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Business Profile

Property Management

Sterling Property Management, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/18/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been submitting requests for repair of our rental. We still have no resolutions and no one comes out to fix the problems in the rental unit. 1/10 Email sent about mold in the master bedroom 1/20 Response will fwd to maintenance techs 2/23 Request to put in broken gate in back yard fence area. Maintenance tech said to put request in 2/23 Roof was replaced and this caused a short in our garage and tripped a breaker every time you used the switch.2/27 Reported the electricity issue with the switch. Reported shower drain was clogged 3/11 Sent follow up email on following issues (Water in basement every rain fall since roof was replaced;Clogged drain in the bath tub;Fence in backyard by the gate is falling down and broken;Interior wall where there is mold needs repaired;Anytime light is turned on in the garage a breaker in the basement trips and we lost power in the living room, kitchen and garage.)3/16 reported water from shower is leaking through the ceiling in the basement after a technician left 3/18 reported bath tub is still leaking in the basement after two different techs stopped by April - electrician came by and fixed the breaker tripping 7/17 - follow up email on all issues that still exist 7/18 - response from sterling it was forwarded to maintenance supervisor, *** 8/9 - follow up email still have not heard from anyone 11/18 - Submitting complaint Here is the list of current issues. Appears rain spout is missing from front of house (might be why the basement is taking in water every single rain fall)We still have mold in our bedroom on the ceiling and it needs repaired. This was reported roughly 1 year ago. The ceiling in the basement is ruined due to leaking bath tub. We have a bucket in the basement and the water is still leaking from the bath tub every once in a while. Electrician needs to come back and replace the bathroom outlets, they said they were not up to code. Fence gate in back yard still needs replaced/repaired.Thank you

    Business Response

    Date: 12/05/2022

    Good afternoon.  My name is Nicole ** F*******, Tenant and Relations Specialist & Maintenance Coordinator.  There is absolutely no excuse as to why these items have not been addressed for the tenants.  However, I know the office staff was completely overwhelmed as I was hospitalized for more than half the year unexpectedly and not only that, but we were extremely short staffed, but they did the best they could trying to maintain their job as well has trying to handle mine to the best of their ability.  After receiving this e-mail today and reviewing it, I have personally reached out to Rob S******, Maintenance Supervisor, and asked that he please contact ****************** and address the concerns immediately.  Please let me know if you need anything additional on our end. 

    Happy Holidays!

  • Initial Complaint

    Date:09/17/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The purpose of my letter is to complain about my water bill. I receive a water bill every three months, so for the The last six months, I've paid more than $1400 in water bills. Furthermore, I have no idea how much water I used within the three months. My address is ** *************** in Carlisle. Sterling Property Management rents the house to me, and I cannot see the water or the amount of water I used. The bill I receive does now the water measurements. My water bill has something wrong, and I asked them to fix it, but they told me to buy food coloring and put it in the bathroom so I would know if it was leaking. Please see the attached water bill amount. It is absurd to see such amount. The average water bill should have been under $200.00. After my complain, Sterling PM has repeatedly neglected my complain.

    Business Response

    Date: 10/26/2022

    I am responding to Complaint ID ********; ***** ****.  I have read over *** ****'s complaint, and it is false.  Per the Residential Lease Agreement *** **** is responsible for water and sewer.  We manage the property at ** ********* *****, Carlisle, PA ***** on behalf of the owner, ***** *******.  The water and sewer bill must remain in the owner's name as it is a lienable utility.  Our office pays the bill quarterly to the Borough of Carlisle.  Then as the lease states that *** **** executed, we turn the bill around for reimbursement from him, the Tenant.  *** **** is correct when he states the water and sewer bills are high.  However, we have sent maintenance staff members out to the property on a number of occasions at his request to determine if the high water and sewer bills were as a result of a leak of some sort, quite possibly a toilet running etc.  On each of these occasions our licensed plumber has found no leak issues but has determined it is actual usage within this home.  We have never neglected *** ****'s requests to come to the property.  As a matter of fact, we go for a number of other issues he has brought to our attention that are always tenant neglect problems.  Because the owner of the property does not wish to incur additional charges of sending out a plumber when he is clearly actual water usage, we have suggested that he purchase food coloring and put it in the back of the toilet, as we have, to see if he can see a problem.  Attached is a report from ****** ******** the Borough of Carlisle's water and sewer department reflecting the hourly usage at this residence.  The use of high water appears to be around the same times each day.  

    Please note *** **** has met with Donna B*****, Chief Financial Coordinator and VP of Sterling Property Management, Inc. on several occasions to go over the water bills and to view the actual bill received from the Borough of Carlisle and compare to the reimbursement bill sent to him quarterly so he can see these are actual charges.  

    I am not quite sure what more we can do for *** ****.  

Sterling Property Management, Inc. is NOT a BBB Accredited Business.

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