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Business Profile

Ammunition

Survivalops

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ammunition.

Complaints

This profile includes complaints for Survivalops's headquarters and its corporate-owned locations. To view all corporate locations, see

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Survivalops has 2 locations, listed below.

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    Customer Complaints Summary

    • 16 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/19/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a flashlight from this business though I know it would end up becoming the worst thing I ever decided to do. I continue to get billed $90 every month for a pocket knife subscription that I never signed up for. I emailed the company several times to cancel this subscription and they kept giving me a number that nobody answered to call and I can cancel from there. I continue to email this business in order to cancel the subscription because nobody answered the phone or returned your call. They continued to send the phone number to call which ended up being the incorrect phone number the entire time I called the phone number that is on the charge on my account. They picked up and finally claimed that my subscription was canceled. The weirder thing about it was the lady that answered the phone just sat there quiet for like two minutes before she even said hello or anything at all. This company is weird shady and completely unprofessional. I would stay away from it. Its very sad knowing that we try to support American businesses and this is the shady type owners that we get. No wonder everything we buy is from ***** because we cant trust Americans do their job With honor and integrity . Even worse to say coming from a pro 2A business like this.

    • Initial Complaint

      Date:06/17/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They took my money for 2 products over 4 months ago on February 3rd, 2024. They won't deliver my product to me or refund my purchase. They won't even let me speak with a supervisor. I have attempted to get this resolved with them on multiple occasions.

    • Initial Complaint

      Date:02/26/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I order a product Nov 3 2023 - Order Number D7446006EE. It was never received. I call about the order in December, again Jan 2nd, Jan 17th, Feb 5 and Feb 26th. They always say it should be delivered within one to two weeks. When I asked for a refund - was told there was no way to refund and wouldn't connect me to a supervisor or owner. Never trust or order from this company. GBW

      Customer Answer

      Date: 03/22/2024

      Hi ******* - Just to let you know, I have had no further contact from Survival Ops.  My complaint stands as originated.  Thanks for your help.  ******

    • Initial Complaint

      Date:02/21/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did not agree to a subscription of $98, I cancelled their mistake prior to the CC charge using the submission form they sent to me via e-mail. Charged my CC regardless, and disconnected my call within 30sec of customer service picking up. They are 100% thieves and a scam attempting to operate as a legitimate business.

    • Initial Complaint

      Date:01/23/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I missed the fine/misleading print and ended up charged $98 and a recurring membership for a go bag I thought was free + shipping. Invoiced only for the shipping was further misleading. I was "reminded" later the bag was enroute and I would be billed $98. Emailed customer service to cancel the $98 subscription but no response. Also went into their cancellation page and no response from that either. And now I am being told I ma being charged a third time. Emailed customer service again and have not heard back. I was well within the 30 money back guarantee period advertised. I am trying to dispute charges with the CC company but realistically I just want to have them stop attempting to charge me for something I do not want. They are not a good business with these misleading business practices.

    • Initial Complaint

      Date:12/13/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Free bag minus paying S&H. Never arrived. Got charged the $98. Called and attempted to cancel. Was told I would not be charged again. Never mentioned a membership in the process.Today on 12/13 I received an email about an upcoming charge. I have tried emailing them for confirmations on the prior cancellation. I received no response at all.

    • Initial Complaint

      Date:07/27/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Note:The reason this is written in the third person is I wrote this as an email to *********************************** in good faith that I would be fairly by what has turned out be a serial scam artist. I suffered a stroke that left me cognitively impaired, particularly in speed of writing. On my best days, I reach about 20 word per hour with a lot of spelling errors and missing words, despite using even composition and spelling aid applications. So, I did not want to have to rewrite what has already taken me 18 hours to do.My Complaint I have two requests. Please cancel my order of the Stealth Go Bag. The reason I put in my order in quotes is that I did NOT Purchase ID **********. AND, please deliver my Order Number: BE04925D76 .---------------I have tried to cancel my order of the Stealth Go Bag, ever since I got your reminder that: You will be charged a total of $98.00. I first got this email on July 21. The states; This is a reminder. Your next order of Stealth Go Bag Special is scheduled for processing on 07/28/2023.Your Contact and Cancellation Page did not work until tonight.And then, when it finally did work, the web page instructed to me:Please carefully type your info in the fields below to request membership cancellationWeb page: Rejected The name may only contain letters.I had entered my name using only letters. I repeatedly tried to enter my name.I tried to get website accept my request to cancel my order of the Stealth Go Bag many times. I tried logging in afresh, but to no avail.Please cancel my order of the Stealth Go Bag, immediately. And please confirm that you have done so afterwards. ---------------For the record, I did purchase another item from the website, The Tactical GO Bag with a Flag Patch on 2023-0714 9:57pm for a Grand Total: $22.90, Order Number: BE04925D76. But I never received it. Please deliver my Order Number: BE04925D76 which has been 2 weeks . *************************** ********************

    • Initial Complaint

      Date:07/09/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Responded to an email offering a free backpack for shipping charges only. Now they say I signed up for something else and are charging me $98 with more charges to come. I tried to read the entire offer and found nothing else that I signed up for.

    • Initial Complaint

      Date:04/04/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered and paid for a backpack on December 9th 2022 and still have not received it. I no longer want the item and only a full refund. They are refusing to refund my money and still no backpack almost 5 months later. I believe I have been ripped off.

    • Initial Complaint

      Date:03/07/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered the bag 5 months ago, still have not received it, when i tried calling, no answer. what a scam, i want my money refunded now!

    Survivalops is NOT a BBB Accredited Business.

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