal that we weren't aware of and which we will not use is not fair to us as a consumer.

  We are requesting that you cancel the contract and dismiss the remaining "balance" as we are not using your services. This is a reasonable request. Should you not provide that, we'll go ahead and leave reviews stating exactly what happened here on all of available review sites to warn other customers about this egregious behavior from your company.

  
  ********************************************

• Initial Complaint

  Date:06/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Avalara did not deliver agreed upon services. We cancelled our service with them and they are still trying to collect based off an auto renewal policy. The customer service representative will not respond to any of my emails. We were willing to try and negiotate if Avalara would provided the services that we already paid for but they are refusing to acknowledge. When we communicated with the customer service representative that we no longer needed the services, both verbally and in writing, she did not tell us there was a formal process to complete the cancellation. We were never given a verbal or written communication of the auto renewal or the opportunity to re-negiotiate. Extremely poor communication and deceptive business practices.

  

  Business Response

  Date: 06/16/2023

  ********, thank you for taking the time to bring this to our attention. We strive to offer the best service possible for our customers, though we understand how unexpected costs would be upsetting and we apologize for the frustration. After receiving your complaint, a member of our Customer Excellence team reached out on both June 13 and Jun 15 to schedule time to discuss this matter and find a resolution, but we understand that you have not responded to either message. We remain committed to working towards a solution with you, and we ask that you follow up directly with the Customer Excellence manager to continue this process.

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We Yuvan Research have filed a cancellation form to our subscription with Avalara on 25th April 2023 despite that they are charging our credit card on their records for twice after posting the cancellation. This kind of terms and behaviour is fraudulent and unacceptable.

  

  Business Response

  Date: 06/16/2023

  ************, thank you for taking the time to bring this to us. We apologize for the frustration you experienced in cancelling your account and we understand how unexpected costs would be upsetting. Since the cancellation form was submitted on April 25 within the subscription term, your account is obligated for all payments and invoices received until the term ends on September 7, 2023. However, in a good-faith effort to bring this matter to a resolution, we have issued a partial concession of $755.64 that will cover the remaining 3 months of your term. We wish you and your business the best in the future.

  Customer Answer

  Date: 06/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************************

• Initial Complaint

  Date:05/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have false advertisement. They promise to get my business liscence in 2-3 weeks. I paid ***** usd and they just kept the money. They are very rude and their supervisor wont call back.

  

  Business Response

  Date: 06/01/2023

  Hi *****, thank you for bringing this to our attention. After receiving your complaint, our team looked into your account and discovered that you were emailed on May 16 with updates and next steps for your Avalara License Filing order. This email notified you that you could expect your next follow-up email in ***** business days with your completed applications for the required licenses/permits in your order. The problematic altercation with our filer that then followed is what led our team to make the decision to cancel and refund your Avalara License Filing order on May 23. You were sent an email with this update, but should you have any questions regarding the refund process, please follow up with that representative directly.

  Customer Answer

  Date: 06/01/2023

   
  Complaint: 20096715
  
  I am rejecting this response because: Your filer told me that I needed to wait 8 weeks and I disagreed. You are mentioning ***** days but in reality your filer told me that was wrong. Please return my money immediately.
  ,
  Sincerely,
  
  *********************

  

  Business Response

  Date: 06/02/2023

  As we mentioned in our last response, a refund was issued on May 24, and our team notified you of the cancellation and refund through email on the same day. As indicated in that email, please allow 10 business days for the refund to fully process. We wish you and your business the best in the future.

  Customer Answer

  Date: 06/05/2023

   
  Complaint: 20096715
  
  I am rejecting this response because: it has been 10 business day, and I do not have the refund. Please send the refund.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased the Avalara product to connect to our Shopify account. While attempting to connect my service I needed assistance. I had a few links and NO onboarding assistance. When I called the help line I was told 'you do not have an account representative". I was told they could send a ticket to another department to see if someone would help me. When I indicated I purchased a product and I need support to connect this service I was told again "you didn't buy an account with a representative" What? When I asked for further information and a supervisor to assist- the person representing Avalara on the phone hung up on me. This happened 5.2.23 around 1:50pm if they want to hear how their representatives assist clients on the phone. All I wanted was onboarding to get the system up and going. Terrible, terrible service.

  Customer Answer

  Date: 05/11/2023

  After my initial post on this website I was contacted by Avalara. **** were extremely helpful and apologized for the experience with their customer service rep. **** indicated they would update the appropriate leadership. While the initial experience was challenging, the response and service after has been very good. While sharing complaints we have with companies, its important to share the good as well. **** may have had a couple of poor employees, but the work to correct the issue was very much appreciated. 
  Because they were so proactive, and extremely helpful, our company decided to use their services. Great job *** and **** with Avalara! 
  

  
  

• Initial Complaint

  Date:04/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Avalara keeps taking $11 from my business checking. I've called numerous times and have been told to contact the business account department. I have the person at avalara connect me. But the phone just rings and no one picks up. Very frustrating. This has been going on for months. Literally no one picks up to allow me to cancel the service.

  

  Business Response

  Date: 04/30/2023

  Hello *****, thank you for bringing this to our attention. We understand how unexpected costs would be upsetting and we apologize for the inconvenience. Upon receiving your complaint, a member of our team reached out to you on Friday, April 21st and followed up on Monday, April 24th. We understand that you did not respond to either request to meet, so the manager sent an additional message on Friday, April 28th with instructions on how to get in touch with the MyLodgeTax team, as well as a link to the cancellation form. Our team remains committed to supporting you. We ask that you follow up with the Customer Excellence manager directly to continue this conversation. If we do not hear from you, we wish you and your business the best in the future.

• Initial Complaint

  Date:04/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MY LEGAL ZOOM PACKAGE INCLUDED AVALARA LICENSE (Order #: ************; I REACHED OUT TO AVALARA ON 04-05-2023 FOR SOME HELP; I RECEIVED ZERO RESPONSES TO MY VOICEMAILS, EMAILS, OR CHATS. THIS SEEMS LIKE A FRAUD SERVICE THEY ARE PROVIDING AND NEED TO UNDERSTAND IF THIS IS AN ACTUAL SERVICE OR ASSISTANCE THEY PROVIDE. MOREOVER THE NUMEROUS BBB COMPLAINTS LISTED FOR AVALARA IS GREATLY CONCERNING. PLEASE ASSIST.

  

  Business Response

  Date: 04/11/2023

  ****************,
  
  Thank you for writing to the BBB and bringing this situation to our attention. We strive to offer our customers the best service possible,and we apologize if there has been any confusion around the service you purchased through LegalZoom and what the service provides. Our records show that you purchased a Business License Report, which is our service to research the licenses and permits you would need for your business. This does not include filling out the applications nor applying for any required licenses. We sent you the link to the report you ordered at the time of purchase. In response to an email complaint received on April 7, we also sent you the link again on April 10 at 8:59 a.m.
  
  For further clarity, a Business License Report includes the necessary application forms, issuing authority information, fee information,and filing instructions for licenses that *** be applicable to your business.You purchased and received this service. A Business License Report does not include filling out the applications nor applying for any required licenses.
  
  If you are unsure of which licenses your business will need,or if you have any questions regarding a particular license or form, we recommend that you contact the licensing authority directly. They would be able to assess your specific situation and best answer your questions. Your Business License Report contains all contact info for the processing authorities. You can find this information by looking under the name of the application and clicking See More. There you will find all contact info for the authority that will process that form.
  
  We wish you and your business the best in the future.

  Customer Answer

  Date: 04/11/2023

   
  Complaint: 19910802
  
  I am rejecting this response because:

  I am clear on what the package included and understand no other services are included with the report, however the lack of customer service and the unwillingness to provide any further assistance for general questions is unacceptable. Your organization is unavailable via phone call, email, or chat. Please review your BBB rating and number of bad reviews to confirm this. Please reach out to legal zoom and have them adjust billing as the very standard report avalara provided is not useful at all. Please advise asap. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:03/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Avalara not able to meet company needs, and services were misrepresented Lack of communication Refund was requested by Leasly and responsiveness from the company halted, last response 10.6.22 Request to renew by Avalara was sent on 2.21.23 and was denied by Leasly in writing Avalara Fraudulently charged Leasly a renewal fee

  

  Business Response

  Date: 04/04/2023

  Hi ******, thanks for bringing your concerns to our attention. We understand how unexpected costs would be upsetting, and we apologize for the frustration this caused. After receiving your complaint, a member of our Customer Excellence team reached out to provide support on your refund request and renewal fee charge. We understand from your conversation with them that you are traveling and unable to meet at this time. Our team remains committed to resolving this matter with you upon your return. Please follow up with the Customer Excellence Manager directly when you are available so we can continue to work towards a solution.

  Customer Answer

  Date: 04/04/2023

   
  Complaint: 19878830
  
  I am rejecting this response because: It does not satisfy our request for a complete refund for services and a formal meeting time has been scheduled for Tuesday 4.11.23 to discuss.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 04/11/2023

  Hi ******, We are glad that a member of our Customer Excellence team was able to meet with you on Tuesday, April 11. We understand from that call that youd attempted to contact Avalara to discontinue services. Please know that Avalara does not cancel services without formal request from customers.

  As you discussed with her, please complete the cancellation form, and know that an official cancellation case has been submitted on our end. As was discussed on your call, please forward the Customer Excellence Manager all documentation where you requested to cancel. Once received, we can review it further and determine if a refund is warranted.

  We wish you and your business the best in the future.

  Customer Answer

  Date: 04/13/2023

   
  Complaint: 19878830
  
  I am rejecting this response because: Formal requests for cancellations were dated back to June 28, 2022, with multiple attempts to contact through October 2022. On April 11, 2023 after discussing the situation with your representative we provided evidence of this along with your questionnaire. We will await your resolution suggestion(s).
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 04/13/2023

  Good Day,

   

  Please find email correspondence attached. 

   

  Issues with this company began since inception as they were unable to provide Leasly with the services promised. Documented on the attached:

   

  June 28th 2022- August 5th 2022 we attempted to obtain the product/services promised

   August 5th 2022- We requested a call with ***************************** to cancel services and discuss a refund

  August 12th 2022- We requested status of our refund

  August 12th 2022- October 6th 2022 - We followed up regularly for our refund status

  October 6th 2022- Avalara stopped responding to our emails

   

  February 2023- We were contacted for renewal and refused (Avalara 2023 Engagement)

   

  March 30th 2023- We advised multiple parties at Avalara not to charge our credit card for renewal and they proceeded to do so.

   

  Please let me know if I can provide more context or documentation.

   

  *****

   

   

   

   

  

  Business Response

  Date: 04/26/2023

  Hi ******, we appreciate your patience with this concern. We understand a member of our team was able to meet with you again on Wednesday, April 19th to review the cancellation backdating and the outstanding renewal invoice credit. On Tuesday, April 25th, the same manager notified you that they have submitted a request for a $4664.00 refund for the 2022/2023 term. Our team will be following up with you directly regarding updates on this refund; you should expect to be contacted again this week. We wish you and your business the best in the future.

  Customer Answer

  Date: 04/27/2023

   
  Complaint: 19878830
  
  I am rejecting this response because: we will await confirmation of refund to accept a resolution from this business.
  
  Sincerely,
  
  *****************************