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Business Profile

Monuments

J & C Granite & Bronze Company

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/29/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a headstone from this company. My final payment was April 26, 2021. I still have not received my stone. They were supposed to install it at the cemetery and that is not done either. Every time I call its a different excuse. He is very rude. Its been 2 years and nothing.

    Business Response

    Date: 10/25/2023

    In reference to this complaint, this is the first I was made aware of this.  There are no other emails on ************************************ that references that a complaint had been made.

    ***************** was personally at my place of business with her daughter approximately 10 days ago, looked at her completed monument, and was very well verbally pleased with the design exactly as she requested. I explained to **** that due to the excessive amount of rain recently, the installation would take place as soon as the grounds dry up.

    This monument that ***************** purchased was on a payment program that we both worked out without interest at $100 per month which took her approximately one year to pay. Upon the final payment, the monument was ordered, and after the fabrication time of approximately 6-8 months, it was sent to me for the final work to be completed by me. It was done in a reasonable amount of time, and I was never in any way rude to her.  The few times that she called me, I gave her updates. I foresee an installation in approximately 2 weeks as long as the weather permits with drier grounds

    Sincerely,

    **************************

J & C Granite & Bronze Company is NOT a BBB Accredited Business.

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