Complaints

This profile includes complaints for Advanced Recovery Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Advanced Recovery Corporation has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Advanced Recovery Corporation

  7135 Red Prairie Rd Sheridan, OR 97378-9521

• 

  Advanced Recovery Corporation

  3480 SW 86th Ave Portland, OR 97225-2823

• 

  Advanced Recovery Corporation

  1864 Lansing Ave NE Salem, OR 97301-8734

• 

  Advanced Recovery Corporation

  20901 SW Caleb Payne Rd Mcminnville, OR 97128-8806

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** was hired August 2024 to provide ******************** services to our home after a faucet broke and leaked water causing damage to our basement. In November 2024, *** was acquired by ******************** After the company take over, ****** (our contact) with ARC and ******************** ghosted us and did not fulfill their commitment for the job and left us with an unfinished project. After several attempts to reach ****** at *** and the manager of ******************** the company and workers would NOT return phone calls, emails or texts. As a result, we were forced to hire another company to finish the job that ARC/The *************** were obligated to. ARC/The *************** cost us several hundreds of dollars for structural engineer work that THEY requested to be done of which we had to pay out of our own pocket which was NOT an authorized expense. Their unprofessional manner in how they conduct business especially on existing projects is NOT acceptable and should be held accountable for the additional the costs incurred as well as the additional 4 months it took us to finally get the repairs done and complete the project that THEY were originally hired to do.

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has been 71 days, since the initial inspection (December 3rd 2023) for water damage in our basement. All Advanced recovery has done is remove the carpet, and dry out the mold. There has been almost no contact except for about 5 calls and 3 visits excluding the first inspection. We have 3 different invoices that dont make sense. None are itemized either. The work is not getting done. The only mold found, and we were told it was very minor, was towards the bottom of the framing and the bottoms of the dry wall, which by the way, was smashed out with a hammer and just left there. And the basement was not demolished properly and actually caused more water damage. I contacted the owner with pictures and questions, and he said that someone would come out the next day and help and nobody showed. We had 2-3 of Advanced Recovery employees at a time. They only came 4 times including inspection. They worked 7 hours at the most all together. We are first time home owners and have never dealt with this before. We were also never informed that is a common practice of giving them 25%down up front and paying the rest later, they just asked for the full amount from the insurance check. Now as for the invoices: I have an original invoice payment request, and receipt for $4470. But then we got another invoice for the full amount the insurance wrote over $4962.06 to us.Then they went to the insurance for exactly $2000 more with no explanation why. Not a single person at advanced recovery has contacted us with any sort of solution, even though we have asked multiple times.The moment I was canceled, this being planned a week ahead of time, I informed the owner of advanced recovery that we would be contacting the BBB and our insurance to get this resolved. This feels like a scam and only excuses are being made. We would really like to resolve this by refund of half or more back so we can go find another company to fix what they havent, and to have our basement restored as promised.

  Business Response

  Date: 03/15/2024

  Dear Sirs:

  Advanced Recovery Corp was hired to perform restorative drying and mold remediation as needed on this project. Our contract specifically states that we would not perform reconstruction. We submitted a very detailed pair of estimates (one for restorative drying, and one for mold remediation) to the insurance carrier, for which the clients received payment and forwarded along to us electronically. 

  When the client (who is also a personal friend of some years duration) reached out to me and expressed concerns about the job about a month and a half ago, I wanted to see the site myself to determine what the exact issues were as the President of Advanced Recovery Corp. The clients had a very tight schedule and the only day that they could meet with us was a day almost a week away, which happened to fall during a period that I had a prior engagement to be out of town. The project manager who had overseen the work was available and we scheduled for that day ahead, and I expressed my sincere apologies that I could not make it myself at that particular time. Unfortunately, on the day in question our project manager texted me early that morning that he was feeling ill, and as he has small children, he happened to have COVID tests at home and he had tested positive with the home test. So there was no way that I wanted him to represent us at that appointment, of course.

  When I told the client about this development, she was very upset and has not let us set another appointment. My last communication to her was imploring her to allow me to visit her and make this right, and I did not hear back from her again until today, over a month later.

  I am in the midst of trying to sort things out with her, and will continue this conversation once I have further data.

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Questionable Activities:After inspecting my crawlspace, ********************* (ARC, **************** 1) lied to me about the conditions he saw as part of his efforts to get signatures while at my door, and not leaving. He called it an "emergency." My general contractor inspected it later and will testify that there was no emergency. 2) told me to lie to my insurance company. ********************* said "say you have ADS pipe, not galvanized." His idea was to maximize the amount of the claim that would be paid by my insurance company.3) pressured me to sign documents at my door, using lies, coercion, fraud, and intimidation. He is well over 200 pounds, and physically and verbally intimidated me into signing due to this "emergency" which did not exist. I said the words "I don't want to be pressured into signing," but my guess is that he has been doing this for a long time and has certain hard-sell skills, and he eventually got signatures on numerous documents.4) left spaces blank upon getting my signature, and did not give me any copies of any documents that I signed.5) *******************, owner of ARC, tried to get me to pay for the "free" inspection, and threatened me with legal action if I didn't pay an exorbitant amount for their time and mileage.6) ARC sent the "debt" to a collection agency (Recovery **************** LLC) which contacted me this month for a balance of $792.68. ARC did no work on my home, only provided an inspection.

• Initial Complaint

  Date:11/14/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Advance Recovery Corporation on 5/9/2023 to remove a small amount of sewage water from a sewage line break and remove and replace the Vapor Barrier from under the entire house. I signed a contract for a total for everything of $3775. on 5/9/2023 with their sells person **** and paid 50% down of $1,888. **** said that his crew would also remove two sections sonotubes that had been stored under the house and were contaminated with sewage water. He also said his crew would also remove some extra lap siding that was also stored under the house. An ARC person started by attaching an extraction fan to a hole in the foundation to remove possible sewage gases. Their crew showed up the next day and removed and replaced half of the Vapor barrier and left. I saw they did not replace everything and called their office to find out why and they said they are not going to remove the tubes or siding in order to complete the job. I argued that is was part of what **** the salesman agreed to do. After days of talking to them and ARC sending multiple people out to look at the issue they finally completed the work for the Original contract price. Then I put this into my insurance company for reimbursement and suddenly ACR's bill increased to a total of $6556.39 for they same scope of work. *** submitted this new inflated total to my ***************** (Farmers) reviewed the inflated bill and said they were not warranted and would only pay me for the original contract price of $3775 plus $283.95 a total of $4058.95 minus my down payment of $1888. I wrote ARC a check for $2170.95 for payment in full. Now they put a fraudulent lien on the property saying the original contract was $6210.86 with a balance due of $4408.86 and on Oct. 23 ARC stared sending fraudulent invoice with $1,086. balance due when I have proof I paid the signed contract in full. They are now threating to send me to collections for something I do not owe ARC.

• Initial Complaint

  Date:02/10/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contracted to provide services regarding the sale of a house. Never received a final detailed invoice of work done. Only signed an estimate agreement. Did pay the bill. Subsequent owner has now determined that work was not done correctly. What recourse do i have?

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed an agreement with Advanced Recovery (***************************) for removal and replacement of my crawl space vapor barrier on 10/27/2022 for work that was supposed to occur on Sept *****. In fact that was part of the agreement and the Work Authorization stated those dates. After 5 weeks I still have an unfinished vapor barrier installation and now the General Manager (*****) is billing me an additional $1900 to finish the job. At this point I'm left with lots of ground uncovered, gaping holes, duct tape peeling off the cover, air ducts that were put back reversed, a cut internet line, vapor barrier that stops at the wall or before the wall, damage to the doorway into the crawl space, etc.. On Oct 17th I provided clear documentation including photos of the current state of the job and my objections to the quality of work performed as well as areas that were not completed. This was not meant as a complete picture, just a sample of the problems. ********* (project manager) came out on Oct 19th (after a no show on the 18th) to confirm the state of the project and agreed all of my requests were valid and even found some other issues I was not aware of. He said he would personally be returning and stay until this job was done. Well a new crew returned on Oct 24th (no ********** to start the repairs, but showed up without materials and left after only working for 3 hours. On Oct 26th I was contacted by the General Manager extorting me for the $1900 to complete the repairs and remaining work that I reported on Oct 17th. I'm attaching the notes I sent on Oct 17th. An example of areas that are still completely not done. And a photo of their license suspension during this job. This saga has gone on long enough. I could write a book on all the stuff that has gone down during this project. I will NEVER hire a company again that doesn't have valid work photos on their website. How did I miss that! I've heard all the excuses on why they don't show up.

  Customer Answer

  Date: 11/02/2022

  The business has reached out to me directly rather than going through BBB. We are no closer to resolution, but I feel that as this evolves and new information is provided to the business, it should be included in the case. So attached is my response on their request to reenter the property. Not sure if this can be included, but this is my attempt.

  
  ***************************************
  

  
  

  Customer Answer

  Date: 02/13/2023

  This email is in reference to complain #********

   

  This claim has been resolved through the court ordered mediation on 2/7/2023.   As part of that mediation agreement, I agreed to send you this notice and have dismissed my claim in court.   Assuming Advanced Recover completes their part of the mediated agreement, this issue has been resolved.

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On a recommendation, I called Advanced Recovery Corporation on 8/29/22, about a water leak from the ** condensation catchment pan in the attic that had overflowed and saturated a wall in my home office. In less than 30 minutes their tech was here. Although their office is a 2 hour drive away, he said he was in my area on another job. Using a moisture meter, he showed me that there was up to 100% saturation in the surrounding wall. He removed a 14" piece of baseboard, cut the drywall out under it and saw there was no mold inside the wall. He attached a big blower to the opening and taped it in. He set up a dehumidifier, taped its tube down the hall and into the bathroom sink. He turned on those 2 pieces of equipment along with a small monitoring device. He showed me how to record the numbers from the monitor. He was in my house that day for less than 2 hours. The next day my insurance adjuster told me these companies routinely delay picking up their equipment for many days after it stops helping, and then charge the client for those additional days. When the meter stopped showing any further improvement, on 9/2, I called to say we were unplugging the equipment. They couldn't come pick it up over the 3 day weekend and then tried to charge me for the additional 4 days. According to their fee schedule, I owe them $1631. They 1st invoiced me for $3385 and have backed down at this point to $2104. That's still an overcharge of $473, on this point- ************** I've told them that the workers, the 1 guy on the 1st day and the 2 who came to pick up the equipment (which took 15 minutes), were here for less than a total of 3 hours. Between set up, pick up, and "hazardous waste/mold cleaning technician" (cutting out a 14" X 4" piece of drywall) they are charging me for working in my house for 10 hours.

  Business Response

  Date: 10/15/2022

  This invoice for ************ was reviewed, and this has since been handled. As a company, we have employees that occasionally make mistakes, just like any other company and we always work to resolve them. We do not, however, try to overcharge our clients for work and equipment as inferred. Advanced Recovery has been in business for many years because we do good work and attempt to charge fairly for it.

  Customer Answer

  Date: 10/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************