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Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Microsoft has 93 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Microsoft

      1 Microsoft Way Redmond, WA 98052-8300

    • Microsoft

      1 Lone Tree Rd S Fargo, ND 58104-3911

    • Microsoft Corporation

      5431 E Williams Cir Ste 200 Tucson, AZ 85711-7501

    • Zune

      417 Union Pacific Blvd Laredo, TX 78045-9428

    • Microsoft

      3 Cityplace Dr Ste 1100 Saint Louis, MO 63141-7081

    Customer Complaints Summary

    • 5,127 total complaints in the last 3 years.
    • 2,040 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/03/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a Microsoft Surface Pro on Nov. 3, 2021. I have had a consistent problem with recording audio on this device. I have contacted customer support multiple times and have received no help. They gave me case number ********** but every time I call I either get cut off or, last time I called, I was put on hold for one hour and forty minutes before I finally got tired of waiting and hung up. Today, 5/7/2022, I called again and was cut off again while talking to an agent. I would like help from the BBB to get Microsoft to call me and resolve this problem. Thank you.

      Business Response

      Date: 05/10/2022

       

      Hello *******************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Surface issue. A senior member of our Microsoft Team will start an investigation related to this matter and contact you directly. Your new Service request is 1538929531

      Sincerely, 
      Microsoft Corporation.

      Customer Answer

      Date: 05/15/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    • Initial Complaint

      Date:05/02/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased Microsoft business 365 monthly. I am billed every month. I cannot log into the service. I have tried and tried to reach someone to help me. One time I was able to talk to someone but nothing helped. I have been paying for this for months and have never used the service. I want to cancel and get the money I've paid back.

      Business Response

      Date: 05/10/2022

      Dear *********************,    

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our **************** and Support Team to investigate this matter and work with you directly toward a resolution. Your new case number is 1538929014.

      Sincerely,

      Microsoft Corporation

    Microsoft is NOT a BBB Accredited Business.

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