Complaints

This profile includes complaints for Starbucks Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Starbucks Corporation has 1622 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Starbucks Corporation

  2401 Utah Ave S Ste 800 Seattle, WA 98134-1435

• 

  Starbucks Corporation

  20500 Olympic Pl NE Arlington, WA 98223-5094

• 

  Starbucks Corporation

  3617 172nd St NE Ste 1 Arlington, WA 98223-7741

• 

  Starbucks Corporation

  3532 172nd St NE Arlington, WA 98223-8758

• 

  Starbucks Corporation

  1102 Outlet Collection Dr SW STE 106 Auburn, WA 98001-6574

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to place an order on the app as I do every morning. The app would not work and said there was an error processing the order. I then went to the store location (location is amazing) and placed my order, paid for my order and received my items. Only to find out hours later that multiple charges in the amount of $17.45 were taken out of my bank. One was legit as I had gotten the order, one was credited back to my account and as it stands there are 3 that have not been credited back to my account. I chatted online and the only thing they kept saying was that Starbucks is having an app issue with reloads but this has nothing to do with a Starbucks card reload but multiple charges from my bank. When I call, they said the same thing and that the credits will take 5 days if the credits are applied (why would they not be) which is inaccurate because they had already credited one charge back so why could they not do the same for the others. I was given the run around however I do not think this is right that I have to wait 5 days for a POSSIBLE refund of OVER $50.00.

  Business Response

  Date: 04/17/2025

  Hello *******,

  Thank you for reaching out today. I'm sorry to hear about this experience. I'd be concerned if this had happened to me. After review of your Starbucks Rewards Account, I do see only charge that actually posted. If there are still additional pending charges, they should automatically drop off within 5 business days. If you have any additional questions, please call ********************, and reference case number CS13470351.

  Thank you

  Starbucks Customer Care.

  Customer Answer

  Date: 04/17/2025

   
  Complaint: 23212654
  
  I am rejecting this response because:

  I do not think an error on the businesses side should result in my funds being held for up to 5 days, that is unacceptable. I was charged multiple times for one order. The resolution is not sufficient. The funds need to be returned to my account immediately. Ive received the same response repeatedly almost like it is a copy and paste automatic reply. How is it that one of the charges were immediately credited back to my account but your unable to do the same with the multiple other charges, one would assume that same process would be handled with them all. I would also like to have the funds returned for the items I did receive. 

  
  Sincerely,
  
  *. ******

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing about an unacceptable store visit I had. I visited on 4/13/25 (Sunday) via the drive through at 1:14 pm. ************************************************************************* is the store location. My husband and I were in our car. A ************ Accord. You can pull camera photage to confirm what I am saying. I gave the cashier $40 in cash (two twenty-dollar bills). This was to be added to my card on my Starbucks app. This did not happen. I ordered two peach green iced teas and a jalapeno chicken food item. My order did not get registered, my stars for the purchase did not get added, and I did not get my bonus stars I am entitled to for the purchase. I have reached out to chat and customer service multiple times, and they are totally useless. They refuse to help and claim I have to work it out with the store. I called the store this morning around 9:15 am. I called the store again at 1:45 pm. They will not help me. I was never given a paper receipt. I took photos of the items I ordered, and I can submit it as proof. I can also send a screen shot of my app as proof and can submit to you. I will never patronize the company again if this is not resolved. I've been a customer for 25 plus years and have never received such a poor level or service in my life.

  Business Response

  Date: 04/16/2025

  Hi,*****, thanks so much for taking the time to reach out. We have reviewed the details of your complaint and would like you to know we have provided the requested amounts to your Starbucks Rewards account on 04/15/2025. Should you like to follow up on your case, please contact the CCC at ***** STARBUC and reference Case Number CS13439396.
  
  Thank you,

  
  Customer Service

  Customer Answer

  Date: 04/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 31st I purchased a coffee on the Starbucks app. I had not used the app for a while so I needed to put my new credit card information in to pay for the coffee. I did this and approved the drink for $8.05. I received a receipt for $8.05. then later I saw a charge on my credit card come through from Starbucks for $25. So I go back and look and see and additional charge on my Starbucks app for a $25 gift card, no receipt just a charge. I didn't not authorize a $25 gift card at any point., nor was I prompted that I was purchasing a $25 gift card. I contacted customer service a few days later to ask why this occured and was given the runaround, that I purchased a gift that auto-reloads. But there again I was not prompted at any point in my transaction that I was not paying directly from my credit card or that I was going to be charged more than $8.05 as that is what my receipt was for. They did state they will refund me the balance of the gift card, still waiting for it. But I shouldn't have to do all of this, it is very deceptive to be buying an $8 coffee and get a receipt for $8 and then be charged $25 and be told that they auto purchased a gift card for me without my knowledge. This is poor business practice and in my opinion needs to stop. They are roping people into spending $25 unknowingly and it is fraudulent.

  Business Response

  Date: 04/10/2025

  Hello,

  Thank you for reaching out today. Please accept my apologies for any confusion this has caused. I do see that our phone team was able to issue a refund to your original payment method. Please allow 3-5 business days for this to process. If you have any additional questions, please call ******************** and reference case number CS13393764.

  Thank you,

  Starbucks Customer Care

• Initial Complaint

  Date:04/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been locked out of my Starbucks account for no reason. When I try to log in, it doesnt work, but if I try to create a new account using the same email, it tells me theres already an account. I contacted customer service, followed all the steps they suggested (including resetting my phone settings), and even escalated to a specialist. Still, nothing worked. I emailed back twice, with no response.This is not the first time this has happened. I had a similar issue with another personal email and was forced to create a new account. Im now running out of emails. Do I really need to create a new email address every time just to use Starbucks?Ive lost access to my account, my accumulated rewards, and theres been no resolution or follow-up from support. I dont remember the exact balance on my account, but I know I had over 200 stars accumulated, meaning I had been actively using the app and now lost all my rewards and *********** extremely disappointed in the lack of service, support, and transparency, and Im asking that this issue be taken seriously and resolved.

  Business Response

  Date: 04/08/2025

  Hello ******,Thanks so much for taking the time to reach out. We have
  reviewed the details of your complaint, and we need more information. Please contact the *** at ************* and reference CS13376149.

• Initial Complaint

  Date:04/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hit redeem stars on the app to order a drink. After check out I noticed the app had automatically taken $25 from my credit card without my authorization and then took money from that to pay for my coffee again without authorization. Speaking to customer service I get different outcomes from different people. All the solutions and no solutions as well as false information about sending me emails on specific dates and refunding my credit card already. Starbucks stole money from my credit card and will not pay me back. I'm appalled!

  Business Response

  Date: 04/07/2025

  Hello *****,
  
  Thank you for reaching out. I can see that you have spoken with a Supervisor regarding your concerns. Due to privacy and security purposes, please reach back out to 1-800-Starbuc and reference case # CS12737730 if you have any additional questions or concerns.
  
  Take *************************************************

  Customer Answer

  Date: 04/08/2025

   
  Complaint: 23153448
  
  I am rejecting this response because:
  It's been since Feb 20th that these unauthorized transactions have occurred. I have been told twice that I would see a full refund to my credit card and there still hasn't been a refund. They claim that they will only refund a portion of the funds because an item was "purchased" after the app stole my money.

  I tried to use the points in the app to order a drink, next thing I know my credit card is charged and my Starbucks card has a new balance to cover the drink. Not once did it ask me for permission to take money from my credit card, nor did it ask me permission to use that money to pay for my drink.

   

  I have spoken to many people at Starbucks and I keep getting different stories. With all the customer service representatives telling me they will escalate this case, not once have I heard back from a supervisor. 

  This is theft and completely unacceptable. I cannot afford their prices, that's why I was using the point system from the app to cover said drink.

  Sincerely,
  
  ***** ****

  Business Response

  Date: 04/16/2025

  Hi there ***** ****,

  I would like to apologize for the confusion and inconveninece so far. I see notes that our specialist has sent $25 check as a goodwill gesture for overall experience. It was mailed to the address registered to your Starbucks Rewards account and should arrive in 10 to 14 business days. Please do not hesitate to reach out to us by phone at **************** and reference case # CS12737730.

  Have a wonderful day!

  Customer Care

  Customer Answer

  Date: 04/19/2025

   
  Better Business Bureau:
  
  It only took me having to email the CEO and other high *** in the company to get a response. If I had settled for customer service answers, I would still be battling this. 
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:04/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Basically, I am disabled & not always feeling well enough to go to Starbucks. Recently, I had close to 1500 star rewards expire. I did not receive an email & could not check my app or online. When I called customer service, they told me that they couldn't refund my stars because they had helped me out before. The previous time I received help, I explained to customer service that I had covid. Since they gave my stars back then, they told me there was nothing they could do. I have been a customer since the late 90's & used to order a drink everyday until I ended up on disability. I am **********, and those stars could have provided me with close to 8 free drinks. I used to have the Starbucks credit card, & the stars didn't use to expire. When they ended the credit card, I only had so much time to use the stars before I lost them. The company makes more than enough money that it wouldn't hurt them to reimburse stars to people like me that don't have millions of dollars. This is an extremely unfair practice & makes me want to stop going to Starbucks even though I love the espresso. I get charged for even blending my drink with nothing but ice! Plus the price of my drink go up almost 2-3 times a year making it unaffordable to me.

  Business Response

  Date: 04/15/2025

  Hello Laauren,Thanks so much for taking the time to reach out. We have
  reviewed the details of your complaint, and we need more information. Please contact the *** at *************.

   

  Starbucks customer service

• Initial Complaint

  Date:04/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Case CS13284948 I signed up for the current bonus stars offer. I then placed an order on March 31, 2025 (Metro ****************** #*** Store number 52586-280629) through the app. I was not awarded the 25 bonus stars. I contacted their live chat and it took ********************* to an agent. The agent tells me to contact them again AFTER the promotion is over to get the stars.This is a complete waste of my time and I have a feeling they'll come up with another excuse to not award me my stars.I'm requesting the 25 stars be added to my account as this is an error on Starbucks part.Attached are screenshots of the live chat my app page.

  Business Response

  Date: 04/03/2025

  Hi, ****** S, Thanks so much for taking the time to reach out. I have reviewed the details of your complaint and have found the reason these 25 Stars have not populated onto your Starbucks Rewards account is due to this order being placed at 03:53:49 PM  on 03/31/25 Check #****** | Store #***** and this Challenge Promos rules show that the you need to order a few days in a row before 11 A.M. and choose anything you'd like to get Bonus Stars. I apologize that the time of this order was not noticed before you sent this complaint to us.  Should you like to follow up on your case, please contact the *** at ************* and reference Case #CS13294387.

   

  Thank you,

  Customer service 

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 23149064
  
  I am rejecting this response because:
  

  Those are not the promo rules at all! You just need to activate the offer and pay through the app. One order will give you 25 stars. Ive participated in offers before. 
  Starbucks is being extremely stingy over giving me some points that I rightfully deserve. Did I ask you to give me free stuff? 
  Horrible customer service from such a large ********************. 

  
  Sincerely,
  
  ****** Sh

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 27, 2025 I came through the drive through at Starbucks and placed an order for the Venti Iced Oat milk Lavender Matcha with light ice, brownie, apple juice, and cake pop. When the cashier handed me the order, the Venti drink had lots of clumped powder that had not mixed into the drink. I asked him if he could remake the drink due to the powder clumps. His attitude changed and he said "didn't we talk about this before?" Referencing his having to remake the drink one other time for me. I agreed and he said he would remake it and told me to pull forward to a parking space. I obliged and pulled into a parking spot. He came out minutes later with the drink and approached my car window and proceeded to chastise me about having the drink remade. He was very rude in his comments to me and insinuated it was my fault for ordering the drink. I replied to him that it was unfair to me as a customer to blame me for the drink that was not mixed well. And that I should not have to tell him how to do his job. He then told me "don't come back" and walked away. I said to him "excuse me sir. **** did you just say?" And he repeated it. So I said I'd like to speak with your manager. He said "come on she'll tell you the same thing". I gathered my child and headed into the store where this employee was holding the door open and ranting. When I walked in the door all the seated customers were staring up at me due to what the employee was ranting. I walked to the counter and the employee followed and listened while I spoke with his manager. His posture could be viewed as threatening. I explained to the manager what happened at my car. In return she told me they had a new process for the matcha drinks but skipped over her employees rude behavior or him telling me don't come back to this store. Instead she said "oh about that, we have a new policy. And we can tell customers not to come back" . I asked for corporate phone number. Corporate has not returned my calls.

  Business Response

  Date: 04/09/2025

  Hello,

  Thank you for letting us know of your experience. I see the District Manager was able to reach out to you. They will be able to work with the store to resolve the situation. Thank you for reaching out, and we hope you have a nice day.

  Thanks,

  Starbucks Customer Care

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for items (2 wraps) that were no longer available and Starbucks has not refunded me. The employee said she could not refund me but that I must call Starbucks. I have called and emailed multiple times. I was first told they couldn't find the transaction. I sent them my receipt, and was then told I would get refunded within 2 business days. The transaction was on March 13th. I still have not been credited for it. I should not be charged for items I never received and continually get the run-around with no resolution.

  Business Response

  Date: 04/10/2025

  Hello, *******

  Thank you for reaching out today. I am sorry to hear about this experience. I have reviewed your Starbucks Rewards Account, and I do see that on March 29 a credit of $17.94 was issued to tour Starbucks Card ending in 7120. Please be aware that since this was an internal Starbucks adjustment, you will not see an entry in your account history. If you have any additional questions, please call ******************** and reference case number CS13145333.

  Thank you,

  Starbucks Customer Care

  Customer Answer

  Date: 04/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Air Canada mileage to Starbucks rewards card for $100 value. I used at the airport and there are remaining balances. Recently I flew to *****, and suddenly my Starbucks app was logged out by itself and I wasn't able to login. I tried to reset but it did not go through. I emailed Starbucks and ********** for this problem. Starbucks insisted I call their customer service. I called ********************** when I arrived to *****************. The Starbucks customer service did not seem to know the issue. After numerous verification, she told she emailed reset link. But the link did not go through. She insisted I reset by myself. After several attempts, problems still the same, and I cannot login. Therefore Starbucks and *********** do not honor the contract value of rewards that I am entitled to use.

  Business Response

  Date: 04/10/2025

  Hello,

  I'm sorry to hear about this experience. Regretfully I was not able to locate a Starbucks Rewards Account using the information you provided. Please call ******************** for further assistance.

  Thank you,

  Starbucks Customer Care