Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/23/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business provided us with ******* that were not consistent with the order. The owner ****** agreed over two months ago to correct their mistake. We have sent emails, text messages and made phone calls leaving messages on his private cell as well as his business line. He has been minimally responsive and has not produced the products. We have documentation of all calls, texts and emails. We would like the corrected products we paid for as promised. During our initial visit there in September he confirmed he had everything needed to complete our order.

  Customer Answer

  Date: 12/06/2024

  I have not heard from the business in response to my complaint.

• Initial Complaint

  Date:05/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 10 I went in and ordered 8 shirts and to have 3 stockings embroidered, but told him it wasnt a huge rush, I need them for a cruise in June. 2/6 i followed up, never got an invoice or design. He said funny you ask, we were going through projects and yours was missed you should get an email in a day or two. Got the invoice in 2/8 had a few questions, they were answered, so I paid $280 contract said I would get the design in ***** hours from receiving payment. 2/14 still didnt get anything. He being closed yesterday put him behind, but there are 1 or 2 before me and all should be done tomorrow. 2/22 texted him said I still havent heard anything. No reply. 3/3 I went into the store, he was sitting there but I spoke with the lady. She told me that they had a big wedding show, but they ordered the garments. 3/10 I told him I wanted a full refund. He said he pushed my project off because he knew I didnt need them right away. You are 1 or 2 on the list. Im away for my 40th Ill be back Thursday. 3/26 I texted and said its been 1.5 weeks since you returned, I havent heard anything, I want a full refund. His reply, I sent proofs Im very confused. Told him I checked all mailboxes nothing from him. He said he was in the road but will send them in an hour. 3/27 I texted that I was fine waiting and wanted a fill refund. He replied he would process it but itll take 7-10 days to process. 4/5 I followed up to see if its business days and to let him know I noticed that the last 4 digits were wrong on the invoice didnt match my checking account. No response. 4/12 told him I stop didnt get the refund. He apologized didnt see the text. He is doing something, will check and get back to me this afternoon 5/10, I went in he said that he would text the lady and if I dont get the refund in a couple of hours to text him h*** do it from his phone. Texted him 3 hrs later and he said sorry for the miscommunication I meant when I got home. 5/13 still no refund

  Customer Answer

  Date: 05/24/2024

  I have not heard from the business in response to my BBB complaint.  I thought by using the BBB, I would get my matter resolved, instead of this business telling me what I want to hear and then never following through.  Before I put this matter in your hands, he said that he would refund me my money and if I didnt hear within 2 hours to contact him.  When I didnt hear, I contacted him and he said:

  Yea sorry I didnt communicate that well enough lol

  I meant when I got with her she would send it my apologies

  That was 5/10/24. 5/13/24 I texted him back and and said I still didnt receive my refund, Ill be waiting patiently for what excuse you give me this time.   I havent heard a thing since 

   

  Business Response

  Date: 05/24/2024

  this statement is partially true by *****: 

   

  1.) she did order and it does say 48 hours but again she clearly stated NO RUSH, the event she wanted the shirts for wasn't until June if I remember correctly and being under staffed and trying to balance a business with being a dad we didn't get a chance to get her proofs done fast enough for her.... 

   

  2.) we did send them but she still claims she didn't get them...

   

  3.) we do not allow for refunds as it clearly states when paying, and if an order is cancelled after the product is order which in this case I have 8 purple hoodies in inventory they shirts can be sold back to us at cost plus a 30% re stocking fee as stated. 

   

  4.) Our artwork proof is a suggested timeline but doesn't always get met perfectly especially in this case where the client says there is no rush. 

   

  5.) against all better judgement I did decide to refund ***** however she no longer had access to the Card she used to pay us.... so it took nearly 2+ weeks to get that straightened out, and then she gave us her venmo which we agreed to send to and truthfully forgot.... he have almost no staff and are one of the busiest shops around, we are parents, we are coaches and volunteers in the community and we are by far not perfect, there isn't enough time in the day and anyone who actually owns a small business understands that. 

  6.) I did text her several times to make arrangements for payment but I have not heard back, my last text was around 5/15...... 

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As representative of the Greenbush Elementary PTA (501c3), I submitted an order (invoice #****) with Simplicity Print Studio on August 28, 2023 for spirit wear items and paid in full ($722). I also requested that our escrow balance ($383) carried over from the previous school year to be sent to us. I was told that at the end of the month they would send us our payment and monthly statement. We still have not received it after numerous requests. We also only received a partial order from invoice #****. ****** (owner) gave multiple excuses but still did not complete the order. The 100 car magnets ordered ($250) he was unable to get the magnetic backing; 3 shirts were incorrectly printed in black instead of our school green ($53) and ****** said he would reprint, we never received them. Two tumblers ordered ($50) never received. I have asked for our merchandise multiple times between September and December. January 31, 2024 I emailed ****** and asked for a refund for the missing items and the previous escrow balance as well as what we have accrued this school year. ****** said his wife would send a Zelle payment, which we never received. Through text message, I asked for it again (multiple times) and he said that his Square Business account is frozen and he cannot access his funds. He has since stopped responding to texts and phone calls. At minimum we are due $736. I do not know the amount we have accrued in escrow this school year because we have never received a monthly statement as promised. Our schools' families and teachers order through the Simplicity website and we receive a small amount in escrow based off their purchase. We are seeking all funds due to the ****

  Business Response

  Date: 04/04/2024

  we are fully aware of this situation and 2 other refunds..... Our account with Square is still frozen they have placed a reserve on our account which is holding about 3500 in our assets. We are a small mom and pop shop we are not out to take anyones money. We have replied to several text messages, but we have no new updates so we did not reply to the last text.  Every job we do pays for the next job and we do not have access to lines of credit or credit cards, we opened during covid ( 2020) and building business credit during the last several years with vendors is impossible. 

  We also made sure after dropping the ball earlier this school year to provide the *** with free gifts to all the teachers which cost us a pretty ***** and theres not much we can do.... I can only control some much and 

  We have no problems at all issuing a credit to the PTo as we have previously stated, we just need funds to be able to do that and we are chipping away at 2 others and then this one. We should have this resolved in the next 90 days but again our funds are held in a reserve with Square. Square also usually gives us a line of credit in march or april ( past 5 years) and this year we were informed square was discontinuing that program and again that helped with cash flow on net billing.  it generally takes us ****** days to get paid from schools

  Its an unfortunate situation and killing our small business that donated so much money to the local community!! 

  we do our best and theres only so much time in the day to be able to run our business and have a family..... We also have a brick and mortar store so I am not sure why the *** hasn't come in to actually discuss this with us! 

  Customer Answer

  Date: 04/08/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. 

  This complaint will not be resolved until we receive payment. While we understand you are a small local business, it does not excuse the poor service we have received. We chose to have you as our vendor this year because you were a local company and offered so much to your customers and the surrounding communities. The communication was great when setting up our merch store, the problem has been in the follow through. We have been waiting for items since August. Some of these items were being used as a fundraiser to support end of year activities for our students. When you realized you would not be able to complete the order (whether it was out of your hands or not), our money should have been refunded. In February when we spoke I informed you how unhappy our membership is and that we would be looking for a new vendor. ******, we have been more than fair in giving you time to refund us. It has been 7 months since the order was to be completed. We have come to your shop, emailed, and texted on a regular basis. I know this complaint is not a surprise to you, as I told you in February we would be filing a complaint. You told us your account was "frozen for days the last time".  I waited 20 days before contacting you again asking if you have had any resolution. You did not respond. We are volunteers for a ***. This money directly affects what we can provide for the children. Every ***** we have is budgeted and voted on by a membership. To now wait another 90 days before resolution is not acceptable. We would like a statement showing where our account is. We have asked several times for the escrow and I do not understand how you can provide that if one job pays for another. I would also like to address the mugs. I did not include the water bottles/mugs in my complaint because they are not ***. That was purchased by our school. They placed that order in October for 450 water bottles (paid in full at time of order). They are still waiting on 250 of them. These bottles were to be used for student recognitions throughout the school year and also staff appreciation. You gave a timeframe of 2 weeks for completion at time of ordering. When the bottles were still not done the week of December break, you offered 70 mugs for the teachers (at no charge). As the *** we communicated with you on behalf of the school. The gesture was appreciated; we were able to provide the teachers with a gift. But the 250 water bottles are still not completed. The money put aside for student recognitions is tied up in your company, so again another customer unsatisfied and unable to provide for students. We ask that you please make payment a priority for us (and our school). We would also like an account statement showing our escrow balance.  
   
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:02/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Simplicity print to install some signage for me on November 27th, 2023. It was installed on Dec. 5th. Because the sign was not installed properly it fell of the building on January 9th. I contacted simplicity print the next day and was told by ***************************** (the owner) they would put it back up. I have reached out a couple of times since then to simplicity and every time he says they would have it ** in a few days. It's now February 8th and it is still not up.

  Business Response

  Date: 02/08/2024

  THe sign was installed on a building.... this was a 3mm corogated plastic sign, so lets use the term sign Loosely....  It also fell down in ***** winds from a storm, which our contract clearly states we are not responsible for wind and storm damage. 

  We also installed pylon signs which are fine, the building sign was mounted properly for FAUX concreate... again we are not liable for wind and storm damage! 

   

  We offered to reprint which we did already, We are generally 3 weeks out on installs and with it being WINTER!!!!!! and we have had ice and snow on the ground it is not safe to get a ladder and have installers re-install....

   

  we have communicated several times with **** including TODAY! 

   

  I agreed to fix it already 

  Customer Answer

  Date: 02/08/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

  However, I will be posting negative feedback elsewhere on the Internet. ****** does not run a professional business. Just the fact that he thinks the sign was installed correctly, is reason enough to question his professionalism. Not a single sign from the other 12 business in the plaza fell off the building. just the one Simplicity print studio put up 3 weeks earlier. 

  
  Regards,
  
  *************************