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Average of 19 Customer Reviews
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Review fromJoe B
Date: 04/06/2025
5 starsJoe B
Date: 04/06/2025
Lets Clear Something Up About Alarm.com If youve searched for a security system or smart home setup, specifically Alarm.com and find negative reviews. Before you judge the platform, its important to know what Alarm.com is:?? Alarm.com is NOT a security company.They dont install your system.They dont monitor your alarms.They dont provide direct customer ********** what do they do?******************** is a powerful integration platform used by licensed, independent security companies (like us!) to bring together all your devices and services into one seamless experience.Its the brains behind the scenes giving you a secure, easy-to-use mobile and web interface that connects your security panel to everything else in your home or business.?? Heres what Alarm.com can do:? Control your security system from anywhere ? Receive real-time alerts and notifications ? Arm/disarm your system remotely ? Lock and unlock smart door locks ? View and control live video feeds ? Automate lights, thermostats, and garage doors ? Create custom scenes (like Away or Bedtime)? Detect and alert you to water leaks or temperature changes The quality of your experience with Alarm.com depends heavily on who installs and supports your system. Poor service from an installer can lead to frustration and unfortunately, the platform sometimes gets blamed when it's really an issue with the provider. So when you see a review about Alarm.com, its often actually a reflection of someones experience with the installer or dealer, not the platform itself. Just like bad service from a mechanic doesnt mean your cars manufacturer is to blame its all about the local provider.Want to learn more or see a demo of what Alarm.com can do in your home or business? Contact an Alarm.com preferred service installer.
Alarm.com Inc
Date: 04/09/2025
Hello ***,
Thank you for your positive feedback! We are happy to hear you are enjoying the Alarm.com services and integrations the platform provides. We appreciate you taking the time to leave a review of your experience. Please let us know if you have any questions, issues, or suggestions at any point. We are always happy to help!
Best,
The Alarm.com TeamReview fromAmy M
Date: 01/29/2025
2 starsAmy M
Date: 01/29/2025
subpar video camera and when it stopped working they charged me to fix it - then it stopped working AGAIN about 2 weeks later and they charged me to fix it AGAIN. I then told them that it wasn't sending me the proper notifications and they told me I needed to ****** it because if someone helped me figure it out they would have to charge me again. I consider this HORRIBLE customer service. I could get a ring doorbell that works better for a quarter of the cost.Alarm.com Inc
Date: 01/30/2025
Hello ***,
I'm really sorry to hear about the trouble you've been having with your camera and the unexpected charges. That's certainly not the kind of experience we want users of our devices to have.
Just to clarify, here at Alarm.com, we don't actually charge for support. It sounds like these charges may have come from your service provider. You may want to touch base with them about this.
As for the notifications issue, let us give you a hand with that! Please reach out to us directly at ************** or drop us an email at ***********************. We're here to help you get things sorted out. We appreciate your patience and we're looking forward to getting this fixed for you!
Best Regards,
***** *******
Support ManagerReview fromMargo M
Date: 01/26/2025
1 starMargo M
Date: 01/26/2025
How did they get an A+ rating with nothing but terrible reviews ? We had a good security company until we installed cameras and they made us do everything through this horrible app. Now sensors go off all the time for no reason, the cameras are low resolution even though they cost a fortune and the monitoring fee practically doubled. YOU CANNOT CALL OR REACH ANYONE AT THIS COMPANY. Yet my entire security system I way overpaid for is run through it. I did not choose to have my security run through a bleeping app. My cameras have been down for weeks because I changed Internet providers and the only way to reset them is by getting on a ladder and manually resetting each one. Thats ridiculous !! I hate every single thing about this app except for being able to see my video feeds remotely.. when the cameras are working.Alarm.com Inc
Date: 01/28/2025
Hello Margoux,
Thank you for reaching out to Alarm.com. I am very sorry to hear your system is not currently working expected.
As a technology company that provides services and equipment to security companies, we do not employ technicians we can send to your home to make repairs. To make sure you receive the necessary assistance, I called your provider today at 9 AM. They picked up right away and let me know that a technician was already scheduled to visit your home soon.
I am confident they will resolve your concerns. However, if you have any difficulty reaching them in the future, please contact us by email at *********************** or by phone at ************ and we will be glad to assist.
Best Regards,
***** *******
Support ManagerReview fromGrace m
Date: 10/29/2024
1 starGrace m
Date: 10/29/2024
HOA got it to access facilities. It has been month and I still can't get the app to work. Big scam.Alarm.com Inc
Date: 11/14/2024
Hello *****,
We're truly sorry to hear about the difficulties you're facing with the app configuration. We understand how frustrating this can be, especially when you're trying to access your facilities seamlessly.
We want to get this resolved for you as quickly as possible. We'd appreciate the opportunity to work directly with your HOA to address the issue. They can reach us at ************ or via email at ***********************.
Thank you for your patience and understanding in this matter.
Best Regards,
The Alarm.com TeamReview fromLacey A
Date: 10/19/2024
1 starLacey A
Date: 10/19/2024
Bought a new house and it came with an IQ panel. I DO NOT use it for security just to automate my thermostat and open doors. Now that my 3 years is up they want me to pay a subscription for something that should just be free. I do not need alarm monitoring. I already paid for the doorbell, garage door, and door lock I should not have to PAY MORE just to change the thermostat from my phone. Just another company trying to make everything a subscription to bleed more money from people.Alarm.com Inc
Date: 11/14/2024
Hello *****,
We truly understand your concerns about paying for extra services beyond your initial trial. Prices for services such as automation are defined by individual service providers, and often cover the costs of ongoing support and maintenance.We're sorry for any inconvenience this has caused. As we work with a wide array of service providers, we're eager to help find an alternative that suits your specific automation needs better. If you would like to find an alternative, please contact us at ***********************.
Thank you for your understanding and your valuable feedback.
Best Regards,
The Alarm.com Team
Review fromWilliam M
Date: 07/08/2024
1 starWilliam M
Date: 07/08/2024
Would not recommend the service. They aren't very helpful and tell you that you need to get in contact with the local provider who installed the device. If you have an issue with the devices, or billing you will likely have to call 2-3 phone numbers and then be transferred to different departments. It's a headache and there are better/easier companies to use. Also be careful of any service agreement you sign. Their sales reps have poor ethics and don't have any issue lying.Alarm.com Inc
Date: 07/15/2024
Hello *******,
We are sorry we were not able to provide the assistance you sought when you contacted us recently. We will gladly assist with your app or website but our knowledge about your specific installation or billing on your account with your security company will be limited. Alarm.com is a software company that provides security companies with an app and website they can offer to their customers for connected home and security devices. Since ******************** does not install systems or bill customers for the services provided through their security company, we need to refer inquiries on those topics to the installing security company.
We expect Alarm.com service providers to provide a good experience and accurate information to their customers. If you have any difficulty reaching the appropriate party at your security provider to resolve your concerns, please contact us at ************** or ************** and we will be glad to assist.
Best Regards,
*************************
Support ManagerReview fromElissa A
Date: 06/17/2024
1 starElissa A
Date: 06/17/2024
Had a Alarm.com Video Doorbell installed in April 2024. Occasionally, cannot connect to the doorbell through our alarm app. Called our alarm company that installed it. They said there was no warranty on the doorbell, but they would be happy to come out to check and bill us for it. ??Alarm.com Inc
Date: 07/09/2024
Hello ******,
Thank you for leaving a review to make us aware of your concern regarding video recording. We are sorry to hear your camera has inconsistent video. There are a handful of factors related to your home network that can impact your cameras operation. We would be to review these with you. Since troubleshooting of this nature is best accomplished by a call, we recommend calling our support team at ************. We look forward to hearing from you.Best Regards,
*************************
Support Manager
Review fromSteven E
Date: 05/15/2024
1 starSteven E
Date: 05/15/2024
Deceptive! all companies that manage thier systems, Vector, Brinks, Guardian Protection and H and S tech group attempt to up sale when not needed. Each company attempts to replace equipment when not required and the monitoring verifies greatly. I was paying $39. per month for service. Service cost shot up to $79 with a 3 year contract. Prior to I was month to month. If I can't find something reasonable then I am going to simplisafe or similarAlarm.com Inc
Date: 05/23/2024
Hello ******,
Thank you for reaching out. It is good to hear you already have Alarm.com equipment and hope to use it again. We are sorry you have had difficulty finding a provider that meets your needs, but we are confident we can help.
Alarm.com service providers are independent businesses that provide Alarm.com to their customers as one of many services, such as installation, maintenance, and central station monitoring. Each provider sets pricing independently to match the services they provide.
We would be happy to help you find a provider that meets your specific needs. Please call ************** and select the prompts for a new customer or email ************** requesting information on finding a new provider. Since it seems you are interested in using a Do-it-yourself service, please make sure to note that when you contact us as Alarm.com works with some Do-it-yourself providers that *** be a good fit for you.
Best Regards,
*************************
Support ManagerReview fromJohn S
Date: 05/12/2024
1 starJohn S
Date: 05/12/2024
Moved in in June 2023. Had the system installed and everything worked until Oct. Then the doorbell camera would not connect. I tried everything. I called Alarm.com and they tried everything. Said that the doorbell was probably defective, but it was out of warranty. After much discussion they said that they would replace the doorbell for free. BUT it would be an $80 service call. I sad to just send me the doorbell and I would replace it (it is one screw) they said no they needed the service call. What good is a doorbell camera if the camera doesn't work. The best thing is that they are installing these systems in the new development (still building) and yet no one can stop by and install the doorbell. It must be a separate call. More money.Alarm.com Inc
Date: 05/22/2024
Hello ****,
Thank you for reaching out to Alarm.com. We are sorry to hear the doorbell installed at your new home is not working as expected, but we are here to help.
Alarm.com does not have technicians who install systems; we sell our technology and equipment to security companies that install the devices in their customers homes. This means that we will not be able to send one of our employees to your home to fix your doorbell, but we are glad to work with your security company on your behalf.
Please send us an email with the with the subject BBB Review so we can work with you to identify your service provider and assist in finding a resolution.
Best Regards,
*************************
Support ManagerReview fromDr.Manmohan B
Date: 05/09/2024
1 starDr.Manmohan B
Date: 05/09/2024
Their services are worst . They come once a year generate *******************. They say that they have customer back up. None is there.They only **** up money and provide no services.I advise find a reputed agency who provides professional services. Here is one man showAlarm.com Inc
Date: 05/16/2024
Hello ****************,
Thank you for reaching out to Alarm.com. We are very sorry to hear you are not receiving the services you expected. As a technology company, we do not have technicians we can send to your home to make repairs,but we would be happy to work with you and your security company to help you get the repairs you need.
Please contact us by email at ************** or by phone at ************ and we will be glad to assist.
Best Regards,
*************************
Support Manager
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