Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Market their product as 'Complete Collection' but it's incomplete and requires several other purchases for additional DLC. If you use their fictional currency, 'gems', to purchase the missing titles you automatically forfeit your ability to refund the product.

  Business Response

  Date: 01/02/2024

  Hello *******,
  
  Thank you for contacting us about your recent Elder Dragon Saga - Ulitimate Edition purchase. As our Support Team advised you on 12/19/23 in Ticket #*******, the Elder Dragon Saga - Ultimate Edition does not include the Living World Seasons, and they must be purchased separately. In order to receive the Living World Seasons, you would have had to purchase the ***** Dragon Saga - Complete Collection.
  
  If you have any additional questions, feel free to reach out to our Support Team. 

  Customer Answer

  Date: 01/02/2024

   
  Complaint: 21028802
  
  I am rejecting this response because:

  The purchase was already made because of these marketing practices, and the ** team refused a refund 1 day after purchase because a fictional currency, gems, that they created themselves was used to purchase 1 of the missing expansions.

  Not issuing a refund based on the use of a fictional currency to buy 1 of 4 expansions to make it a true "Complete Collection" is not acceptable business practice.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 01/09/2024

  Hello *******,
  
  Thank you for your response about your Elder Dragon Saga - Ulitimate Edition purchase. 
  
  Our Support Team has already addressed your refund request in Ticket #******* on 1/4/24. As we informed you, $99.99 has been credited back to the payment method used and you should see this credit in your account in 3-5 business days.
  
  If you have any additional questions, feel free to reach out to our Support Team. 

  Customer Answer

  Date: 01/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently recovered my account from the company, I lost access to my email. They were very helpful and walked me through the process of getting my account back, after providing all the necessary information they had enough proof it was me. I then decided to hop on the game, chat to friends, I try to login 5 days later and i have the error 'After researching the provided information, we will not be able to assist you with accessing this account. Any further replies or messages in regards to this account may be closed without a response.' I am unaware of anything I have done wrong, I'm not here trying to get a refund or money back just my account back, i've been playing the game for 10+ years and that account for 7 years, i have good friends there which i cannot contact outside the game. I mostly quit the game and only came back for a bit because i wanted to make sure my account was all good and see how everyone has been but the fact i have been instantly banned without reason. I feel this is unjust.Keep in mind i was not banned, my account was locked for "security reasons" I am not sure if this was a mistake but I cannot get a hold of the Arenanet support for me to clarify any issues

  Business Response

  Date: 10/27/2023

  Thank you for contacting ArenaNet Customer Support through the **********************. I have reviewed your support ticket #*******.
  
  After review, it has been determined that this account has been closed due to an account dispute.
  
  This has occurred due to multiple persons contacting the support team and being able to provide the necessary account verification information to claim access to the account. Once an account has entered this stage, the account is no longer supportable because the account can no longer be secured. In short, the integrity of the account and its login information has been compromised beyond recovery.
  
  Please note that this issue has been reviewed by multiple agents, including supervisors, and due to the depth of analysis prior to the account termination, no additional reviews or appeals will be considered.

  Customer Answer

  Date: 10/27/2023

  So basically the reason i have lost my account is because YOU'RE customer support cannot difference who owns an account, even though you have my hardware ID, have my ip adress, have my phone number, i am willing to give out my ID AND im an ex e-sports player, i feel this is enough. I have literally stood on stage and played gw2 at your conventions

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have submitted several tickets to the company, just wanted to get back my account. The most recently ticket number is #*******. They didn't even reply to it and close it immediately and merged my ticket to my previous ticket. I provided infomation as much as possible to get back my account, but they replied with just 'After researching the provided information, we will not be able to assist you with accessing this account. Any further replies or messages in regards to this account may be closed without a response.' They didn't explain anything and kept closing my ticket. I don't know why they denied and sent me automated messages like this without any explanation. I had spent many dollars in this game, I can't even get back my account. It's just like a joke.

  Business Response

  Date: 08/31/2023

  Hello,
  
  Thank you for contacting ArenaNet Customer Support through the **********************. I have reviewed your support tickets (both ******* and *******) and would like to provide clarification on the decision we've made regarding your account.
  
  After conducting a thorough review, we have determined that multiple persons contacting the support team were able to provide the necessary account verification information to claim access to the account. Once an account has entered this stage, the account is no longer supportable because the account can no longer be secured. In short, the integrity of the account and its login information has been compromised beyond recovery.
  
  In addition, we found that the account changed hands either via being sold, or transferred, to another player on 1/18/2022. The sale, or transfer, of this account is a direct violation of our User Agreement, which you can review here: *********************************************************************;  
  
  Due to the depth of analysis prior to the account termination, no additional reviews or appeals will be considered.
  
  Regards,
  
  

  Customer Answer

  Date: 08/31/2023

   
  Complaint: 20547217
  
  I am rejecting this response because:
  I have invested mich time and money to your game, I sent tickets from different mails with vey detailed information, who would sell my account to others? Yes, my mail and gw2 account had been compromised, but I can't accept ypur decision, please think twice, you rather could lose a faithful player?
  Sincerely,
  
  *************

  Customer Answer

  Date: 09/01/2023

  I want Arena net delete my personal information and delete the account, I don't want them hold my account or my personal information. This kind of company doesn't deserve this. They'd better at least refund PoF and EoD I bought years ago. The related PayPal transaction number is in the attachment.

  Business Response

  Date: 09/07/2023

  Hello Ning,

  Thank you for your reply.

  If you would like to remove your personal data, or request a refund for any eligible purchases, please reach out to our Customer Support Team and they will be able to assist you.

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They banned my account from contacting them and also requesting for them to delete it they always ignore me and when I post pictures about that they ignore it and delete it they lack support makes me feel sad that 90 dollars spent on their game to fix stuff that they refused to do just keep asking for videos I have them 10 plus screenshots of the hacking web site they don't stop that but when a enemy does speed hack it's allowed and I want a refund from July to April 2023

  Business Response

  Date: 07/31/2023

  Hello *****,
  
  Thank you for contacting ArenaNet Customer Support through the **********************. We have reviewed your previous support tickets and would like to apologize for any inconvenience this may have caused.
  
  Having conducted our review, we would like to gather more information on the claims you've made in this report. At this time, there is no ban on any of the accounts we have been able to locate, nor is there any block on your ability to contact our Support Team for assistance. 
  
  Regarding your reports of other players Speedhacking in-game, we would ask that you please provide video of these incidents so our team can investigate further. Without video evidence, or witnessing it live, it can be difficult for our team to verify any claims made. You may provide this information in a ticket, or reply to the currently open ticket in our system (*******). In addition, when our team requests specific information from our players, it is for very specific reasons like - security, account verification, supporting evidence, etc. 
  
  Our team looks forward to hearing from you and resolving any issues we're able to assist you with.
  
  Kind regards,
  
  

  Customer Answer

  Date: 07/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 07/31/2023

  I have been banned bullied and targeted for the last time i was there the people was using hacks and mods and then they was using bot accounts but hen i reported all that c*** nothing happen to those modders and bots so yeah i am requesting for a complete refund for the banned unfair and others i do not want to return back to guild wars 2 no more or play anything arenanet things i will tell promise people will know the truth about how they deny everything and allow speed hackers,modders,bots,cheaters

  Customer Answer

  Date: 07/31/2023

  I am so tired of how people and there employees treated me for reporting all everything gets no were and they refuse to knowledge things and yet i need to get help it takes them about 3 days to a week for them to respond to anything if its like in the same instants they sometimes block your messages and refused to help and try to complain about the things happening with in the game or stuff all the time stuff will get sweep under the rug/ deleted and ignored my messages have been removed and the staff do not ask a follow up questions they jsut throw everything away and treat it as not imporant or just block this person for being wrong

  Customer Answer

  Date: 07/31/2023

  They sent Auto response messasges telling you that they are finish with the talking directly to you i also get no responds bad response they use automated message tor responding to most of the emails and stuff there is no way to directly contacting them they end up closing any messages that is still on topic then they have automated messages saying that the issue has been resolved  or forced closing messages 

• Initial Complaint

  Date:04/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello there,I want to escalate this issue to a senior GM.My account is banned for no reason today. I would like you to investigate the issue and unban my account. I have been playing Guild Wars 2 for 10 years. Please help me for this issue!My account id was *************. How come should I be a malicious person affecting the environment negatively? I want to raise this issue to a senior GM. You banned all of my accounts including two ten-year ones who paid all of expansions and contributed to the community well in terms of teaching and items almost everyday.Thank you in advance!

  Business Response

  Date: 04/25/2023

  Hello Meric,
  
  Thank you for contacting ArenaNet Customer Support through the **********************. I have reviewed your support ticket #*******.
  
  After review, I can only reiterate what was communicated to you by our support team on 4/20/23:
  
  "We have reviewed this account and found it participating in, or directly associated to, high risk or malicious behavior. In an effort to maintain a safe and fun environment for all of our players, this account has been closed and is ineligible to be reopened for any reason, under any circumstance.
  
  The decision to close this account is final. As such, any further replies or new support tickets regarding this account or issue *** not receive a response."
  
  Please note that this issue has been reviewed by multiple agents, including supervisors.
  
  Kind regards,
  ArenaNet Customer Advocate

  Customer Answer

  Date: 04/28/2023

   
  Complaint: 19977103
  
  I am rejecting this response because:
  
  They did not even explain why they banned my account. They are constantly replying the same answer via personal mails and comments here. As a 10-year-old dedicated player, I think that I deserve a clear explanation at least and I will let them do what they want as a poor gaming studio.
  
  Sincerely,
  
  Meri Uzyn

  Business Response

  Date: 05/03/2023

  Hello Meric,
  
  Thank you for contacting ArenaNet Customer Support through the **********************. I have reviewed your support ticket #*******.
  
  We have thoroughly reviewed your request for an appeal and have confirmed our original findings. Your account was found participating, or directly associated to, high risk or malicious behavior, and was closed. We will not elaborate further on the evidence used to make this decision as we do not share our investigative methods. The decision to close this account is final. 
  
  Please note that this issue has been reviewed by multiple agents, including supervisors.
  
  Kind regards,

• Initial Complaint

  Date:01/01/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have guild wars 2 from arenanet. Been years since i played, 4.6 to 5 years ago. I no longer have the cell phone that i had when i played the game. My only problem is i had a 2FA on my account, which i couldn't log into my account to ask for help or change anything. Everything arenanet site wanted me to do i couldn't even log in to do. So i emailed for help and they asked me from alot of info. I gave them what i had, name, account, pw, players on friends list, clan members, billing address, character name, account id-tag, multiple lvl 80 characters, have the heart of thorns and path of fire expansions, literally only thing i didn't have for them was the game id from initial purchase and phone used in the 2FA. Let me see someone have the game ID on somthing they purchased like a decade ago. Literally 10 years or something. I played guild wars 2 in serveral different years. How on earth is that not enough informantion? I mean do they have someone else trying to email them about getting my account? yeah i don't think so. Their policies protect them from doing their job. If i had the remaining info they requested, it would stand to reason that they would be left without a job. As in no support help would be needed. Basically having customers do their jobs for them. I've got hundreds of dollars tied up in the game over the years, not to mention the heavy price of the game and expansions they charged, then made item mall game from when it first came out to keep making money. They must have gotten rich of players cause they sure don't believe in helping anyone keep a account. If they are under the impression i'll start a new account and spend money they are dead wrong. I'll go play a different mmo with friends like world of warcraft. Must take an act of congress for a person to ask for arenanet to remove a 2FA from an account like mine where i provided over 10 different types of info to identify me as the owner of the account.

  Business Response

  Date: 01/04/2023

  Hello,
  
  Thank you for contacting NCSOFT ************* through the **********************. I have reviewed your support ticket #*******.
  
  After review, it appears that our team was able to assist you with your account issue on the 1/1/2023, after you provided additional information.
  
  
  Kind regards,
  NCSOFT Customer Advocate

  Customer Answer

  Date: 01/05/2023

   
  Hello, letting you know arenanet managed to resolved to issue, although the amount of time was unsatifactory. The over all resolution was satifactory. Thank you for the help. Kind regards,
   
     *********************
  

  
  

• Initial Complaint

  Date:12/10/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been having a problem with my account and my support tickets either do not get responded to, or I get an automated response that the request has been closed and that any responses to this ticket might not receive a customer support response. I tried to login to my account one day a couple months ago and it gave me a network error code, and I get the same error when I try and login through the guild wars website aswell. This problem happens across the website, the guild wars 2 launcher, and the original guild wars. I have been asked by support to provide my account information, which I do provide. Then they tell me I need to tell them my last known login date and location. I provide that aswell and then my ticket gets closed and no responses are given, If I open another ticket then the new ticket gets "merged" into the previous ticket request number and then THAT separate ticket will not get answered.I would like to get this problem solved, I have been trying to utilize the support option provided to me by the company but there is absolutely nothing being done, I am not the only one with this problem, a quick ****** search shows that there are hundreds of people with my same problem, account blocked with a ******************************************** and others get their accounts unblocked with ease. I have sent 5 support tickets in, EVERY SINGLE ONE I provide my cdkeys, address, order ids, etc. I dont know how much more thorough I can be with my account details. I have been a long time player since 2008 and its very disheartening when on of your favorite game companies doesn't give you( the customer) the same amount of respect or time that you give them

  Business Response

  Date: 12/14/2022

  Hello *******************,
  
  Thank you for contacting NCSOFT ************* through the **********************. I have reviewed your support ticket #*******.
  
  After review, I can only reiterate what was communicated to you by our support team on the 9/15:
  
  "We have reviewed this account and found it participating in, or directly associated to, high risk or malicious behaviour. In an effort to maintain a safe and fun environment for all of our players, this account has been closed and is ineligible to be reopened for any reason, under any circumstance.
  
  The decision to close this account is final. As such, any further replies or new support tickets regarding this account or issue *** not receive a response."
  
  Please note that this issue has been reviewed by multiple agents, including supervisors.
  
  
  Kind regards,
  NCSOFT Customer Advocate

  Customer Answer

  Date: 12/14/2022

   
  Complaint: 18553605
  
  I am rejecting this response because: I have been told this but my account was hacked and I have been trying to regain access since the hack, I believe the same person that gained access to one of the admins accounts did the same thing to mine since I had a gold trim guild in the original guild wars and head read a reddit post about all the gold trims getting deleted. Since I believe this to be the case here, I had read that he is a European player, I do not understand why I am being denied customer support. I am willing to prove who I am through ID verification, even if I have to send in a picture of myself holding my ID with a piece of paper that is dated in pen/marker, I do not understand why my account is just allowed to be taken over by someone named "*****" and that I am not allowed to regain access to my rightful account when I have spent countless hours in-game on both Guild Wars 1 originally and then Guild Wars 2, not to mention all the Guild Wars 2 Gems I have purchased over the years leading up to the Heart of Thorns expansion release. Therefore I do not see what actual "high risk or malicious behavior" I impose on the game, and I do not understand why I should be punished, have to repurchase Guild Wars 1 to grind to get all my HoM rewards, have to rebuy Guild Wars 2(I was part of the open-beta testing) and grind all my characters back to level 80, just to be able to be able to enjoy the game in the last state I left it, all because of someone that targeted *************** leaders in Guild Wars 1.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/03/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Arenanet for their Downloadable content practices. I have the base game for Guild Wars 2. I purchased the first DLC for said game. I went on hiatus for a few years, and finally decided I wanted to play again. I purchased the newest DLC out of sheer excitement who doesn't love dragons. I then found out that I did not own the second DLC so I tried to purchase it. Come to find out I have to purchase said DLC as a bundle (the Path of Fire DLC, and the Heart Of Throns DLC) I already own Heart of Thorns and do not see why I should purchase it again just to have the other content. As of August 30th the ability did go away to purchase Path of Fire as a standalone but on the *** page I found this Q: Is Heart of Thorns included when I buy Path of Fire?A: Yes. As of August 30th, all purchases of Path of Fire will include the Heart of Thorns expansion as well.Users who purchased the Path of Fire expansion prior to August 30th will also receive receive Heart of Thorns free of charge when logging into the game. I want the Path of Fire DLC, and I do not wish to purchase the bundle as I already have half the content. Please rectify this for me.

  Business Response

  Date: 12/06/2022

  Hello *********************,
  
  Thank you for contacting NCSOFT ************* through the **********************. After review, I was not able to find any support ticket in our system under the email address provided. 
  
  For reference (see our corresponding article at https://help.guildwars2.com/hc/en-us/articles/115010688287-Guild-Wars-2-Path-of-Fire-FAQ), I did want to mention that Heart of Thorns is now included when you purchase Path of Fire. It does not increase the price of Path of Fire in any way. For further assistance, please contact our support team at https://help.guildwars2.com/ and they will answer any question you have as quickly as possible.
  
  
  Kind regards,
  NCSOFT Customer Advocate

• Initial Complaint

  Date:10/05/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My main Guild Wars 2 Account was blocked for security reasons. However, they told me it's banned forever for involving in malicious behaviors. This is absurd because I never use any illegal tool or botting. I thought it might be related to the fact that I accidentally played with VPN. I can find a lot of similar cases online.When I contact the Guild Wars 2 Customer Su[support team, they just copied and paste the same thing every time and then ignore my request for the specific reason for the ban. They then ignore my tickets even though I can provide all the needed info.The last time I contact them, they responded with the same thing in my ticket request which lead me to believe that they never looked into my account or tried to help me. This is frustrating because the account is more than 5 years old and they just banned me without any explanation.

  Business Response

  Date: 10/17/2022

  Hello *************,
  
  Thank you for contacting NCSOFT ************* through the **********************. I have reviewed your support ticket #*******.
  
  After review, I can only reiterate what was communicated to you by our support team on the 9/30:
  
  "We have reviewed this account and found it participating in, or directly associated to, high risk or malicious behavior. In an effort to maintain a safe and fun environment for all of our players, this account has been closed and is ineligible to be reopened for any reason, under any circumstance.
  
  The decision to close this account is final. As such, any further replies or new support tickets regarding this account or issue *** not receive a response."
  
  Please note that this issue has been reviewed by multiple agents, including supervisors.
  
  Please also understand that our team is unable to go into details regarding our detection methods due to security issues.
  
  Kind regards,
  NCSOFT Customer Advocate

• Initial Complaint

  Date:08/22/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Guild Wars 2 was a game I had purchased years ago and since have been locked out of email pertaining to verification of purchase. I otherwise can provide The card number of (deceased relative) but was trying to avoid prying information to avoid emotions attached to such things. I have already provided them with addresses of every location that account has ever played on, character names (best memory could provide), some of their classes, items worn etc. I also had stated previous encounter with their customer support (GM *****) with the first Email address change with a lot less information than what I provided this time. I had messaged the staff on several occasions to no avail and left me feeling like i would be better off not supporting them any longer. I have spent initially on the purchase of this game $50 and have since gotten expansion packs and in game currency on multiple occasions (which can verify card numbers), not to mention the in game time spent needs to be evaluated since I was under the impression the time I put in was an investment. The email attached to this account is ******************************** I could also provide testimony from multiple family members and friends that can verify ownership.

  Business Response

  Date: 09/01/2022

  Hello Mr ***************** you for contacting NCSOFT ************* through the **********************. I have reviewed your support ticket #*******.
  
  After review, it appears that our support team is able to assist you with changing the email address on your account.

  However, I noted that, due to the back and forth between our support team and you, you have decided to abandon the process for now. We want you to know that we understand, and that our support team is available to assist you should you change your mind.
  
  
  Kind regards,
  NCSOFT Customer Advocate

  Customer Answer

  Date: 09/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* Job