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Business Profile

Tire Dealers

Gateway Tire & Service Center
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Gateway Tire & Service Center's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Gateway Tire & Service Center has 18 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Gateway Tire & Service Center

      2705 Kirby Whitten Rd Memphis, TN 38133-4710

      BBB accredited business seal

    • Gateway Tire & Service Center

      9583 Highway 412 W Lexington, TN 38351-5710

      BBB accredited business seal

    • Gateway Tire & Service Center

      204 Wilson Dr Senatobia, MS 38668-1706

      BBB accredited business seal

    • Gateway Tire & Service Center

      5275 Summer Ave #102 Memphis, TN 38122

      BBB accredited business seal

    • Gateway Tire & Service Center

      3197 Poplar Ave Memphis, TN 38111

      BBB accredited business seal

    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased new break pad and rotors the breaks were shaking immediately after took the car back and was told it was not them. Dropped my key in the over night box and when returned was completely broken. Took my car back a third time about the breaks was told it was not there fault for the breaks or the key. Offered nothing to resolve the problem what so ever.

      Business Response

      Date: 05/26/2022

      J**** T*******, thank you for thanking the time to write a review about your visit to one of our locations. Our goal is to make sure that any issues and concerns for all our customers are taking care of. I am sorry if you feel this did not happen and we will be happy to help. The last date of any service with the name and phone number that was provided to us was dated 4-20-2021. The brake pads that we installed do have a lifetime warranty. We will be able to warranty your pads if you are having any issues. If this information is not correct, we would appreciate your help with providing more information so we can do all on our end to help with all your concerns.

    Gateway Tire & Service Center is BBB Accredited.

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