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Business Profile

Retail Shoes

Molas4U.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/18/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I met him at an art fair in April of 2022, they did not have the style I wanted in my size, but said they could custom make some, and ship them to me within 6 weeks. I paid $170. After 2.5 months I sent a message as I had not heard from them, nor received the shoes. He said that he had cut his finger and was not able to make them yet, but would be sending them soon. One month later, I had still not received the shoes, I reached out again. He said he had sent them but they must have gotten lost in the mail. I asked if he could tell me the address to make sure, or send me the shipping confirmation, or any proof he had sent them. I received no response. I sent several messages, and finally received a response, saying he does not know how they were lost in the mail, but will send me a new pair "ASAP", just to re-send the address. I did but received no confirmation. After 1.5 months, and several messages, he finally answered (at this time in the story it is now mid July) saying he is having issues with the leather supplier but will send them that Friday. I asked for updates, if they had indeed been shipped, if he had a confirmation number, etc. and received no response. I still did not receive the shoes. This last April I started a new email chain, stating I still had not received the shoes, nor any responses to any messages. He apologized and said he would send the shoes right away. I did actually receive shoes this time, just yesterday. The shoes sent however are the wrong size (sent a size 39 when I ordered a 41- also it appeared that he attempted to scratch of the 39 on the bottom of the shoe), wrong color (I had taken a reference photo when we originally talked in person, and resent it whenever he asked) , and wrong style (I had ordered a combat style boot, and he sent me a heel). Throughout this process I also asked if he would rather give me a refund several times, and was ignored.

    Business Response

    Date: 05/15/2023

    Molas

    refund will be granted. 

Molas4U.com is NOT a BBB Accredited Business.

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