Reviews
This profile includes reviews for Fox Pest Control HQ's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 209 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromDavid P
Date: 06/11/2024
1 starDavid P
Date: 06/11/2024
These people go door to door and harass the elderly and will not take No for an answer.
Fox Pest Control HQ
Date: 06/17/2024
Hi *****,We apologize for any inconvenience our representatives caused. Thank you for sharing your feedback. If there is any assistance we can provide you, please feel welcome to reach out to our office.Sincerely,********************Customer Relations TeamReview fromCORY M
Date: 06/11/2024
1 starCORY M
Date: 06/11/2024
Tech didnt know anything on the first visit fighting with fox now to get money backFox Pest Control HQ
Date: 06/17/2024
Hi ****,We're sorry to hear your first service was disappointing. We would love to send one of our senior technicians to your home for a free re-service. Providing thorough and effective treatments is very important to us. Please call our office at your earliest convenience, and we will arrange this re-service.Sincerely,********************Customer Relations TeamReview fromEdward A
Date: 05/28/2024
1 starEdward A
Date: 05/28/2024
the tech showed up to my house,was there for about 25 mintues in which 10 was talking to me.He didn't complete the work that was promised and lied right to my face.called customer service and requested a supervisor come to my house to deal with the compliant.2 hrs later not even a phone call.run from this company!!!!Fox Pest Control HQ
Date: 05/29/2024
Hi ******,We apologize for your disappointing experience. Our Branch Manager will contact you today to discuss your feedback and work to set things right. We are committed to providing the service and results you are looking for.Sincerely,********************Customer Relations TeamReview fromAveryl H
Date: 05/13/2024
1 starAveryl H
Date: 05/13/2024
The sales rep who knocked on my door told me they use all organic treatments that won't harm any non-targets. Their website tells a different story about the pesticides and rodenticides they use. The ingredient in their rodenticides is harmful to birds of prey, wildlife and even cats and dogs if those non-target animals come in contact with a poisoned rodent. The rodents don't die right away, either. It takes at least a few days so they are still running around. I worry about neighboring outdoor cats in addition to the beautiful hawks I see flying over our houses. I did not sign up but others on my street did when they were going door-to-door. I'm disgusted and heart-broken.Fox Pest Control HQ
Date: 05/14/2024
Hi ******, We appreciate you sharing your concerns with us. We offer both Organic and Traditional pest control services. The products used with each type of service differ, and we do our best to educate our customers so they fully understand the risks and benefits of each service type. When traditional products are used, our technicians take every precaution to ensure non-pests are not affected. For example, rodenticides are placed in special boxes that are designed to only let rodents enter. If you would like to learn more about ways we protect wildlife and pets during treatment, please call our office and ask to speak with one of our Service Managers.Sincerely,********************Customer Relations TeamReview fromEileen B
Date: 05/13/2024
1 starEileen B
Date: 05/13/2024
Sales person was rude. I told him we had a service and that I was done talking with him and wished him good luck and he scolded me for shooing him away.Fox Pest Control HQ
Date: 05/14/2024
Hello ******,We apologize for our representative's uncourteous behavior toward you. Thank you for making us aware of this incident so that we can address it. If you have any other concerns, please feel welcome to call our office.Sincerely,********************Customer Relations TeamReview fromRebecca A
Date: 05/09/2024
1 starRebecca A
Date: 05/09/2024
We are extremely dissatisfied with the Fox Pest Control that serves **********, **. Shortly after we purchased our home last summer, a representative showed up unannounced to explain that our home was due for a treatment in about a week, as a continuation of the previous owners service. We spoke with him at length about our concerns about rodenticides because we have cats that sometimes **** and may consume rodents, as well as the fact that it is detrimental for other predators and ******* eaters, especially threatened and endangered species of birds of prey. He assured us that they would not use rodenticides.In February, we took the time to read the technicians notes after the treatment, and were horrified that they had used a rodenticide, and had also used one in the prior treatment, which we were not aware of. We called them, and they sent out a technician within a day or two to replace the rodenticides with traps. Today, they treated our home again, and once again, they used rodenticides, against our wishes, which they had noted in our account during the episode in February. This is absolutely unacceptable, and we have canceled their services permanently. We will look for another pest control company with integrity that actually listens to their customers requirements.Fox Pest Control HQ
Date: 05/14/2024
Hi *******,We apologize that rodenticides were used at your home when you expressly requested otherwise. We appreciate your feedback on this matter, and we will use it as an opportunity to improve. Your account has been closed as requested, but if there is any other assistance we can provide, please feel welcome to reach out.Sincerely,********************Customer Relations TeamReview fromMaliha K
Date: 05/06/2024
1 starMaliha K
Date: 05/06/2024
Terrible company. The worker came to my house to spray for pest control. His spray was empty when I called him out on it he said I was right and went to the truck to replace it. When he came back he did not re do the area. He also didnt spray behind anything on the floor like like chairs or ***** bears in the kids room. Waste of money on an improper service. For a better job dont waste time and go with a different companyFox Pest Control HQ
Date: 05/07/2024
Hi ******, We apologize for your unsatisfactory service and appreciate you bringing it to our attention. Our manager will contact you shortly to discuss your feedback and arrange for a re-service of your home. We are eager to set things right with you and ensure your pest control needs are met.Sincerely,********************Customer Relations TeamReview fromRussell C
Date: 05/04/2024
1 starRussell C
Date: 05/04/2024
Bad experience with Fox. A rep came out, and looked at our 5 unit rentals...a side by side duplex, and a triplex. He gave us a quote and we signed a 2 year contract. It started July 2023 with the initial treatment then quarterly treatments. In January 2024, a tenant noticed water bugs in the basement, so we called Fox to send a technician to do a treatment. They informed us that they canceled our contract. No one informed us about it. They said they canceled because we have 6 units, which isn't true. We have only 5 units and the rep saw it was only 5 when he gave us the quote and the technicians that had treated the units from July 2023 to when they canceled in January 2024 saw it was only 5 units. Now Fox is telling us that because they canceled, they would have to come back out and reevaluate the units and give us a price. Wow, we can't believe how they do business. We will never do business with them again. If we had canceled, they would have charged us a cancellation fee, but they can cancel and try to do a reevaluation to charge more money. That's totally dishonest.Fox Pest Control HQ
Date: 05/10/2024
Hi *******, we apologize for the misunderstanding with your property. I reviewed your account with our branch management team, and it appears your 5 units were actually quoted for a single unit home. This was a human error on our part, and we apologize for the miscommunication and inconvenience. We would be happy to send our manager out to provide a corrected quote. We would also provide a discount on the next treatment to make up for the frustration you have experienced. Please contact our office if you would like to arrange this.Best Wishes,********************Customer Relations TeamReview fromJim R
Date: 04/29/2024
1 starJim R
Date: 04/29/2024
I contracted Fox Pest Control of *********, ** to service my newly purchased home. The representative, ****** arrived, no identifying clothing or identification, however he was carrying a sprayer and introduced himself as a technician from Fox Pest Control.I explained we were having spider and clover mite issues, ****** said he would spray outside along the foundation and inside along the baseboards and in the corners of the wall by the ceilings. I trusted he knew what he was doing. Unfortunately the chemical he sprayed stained our inside walls. I took pictures and sent them to the email address provided by ***** at the ********* office. ***** replied and said, "Fox Pest Control will buy the paint." I chuckled and emailed back requesting they not only buy the paint but they pay for the touch up of 36 corners in my home that were damaged.Unfortunately, no one replied to my request. I have left numerous messages and finally spoke with ******, from the **************** who said there was a miscommunication and they would be in touch with a resolution by Friday, April26th. That date passed with no email or phone call resolution.As of today, Monday, April 29th, I am now in process of hiring an attorney to pursue a claim for the damages they caused. This is very upsetting to me and frustrating because I have provided pictures to the local office showing the damage, which they acknowledged. I also sent them the invoice for what I paid a professional painter to repair the 36 areas of paint damage.As I was typing this (4/29/24 at 12:23 pm) I did receive a call from Kayden. He advised my claim has been passed on to their claim department. I explained to ****** that I have already heard that and service was performed on March 28 and I notified Fox on March 29th and emailed pictures.Hopefully my BBB review will expedite the process and we can avoid small claims court.Thank you,***Fox Pest Control HQ
Date: 05/02/2024
Hi ***,We apologize for the damage that was done to your walls and for the inconvenience you experienced. We would like to assure you that your case has been sent to our claims department, and they will contact you directly. We hope for a speedy resolution and appreciate your patience throughout this process. Sincerely,********************Customer Relations ManagerReview fromMike H
Date: 03/31/2024
1 starMike H
Date: 03/31/2024
Terrible company. Charged me hundreds to lock me in on a contract to get rid of a mouse problem. The guy showed up and sprayed bug spray all over my sons toys and stated he doesnt have anything on hand for mice because they dont specialize in mice and that they can treat for mice but they arent very good at it. So he said he would be back in a week to set poison boxes. 2 weeks go by and no one showed so i called and they apologized and said someone would be there on Saturday. Saturday comes and no one showed. I called the following monday and **** said we had a route change, can we come next week i said no i just want my money back its been weeks now the so called manager responds with your locked in on your contract, we cant give you your money back i said you voided that contract when you never showed up and she said its obvious this conversation is going no where so im going to hang up now and i never heard from them again. I is***d a complain with master card, master card refunded my money, then *** appealed it and said i still owed the money. Mastercard gave them the money and closed the case. Needless to say, 3 months later I received no mouse treatment and they stole hundreds of dollars from me. These guys have no clue what they are doing and are clearly out to steal. The company i own would never treat customers this way, they are fraudulent and incompetent and their management system is a joke. Do yourselves a favor and steer far away, i would *** if it was worth my time. They are clowns that dont know how to treat customers or pest control. Thank God i found a much better company that not only showed up, but got rid of the mouse problem and made everything work for me. This place should be examined and closed.Fox Pest Control HQ
Date: 04/01/2024
Hi ****, we are sorry for your negative experience. It's clear we made multiple missteps with you, including **************'s comment that we do not specialize in mice, which was not true. Then follow this up with a no-show appointment, and it's evident your frustration was justified. I see notes in your account that our office offered to arrange a follow up service to address these issues, but you declined. This is understandable, and in the hope of setting things right with you, we refunded your October payment and waived your early termination fee. Your account is closed and no further treatments or billing will occur. If we can provide any other assistance, please reach out to us.Best Regards,********************Customer Relations Team
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.