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Business Profile

Psychotherapist

Thriveworks Administrative Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Psychotherapist.

Reviews

This profile includes reviews for Thriveworks Administrative Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Thriveworks Administrative Services, LLC has 335 locations, listed below.

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    Customer Review Ratings

    1.3

    Average of 100 Customer Reviews

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    Review Details

    • Carrie T

      Date: 02/11/2025

      Carrie T

      Date: 02/11/2025

      If I could leave zero stars I would. This place is horrible for billing with zero accountability. I've called and emailed with HSA information and yet you're still charging my debit card for over $500 now! You don't send bills email or USPS you just charge my card! I should be able to see a bill and say hey you've gotten the wrong information to charge or workout a payment plan but NO you just keep ignoring me and charging my debit card and telling me to get with my insurance. I'm not disputing charges! I want a bill first then charge my HSA NOT my debit card causing me financial issues!! I will NEVER reschedule with you and will NEVER refer anyone to your company..

      Thriveworks Administrative Services, LLC

      Date: 02/18/2025

      Hi Carrie, this is the complete opposite of the experience we want anyone to have at Thriveworks. It's our goal to make sure every client has a positive experience at our practice, and the experience you've described with billing sounds really frustrating. It’s clear that we really fell short. We'd like to hear more about what happened. Would you consider reaching out to ***********************?

    • Justin S

      Date: 01/28/2025

      Justin S

      Date: 01/28/2025

      This company is crooked and has hidden fees that they can not explain. Their costs for the same treatment will vary from session to session with the billing department not even knowing why or having an explanation. They will try to automatically withdraw from your account and provide no explanation of fees. This company needs to be stopped from preforming all together and held accountable for their constant misrepresentation and advantageous charges against those suffering from mental illnesses.

      Thriveworks Administrative Services, LLC

      Date: 02/03/2025

      Hi Justin, this is the complete opposite of the experience we want anyone to have at Thriveworks. It's our goal to make sure every client has a positive experience at our practice, and the experience you've described with billing sounds really frustrating. It’s clear that we really fell short. We'd like to hear more about what happened. Would you consider reaching out to ***********************?

    • Susan A

      Date: 12/16/2024

      Susan A

      Date: 12/16/2024

      The biggest scam out there. Their good reviews are most likely fake and aren’t verified customers. Please read their 1 star reviews. The therapist I was assigned charged my insurance $395 for a short session where she did nothing but ask demographic questions that most people usually complete BEFORE a doctors visit. She claimed to handle sleep issues but had zero focus on that. This place has ZERO customer service. It’s as if you’re speaking to an automated message. They have no feedback except some copy/pasted generalized paragraphs. No billing department to speak to except by “email” and they also provide zero customer service. The therapists can charge and do whatever they please. Never ever ever trust this scam of a site.

      Thriveworks Administrative Services, LLC

      Date: 02/18/2025

      Hi Susan, this is the complete opposite of the experience we want anyone to have at Thriveworks. It's our goal to make sure every client has a positive experience at our practice, and the experience you've described with billing sounds really frustrating. It’s clear that we really fell short. We'd like to hear more about what happened. Would you consider reaching out to ***********************?

    • Dennis V

      Date: 12/09/2024

      Dennis V

      Date: 12/09/2024

      On November 30, 2024, I scheduled for in person appointment with Linda *******, a counselor with Thriveworks, at **** **** ***** *** ****** ***** **. Upon arrival, I discovered the address was a vacant office. Checking my phone, I discovered that Thriveworks had switched to zoom meeting, the link to which did not work. On top of that, I’m now being billed $135 for missing the appointment. This is ridiculous!

      Thriveworks Administrative Services, LLC

      Date: 02/18/2025

      Hi Dennis, this is the complete opposite of the experience we want anyone to have at Thriveworks. It's our goal to make sure every client has a positive experience at our practice, and the experience you've described with billing sounds really frustrating. It’s clear that we really fell short. We'd like to hear more about what happened. Would you consider reaching out to ***********************?

    • sharon c

      Date: 11/14/2024

      sharon c

      Date: 11/14/2024

      Horrible experience with Evelyn. Charged $200 for 15 minute session. Should have been free through ******** ***, which I offered 3 times.

      Thriveworks Administrative Services, LLC

      Date: 11/20/2024

      Hi Sharon, we're so sorry to read your review. We'd like to learn more about what happened and see what we can do to make your situation better. Would you be willing to reach out to us at ***********************?

    • Amanda M

      Date: 11/13/2024

      Amanda M

      Date: 11/13/2024

      NIGHTMARE EXPERIENCE. I am in absolute disbelief that this "company" is still allowed to exist. On Monday, I tested positive for COVID and fell incredibly ill. I emailed my therapist before the 48 hour mark for my appointment on Wednesday. I did not hear back from him, so I emailed the "support" email. No response. Now it is Wednesday and I called the hotline to confirm that SOMEONE has received my emails and will help me reschedule my appointment. The customer service representative told me that they could not cancel my appointment without charging me $135 due to it being within 48 hours. When I explained that I have proof of reaching out to my therapist prior to this deadline, he said they can't verify that and will be charging me if I don't show up. I am a BRAND NEW client and will NEVER return back to this company. I followed the correct steps to cancel my appointment and avoid getting my INCREDIBLY health-conscious therapist ill, just to be charged anyway?! All of this while being so sick I can hardly stand up. Just READ these horrible reviews on just this site or any other- it is COMPLETELY evident that this is an embarrassment to therapy and helping humans get the resources they need. Also...I was returning to my therapist to give him a second chance but I have never felt so uncomfortable in a session before. He had hardly any idea what to say and was reading questions off a crumpled piece of paper. Who is Thriveworks hiring???? I am so disappointed and will be following up on this charge until it is removed.

      Thriveworks Administrative Services, LLC

      Date: 11/20/2024

      Hi Amanda, this is the complete opposite of the experience we want anyone to have at Thriveworks. It's our goal to make sure every client has a positive experience at our practice, and the experience you've described with billing sounds really frustrating. It’s clear that we really fell short. We'd like to hear more about what happened. Would you consider reaching out to ***********************?

    • Glitza L

      Date: 10/18/2024

      Glitza L

      Date: 10/18/2024

      Beware: This company has an expensive cancellation policy. They require 48 hours' notice to cancel an appointment. I tried to cancel an appointment with 24 hours' notice due to a family emergency, but their customer service was adamant about enforcing the fee. The second time, my child had a telehealth appointment, but there was no link to access the session. I contacted their customer service and was told I would still be charged. This company causes more harm than good. It appears they are more focused on collecting fees than actually helping.

      Thriveworks Administrative Services, LLC

      Date: 11/06/2024

      Hi Glitza, this is the complete opposite of the experience we want anyone to have at Thriveworks. It's our goal to make sure every client has a positive experience at our practice, and the experience you've described with billing sounds really frustrating. It’s clear that we really fell short. We'd like to hear more about what happened. Would you consider reaching out to ***********************?

    • Malorie C

      Date: 10/07/2024

      Malorie C

      Date: 10/07/2024

      BEWARE!! My therapist did not show to our 8am appointment. Then called me at 9am and asking why I wasn’t at our appointment. I then proceeded to tell her our appointment was at 8am and I have the proof to show it. And that since she couldn’t be bothered to keep her own appointments, I had to reschedule with someone else. I am a single mother to a special needs child and I have always been hesitant to go to therapy but I knew I needed to speak to someone badly as sometimes it’s a lot to handle on my own. So to be stood up for my first therapy appointment, did not give me a lot of hope for therapy. All this was on October 1st. Then on October 7th I get an email that I have been charged a $135 cancellation fee. The audacity to steal money while people are struggling with the state of the world right now is baffling! I have called and received a refund. This is my first and only time trying to use Thriveworks. And I will be canceling the appointment that I rescheduled. If 8am was too early for you to get up and do your job, then maybe you shouldn’t have had it as an availability in your schedule :)

      Thriveworks Administrative Services, LLC

      Date: 11/06/2024

      Hi Malorie, this is the complete opposite of the experience we want anyone to have at Thriveworks. It's our goal to make sure every client has a positive experience at our practice, and the experience you've described with billing sounds really frustrating. It’s clear that we really fell short. We'd like to hear more about what happened. Would you consider reaching out to ***********************?

    • Lisa S

      Date: 09/18/2024

      Lisa S

      Date: 09/18/2024

      I should have came here to read the reviews before using Thriveworks. I was looking for therapy and possibly restarting some medications. While I was making the appointment, they asked for credit card information for cancellation purposes. Thriveworks billed me $570, $220 for a therapy appointment and $350 for a psychiatry appointment BEFORE they went through insurance. They only went through insurance once I called to complain about the charges. They agreed to refund me in 7-10 business days and send me a new bill for what insurance didn't cover. 12 business days later I call and they refuse to refund me because only 1 of my explanation of benefits have come back and they haven't received the 2nd one. They refused to refund me for the 1 appointment until they had insurance approval for both, even though they billed me separately for the appointments. So be prepared to pay upfront and fight with them to go through insurance. This place was a scam.

      Thriveworks Administrative Services, LLC

      Date: 11/06/2024

      Hi Lisa, this is the complete opposite of the experience we want anyone to have at Thriveworks. It's our goal to make sure every client has a positive experience at our practice, and the experience you've described with billing sounds really frustrating. It’s clear that we really fell short. We'd like to hear more about what happened. Would you consider reaching out to ***********************?

    • Isobel M

      Date: 08/29/2024

      Isobel M

      Date: 08/29/2024

      This was a the worst experience with a company - I would steer clear at all costs. I feel significantly worse off after my experience with Thriveworks and their scammy billing department.

      Thriveworks Administrative Services, LLC

      Date: 11/06/2024

      Hi Isobel, this is the complete opposite of the experience we want anyone to have at Thriveworks. It's our goal to make sure every client has a positive experience at our practice, and the experience you've described with billing sounds really frustrating. It’s clear that we really fell short. We'd like to hear more about what happened. Would you consider reaching out to ***********************?

    Thriveworks Administrative Services, LLC is NOT a BBB Accredited Business.

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