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Business Profile

Window Installation

Window World of the Lowcountry, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Window World came to our home to install 2 windows and a sliding glass door (March 17th). They forgot our screen for our sliding glass door (and we were told it would be dropped off at the end of March and has not) and the front window did not fit there is silicone all the way around the window with drops running down our shutters and the side of our house in order to seal the window. The whole front of our house is that large window and has been open (no blind can be put on until the window is replaced correctly). We were told they would be here today (April 24th) to fix it, but today we received a call that they do not have the parts (the correct window). My husband has cancer and this is just exasperating his condition. We put faith in this company to do the work and all we have gotten was the run around. We need the work completed.

    Business Response

    Date: 05/01/2023

    Thank you for your time in writing you message.  We are aware of this issue and as discussed on the phone with our staff, the solution is pending receipt of additional materials.  We are confirmed on the schedule as set with you and our staff and this should be addressed fully that day.  Please call our office if there is any further communication needed. 

Window World of the Lowcountry, LLC is BBB Accredited.

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