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Business Profile

Towing Company

A E Collision & Customs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/23/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 10, 2023, my car was towed from an apartment complex. I called ********* within 2.5 hours of towing to retrieve my vehicle. My complaints are as follows:1) *********** held my vehicle and would not release it until after 1 hour of my call, despite employees being present on-site to answer the call.2) *********** engaged in hidden fees and price gouging. I was charged $275 for impound, $80 for "dollies," $75 for after hours release, and a $75 "gate fee." The employee on the phone did not disclose the additional 5% credit card fee when I called to ask specifically about payment methods.

  • Initial Complaint

    Date:07/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called ************************ for towing service today at 11:30 AM. They contracted with A & E Towing. After being told multiple times different tow truck arrival times by both ************************ & A & E Towing, A & E ****** didn't show up before my mechanic closed at 5 PM. I waited 5-1/2 hrs for A & ** ******* tow truck driver didn't call me until 5:03 PM to say they were on the way to my house. It's a good thing my truck was sitting in my apartment complex parking lot at home because I'm Diabetic, I have Kidney ************************ ***** Disabled; I would have been sicker than a dog waiting for A & E Towing at the side of the road.

A E Collision & Customs is NOT a BBB Accredited Business.

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