Reviews
This profile includes reviews for Fox Pest Control HQ's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 209 Customer Reviews
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Review fromShawn C
Date: 11/11/2024
1 starShawn C
Date: 11/11/2024
Had a random charge of $0.20 to my debit card from their ***** UT office. Either someone isn't doing their due diligence when accepting payments or there's a fraudster in their office.
Fox Pest Control HQ
Date: 11/12/2024
Hi *****,Thank you for bringing this to our attention. We would like to look into this further and verify there are no issues with your account. I am unable to identify your account based on the information provided here. Please call our office at your earliest convenience so we can take care of this.Sincerely,******** *.Customer Relations TeamReview fromKevin R
Date: 10/30/2024
1 starPretty terrible experience w/ Fox Pest Control. We've used them for several months, with no issues, but today an employee came to do a termite inspection. He insulted my wife, saying "call your husband, men usually have a better understanding of these things."He then recommended a $2300 service, and said we only had 24 hours to decide, or else the results of the inspection would no longer be valid. He also refused to give us anything in writing about his findings or the quoted services, saying it violated state regulations. When I talked to a manager at ***, he said "he wasn't sure about those regulations, but he'd look into it."All in all, just really high-pressure tactics that seemed very sketchy. I'd recommend avoiding Fox and choosing another pest control company in the area. We canceled our contract w/ them.Review fromAngela B
Date: 10/10/2024
2 starsAngela B
Date: 10/10/2024
At first they were very good until they started canceling services and then not showing up on the rescheduled date. When I did reach out to them I was told by the customer service *** that they had shown up at my home because the tracking system showed that they had. They missed 2 quarterly services yet they continued to charge my account. I was home on the days in question. The next time a tech was supposed to come to my home he went to the wrong house. I asked him why he went there and he said that is where the tracking system sent him. I called and asked about reimbursement for the quarterly services that I did not receive abd was told the *************** could not reimburse me and I was assured that a customer service manager would call. That did not happen instead my service is now cancelled. I paid for services I did not receive.Fox Pest Control HQ
Date: 10/21/2024
Hi Angela, We apologize for the frustration you experienced with your service. Our Branch Manager, Chris, has been attempting to reach you to address these issues. We have applied a credit on your account for the treatments that were done on the wrong home. We also added detailed driving instructions for our technicians so they are not led to the wrong address going forward. Your service is still active at this time, so please let us know if there is anything else we can do to improve your experience. Sincerely, Michelle B. Customer Relations TeamReview fromKenneth H
Date: 10/10/2024
1 starKenneth H
Date: 10/10/2024
Service was not completed. Not advised of the correct contract. The person I signed the contract with did not correctly tell me what I was signing. Was told 4 application for $150. That was it. Told nothing about the addition fee per service or the contract. Very disappointed. Plus he never showed up for the Sept 13 th. Service but was charged. We have cameras to prove this. Would like a total refund.Fox Pest Control HQ
Date: 10/21/2024
Hi Kenneth, We apologize for the misunderstanding regarding your service price. I have notified our manager about your feedback so they can address it. We strive to prevent any miscommunication by sending customers a copy of their agreement immediately after signing. We are sorry our representative failed to give a more thorough verbal explanation. Our records show your service was completed on 9/14 from 4:47 to 5:45 PM. Please review your camera footage for this timeframe, and let us know if you see any issues. We would love to work with you and provide you with a better pest control experience. Sincerely, Michelle B. Customer Relations TeamReview fromVirginia K
Date: 10/07/2024
1 starVirginia K
Date: 10/07/2024
The salesmen stopped when he was in my neighborhood. I told him, if I wanted to use pest control, it would be to prevent rats in the neighborhood from coming onto my property. The sevice person came the next day. She said that they do not recommend baiting rats, unless you actually have them (or their traces) on your property , as they would be drawn to the bait. So she treated some areas where there were ants (not a big problem)She took my credit card #. I got a call saying it did not go through. I got my credit card ****** there was a ***** charge on it. I called ******** had to send them a copy of my CC statement. They called & said they could not find my a/c. Yet, they kept emailing me looking for the whole amount, ignoring the payment. I kept responding to their multiple emails and called them more than once. They finally recognized the fact that they had the *****. So, I sent them a check for the net amount. The next month, they charged my CC again for *****, even though I had paid in full. I called and they said they'd look into it. They emailed me and said that their records were correct. (which they were not). So, I called the ** company, told them to remove the duplicate charge and asked them to block *** from ever charging me anything again.They sold me a service under false pretenses and have a totally useless billing process. I wasted SO MUCH time (numerous emails and phone calls)trying to correct their incompetency.I will NEVER use them or recommend them to anyone.Fox Pest Control HQ
Date: 10/08/2024
Hello Virginia,I am deeply sorry for the frustration you experienced with your account. After extensively investigating our records, we identified that your card information was mistakenly added to a separate account, and this resulted in the duplicate charge. An error if this nature is extremely rare for us, as we place great importance on information security. Upon finding the issue, we immediately removed your card from the second account and refunded your September charge. We are also refunding your August payment, which will be sent to your home. We apologize for our error and appreciate your patience as we worked to correct these issues. Your account has been closed as requested, but if there is any other assistance we can provide, please feel welcome to reach out.Sincerely,******** *.Customer Relations TeamReview fromKim H
Date: 10/02/2024
1 starI was approached by a young man the in of July 2024 about Fox Pest Control company and what services they had to offer. He said that he could offer me a deal since he was in the neighborhood and had given the people across the street the same services for over $300 for the first visit. He said he would only charge me $107. Then after that I would receive services quarterly for the next year and that charge would be around $60. Since this time I have had a monthly withdrawal from my checking account for $58.85. I have emailed them now several times about terminating the contract. All I get is the run ************ I got a call from a ******* TX phone number telling me that they will be at my house in 15 minutes. No call prior to arrange the appointment. When I call the number back the man was on the rude side, telling me to call the office.I have again emailed the company to cancel their services, feeling that this was a bait and switch or some kind of scam/ dishonest business practice for not fully disclosing the finanical responsibility. This company needs to address my request to end this contract, for fraud.Review fromBill C
Date: 09/23/2024
2 starsBill C
Date: 09/23/2024
Wish I did more research before signing the contract. First time service, they came at the wrong time. Our cats were outside and it specifically says to keep animals indoor. And the plan was to get them inside once I was home which is why I scheduled the service for the time I did. So that I could be home and point out the problematic areas and the animals would be safely inside. Since that didnt happen, a lot of areas were missed and someone had to come out again. As first time parents (partner was visibly pregnant when sales person came to chat), we felt we were making a good choice. Im not sold on the effectiveness of the product. We have more ant hills then ever. If it wasnt for the expensive cancellation fees, we would have cancelled.Fox Pest Control HQ
Date: 09/25/2024
Hi *****,We apologize for the rocky start to your service. We appreciate you letting us know of your concerns, and we are eager to address them. Our office will contact you shortly to make sure we get your service on a better track and in line with your expectations. We are committed to providing the pest control you are looking for.Sincerely,******** *.Customer Relations TeamReview fromMarie S
Date: 09/10/2024
1 starMarie S
Date: 09/10/2024
The *** salesman showed up at my house 4th of July week while we were preparing our boat to leave for vacation. He even said, "I can see that you are busy so I won't take too much of your time". I guess by that he meant he was going to leave out some pertinent details. He told us the up front fee was $180. He said they sprayed every quarter and it was $60 a month. I SPECIFICALLY asked if we weren't being charged until the next quarter and he said we weren't. I made a point of asking. He never told us that there was a $250 cancellation fee and never told us we had 3 days to cancel. Like I said, we were preparing to go on vacation so we did not read the contract within the 3 days. He should have been upfront with that info and told us that ahead of time. We have been in contact with Fox. We spoke to someone initially who gave a message to someone to call us. We explained to her (I think she must have been customer service) what happened. The person that called, called when we were in ******* for a funeral and we had not been able to get back in touch with him. So, without speaking to us, they cancelled our service and charged us $250! I had reached out again through email and asked for a phone call and someone finally called. The person who called my boyfriend was rude and basically said he wasn't here to know what the representative said to us. It seems to me that he thinks we're making it up. And also said that they did nothing wrong, it was in the contract and we signed it. So in conclusion, we paid $180 for the initial fee and they sprayed that day. $60 the following month and $250 for the cancellation. This was an expense we did not anticipate after paying to travel for a funeral and some health issues. I wanted the unexpected charges of $310 refunded. The $180 is what we had planned to pay, but we were not anticipating the $60 to begin until October, which would've been the next quarter. Their customer service could also be improved.Fox Pest Control HQ
Date: 09/11/2024
Hi *****,We are sorry to hear of your frustrating experience and would like to set things right with you. We've attempted to identify your account in order to contact you directly, but nothing in our system matches your name or email. Please call our office as soon as possible and ask to speak with our office manager, ******. I have informed him of your situation, and he will be ready to help. We hope to hear from you soon.Sincerely,********************Customer Relations TeamReview fromGiles L
Date: 09/07/2024
1 starGiles L
Date: 09/07/2024
Girl came to my house asking if I wanted to have my lawn sprayed for $150 ticks and come every quarter to do treatment for 60 I was ok with she never told me anything about the $50 a month charge or $250 cancelation fee and lied to me to get me to get into a contract that Im locked into for 2 years I called today and was told unless I pay they they wont cancel it for me the girl said oh just sign here so we can spray your yard.Fox Pest Control HQ
Date: 09/09/2024
Hi *****,We are sorry for the misunderstanding about the cost of your service. We strive to always provide clear communication and appreciate your feedback on this matter. Our Branch Manager informed me that he spoke with you and worked to resolve this issue. Your account has now been closed and no early termination fee was charged. If you later wish to resume service, we would love to work with you again and will ensure all details of your service are thoroughly reviewed.Sincerely,********************Customer Relations TeamReview fromEnnifer O
Date: 08/28/2024
1 starEnnifer O
Date: 08/28/2024
If I could do 1 star I would. This Mormon owned company (based in ****) recruits gullible college kids who basically work for no pay with the empty promise of getting rich from an MLM pyramid scheme and commission from pesticide sales. It requires walking from door to door and canvas of neighborhoods using gorilla marketing tactics. The kids actually have to pay the company to use required equipment, pay their own taxes, housing and travel expenses on their own. If they quit early in summer then they have to pay Fox and return earnings. Read the fine print kids, do not sign their contract!Fox Pest Control HQ
Date: 09/03/2024
Hi *******, We're sorry to hear of your negative impression of our sales department. At Fox, we care deeply about each of our team members and strive to provide opportunities for personal growth and success. Mentors regularly meet with their team members to help with any challenges they are facing. Our track record shows that several of our **** have gone on to become leaders in the industry. If you'd like to discuss your concerns further, please reach out to our office at ************.Sincerely,********************Customer Relations Team
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