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Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 5,139 total complaints in the last 3 years.
    • 2,049 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/05/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hey, my microsoft account got complianced locked. I can't sign into it. It says "Your account has been complianced locked"Can you help me out?

      Business Response

      Date: 04/10/2025

      Dear *** *******,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a new senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

      We will monitor your support case through resolution.

      Sincerely,
      Microsoft Corporation

      Customer Answer

      Date: 04/11/2025

       
      Complaint: 23166068

      I am rejecting this response because: I appreciate it, I'll wait for their email.

      Sincerely,

      *** *******

      Business Response

      Date: 04/23/2025

      Dear *** *******,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********,we were able to confirm the case has been fully resolved. Our agent was able to verify ownership of the account and remove the suspension, allowing you to regain access to the account. We sincerely thank you for your patience and understanding while our agents worked towards a resolution.

      Considering this information, we will be closing this complaint as the case has been fully resolved.

      Sincerely,
      Microsoft Corporation

      Customer Answer

      Date: 04/25/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Thank you again *********!


      Sincerely,

      *** *******

    • Initial Complaint

      Date:04/05/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I am filing a formal complaint because my efforts to directly contact Microsoft/MSN were not successful. Neither Microsoft nor MSN responded to my support requests. My e-mail was hacked in October 2024, and the hacker enabled 2FA. I have been unable to get into my email account, and am extremely concerned about the hacker's access to my personal information. Microsoft/MSN has been extremely unhelpful/unresponsive in helping me recover my account. I'd like to recover my account (and the hacker removed). Thank you.

      Business Response

      Date: 04/11/2025

      Dear ******** *****, 

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.

      Please visit ********************************** to provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:04/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have took my money our of my account and I closed it. They but it back 3 times after I called and they agreed then they said one time it was a glitch .now after all of that they took it out on 4/3/2025 so when I called them they said I don't exist my Bank account is with ***** in ************ my Microsoft account is out of Texas thank you on this matter

      Business Response

      Date: 04/14/2025

      Dear ******* ******,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution. Your new case number is **********.

      Sincerely,                                                                                           

      Microsoft Corporation

    • Initial Complaint

      Date:04/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was talking with Microsoft support chat today because each and every time I try to sign into my Outlook account, I am met with a sign in blocked message. Each time I try to reset the password, I am met with a youve used an old password error. I am already forced to use a password I do not want because I have filed a previous complaint about this last year. I was told that the complaint was being transferred to a specialized team to resolve the issue, and then no one even attempted to contact me. I am once again asking the same question after I was told tonight that I would be transferred to another department, and then the chat went dead. Why can I not just use the password I want? Ive had the same password for years before this bizarre issue started happening.

      Business Response

      Date: 04/10/2025

      Dear ****** ******,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a new senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

      We will monitor your support case through resolution.

      Sincerely,
      Microsoft Corporation

    • Initial Complaint

      Date:04/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want my money refunded. I dont know who the h*** you think you are. I pay $6.99 monthly and you been charging me $9.99 if you went up you didnt contact me to see if it was okay with me. You dont know my financial situation. This is a dumb business I want all of the $9.99 charges put back in my account before I bring you up in ******** of stealing. I approved $6.99 to be taken from my card anything else is stealing you best to contact me **** since none of you junky numbers work. You have til 5pm Monday, 4.7.25 to contact me or I contact the police ?? bring you up on fraud charges.

      Business Response

      Date: 04/10/2025

      Dear ******* *******,    

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding unexpected charges from Microsoft. We are unable to verify your account or locate a service request associated with the information provided in your claim. Please share the Microsoft Account email address associated with your subscription.  

       If you have an existing service request for this issue, please update your claim with that number and we will be happy to help.  

      If you have not yet contacted support about this issue, please visit ************************************************ to receive assistance via chat support.

      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 04/10/2025

       
      Complaint: 23163614

      I am rejecting this response because: Im sick and tired of your games. You have until close of business day Monday, 4.14.25 no later than 5pm. I specifically stated you cant get through to this ratchet company. You have til Monday, 4.14.25 to refund my money that you have taken without my consent. You can reach me at ************. Im not speaking through no emails. Did you email me to steal my money without my permission. Grow up and handle business like an adult. 

      Sincerely,

      ******* *******

      Customer Answer

      Date: 04/15/2025

      These people have my information either refund me my money or I contact the Police for stealing on both Microsoft and ************************** for helping them to get away with stealing. I dont have time for your games you took more than you were supposed to be taking refund me or else the law will be contacted. 

    • Initial Complaint

      Date:04/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried to resolve an issue with Spam mail with Support twice with no resolution. Within 48 hours, my web outlook had been flooded ( hundreds of emails per day) with spam in my focused inbox. Most of the legitimate emails are now in " other". Surprisingly, on my ************** app, the emails are appropriately labeled, and there is no problem. Support was not able to resolve the issue, and on the last attempt, the representative made no effort to understand or fix the problem and would not elevate the concern to a supervisor.

      Business Response

      Date: 04/11/2025

      Dear ******* *******,       

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding issues with Outlook. We have contacted a senior member of Technical Support Team to investigate this matter and work with you directly toward a resolution.Your new case number **********.

      We see that our advocate attempted to reach you on April 11th but was unsuccessful. They will try again on April 13th.

      We will monitor your support case through resolution.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:04/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/27/2025 I went to the *** store in ********, ********. I asked what was the best Microsoft phone number for a problem with my Hotmail account. The *** employee gave me a phone number for Microsoft technical support, which I proceeded to call. ****** ****** answered that call under the pretense of being a Microsoft employee. He then said he would call me back. The number he called from was ************. He then asked for information to fix the Microsoft Hot Mail account. I gave him my name, **** ********, phone number, ************, address, *****************************************. I did not give him any additional personal information. He then asked for remote access to my **** laptop with McAfee virus protection. He then proceeded to take funds from accounts, stating that to solve the hacking problem with my Hotmail account he needed to make a transfer, then return it shortly thereafter, to catch the hackers of the Hotmail account. He actually did transfer and return to my checking account later that day with Elevations ************ on March 28, 2025. On Monday, March 31, I noticed funds missing from my checking account and went to the credit union to report. The hacker took funds from my ***** account, **** credit card and Crypto account with Elevations ************. They informed me I was a victim of fraud and was hacked. I have since reported to the ************************** and am in the process of contacting *** Legal, Microsoft and McAfee and reporting to CBI and BBB to rectify and recompensate my loss of $11,000. All bank accounts, credit cards, auto pay and passwords have been changed as of this date. In my opinion, the *** employee that gave me the phone number for ******** Technical Support is to blame what initiated this fraud taken upon my personal accounts.

      Business Response

      Date: 04/10/2025

      Dear **** ********,  

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your communication with someone claiming they are from Microsoft. After reviewing your complaint, it appears you were the victim of a scam where someone tried to imitate Microsoft support. Unfortunately,technical support scams have become all too common, affecting millions of consumers worldwide. We take your privacy very seriously and would appreciate it if you reported this scam at:

      *********************************************************

      We are happy to hear that you have already contacted local authorities as well as your financial institution to contest any charges that have occurred through this scam.

      If you would like to take advantage of our official technical support you may visit ************************************************ or call ************ for chat assistance. 

      If you would like to attempt to recover your hacked account please visit ********************************** to provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:04/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Microsofts contact support is the worst experience Ive ever had. I need to speak to a human about a 2nd purchase made that is a warranty item that cannot be reported due to their online options being limited and awful. I have gone through all lines of contact us on ************************ and have got absolutely no where

      Business Response

      Date: 04/14/2025

      Dear ***** Ireland,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution. Your new case number is **********.

      Sincerely,                                                                                           

      Microsoft Corporation

    • Initial Complaint

      Date:04/04/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an Xbox account that I have unfortunately been locked out of, I have had the same account for over ********************************************************************************************************************************* I forgot it and attempted to reset the password when it asked me for a phone number that I no longer have and the last 4 numbers of a card that I no longer have to reset the password. I have the device id and still have the account on my **********************, and I still have access to the email that I made the account with. The password reset process is very frustrating and when I attempted to call support they could only direct me to the forum that I have already tried and could not pass. I have spent HUNDREDS if not thousands of dollars on that account and it is very unfortunate that I am unable to recover my account because of this difficult process that they have in place.

      Business Response

      Date: 04/10/2025

      Dear ****** *******,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a new senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

      We will monitor your support case through resolution.

      Sincerely,
      Microsoft Corporation

    • Initial Complaint

      Date:04/04/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Account was banned with no explaination and or reasoning. Someone had also hacked into my account a month earlier and nothing was asked about. I appeal through their xbox appeal system and was instantly denied within 15 hours. Ive spent well over 7000 dollars with microsoft not including the 3 different consoles ive bought and now I cant even play because they ban my account. My account name on ********************** live network is Footb4llNinj418 and would like to be unbanned as I have done nothing wrong.

      Business Response

      Date: 04/11/2025

      Dear **** *******,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We contacted the enforcement team due they are the only department can revoke Xbox bans, they provide the following information: 

      After investigating, we have determined that the reported account was not compromised. The accounts messaging indicates that this account was involved in Marketplace Theft. The account was also active on multiple devices engaging in similar behavior. As such, we are not lifting the suspension, as this behavior was not due to a possible ATO event.

      Considering this information, we will be closing this complaint as theres no further action we can take regarding this case. For additional information please contact the directly: **********************************************

      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 04/12/2025

       
      Complaint: 23161181

      I am rejecting this response because: I have not done anything against your terms of service on my account *************** the other accounts werent made by myself and I have gotten a new Xbox as of then and dont have other people on it. Your terms of service says that you are eligible for a refund if the purchase item is not spent or modified. I have not broken that term of service on Footb4llNinj418 and I do not have any other account on my ********************** I just purchased 5 months ago. I did nothing wrong on this account against your code of conduct nor did I ever commit theft. 

      Sincerely,

      **** *******

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