Complaints

This profile includes complaints for Calico Light Weapon Systems's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Calico Light Weapon Systems has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Calico Light Weapon Systems

  1090 Hemlock St Elgin, OR 97827-8351

• 

  Calico Light Weapon Systems

  PO Box 23364 Portland, OR 97281-3364

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/04/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a number **** of small parts. Mailed a check in full $51.90. The parts arrived a few weeks later, but they make a mistake on a spring that had a quantity of 2 and only sent 1. No packing slip, but numerous emails, one even with a desperate picture and pleading "i just need you to fulfill your order" to complete. Phones will not answer or able to leave voice mail. I did send a "fictitious" new order **** for the same spring from another email account, and they responded promptly to send a check in full or pay in full with PayPal. I have all emails and correspondence of above as needed and can forward as needed. I just want the 2nd spring sent that I paid for in full at $ 6.40.....Thank you for your help.

  Business Response

  Date: 08/03/2023

  The second spring was sent and delivered to customer.

  Customer Answer

  Date: 08/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:03/15/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 22lr m-100fs carbine rifle-black and urban camo. I ordered it on December 31, 2022. My order number is ****. I immediately sent them a check, which is the only payment option they would accept. Check number ****, written on December 31 2022 for $637.00. On 1/9/23 it posted on my checking account. Their website never said the rifle was on back order. I would not have ordered it if it had stated that. After cashing my check I received an email from ******************************* saying that the rifle was on back order because they were waiting for front sights from the casting company. Ok I know ***** messed up a lot so I decided to wait and see what happens. I did email her asking if another rifles sights would work and she said no. Now it's 3/15/23. I figured I allowed them plenty of time. I contacted them via email a couple of times, no response. Phoned them, no response. One of my emails I requested a refund. No response. My hands are tied. I'm out $637.00 and can't get anyone to talk to me. At this point in time I want a refund. No customer should have to go through all this

• Initial Complaint

  Date:12/12/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order #**** was placed on March 17 2021. I ordered 2 rifles and multiple accessories from this company. I was told there would be a six month wait to get the things i ordered. It is now more than a year since my order and I'm still missing 1 rifle and accessories for that rifle. I have contacted the company several times through email and phone and received no response. The order was in the amount of $1987. Calico owes me this rifle or at the very least the $815 that has yet to be fulfilled.

• Initial Complaint

  Date:09/27/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5-13-2022 Order placed by email and mailed payment. Paid with check#**** which Calico Firearms cashed check and cleared my bank. Email from ******************************** states: They have painted it and passed up a serial number, it will be tested and shipped next week.Calico Light Weapon Systems ************************************************** Office Hours:Monday - Friday 8:00 a.m. - 5:00 p.m. Pacific Time PH: ************ Fax: ************ Website: www.calicolightweaponsystems.com "Voting or lack thereof has consequences. You can keep your firearms, you don't have to keep your politician." No delivery to ffl, no answer, no communications from this point from Calico Firearms or ********************************Email reply for order:Will mail check to address provided for $685.00 for M-110 Black/second color OD Green for email order ******************************** ************************* Hide quoted text On May 12, 2022 5:35 PM, ******************************* <********************************> wrote:Perfect, you can send payment into the address below. We will use this email as your order.Calico Light Weapon Systems If Calico Firearms is unable to deliver to FFL request refund.

• Initial Complaint

  Date:07/13/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/11/2022 To Whom It Concerns at Calico Light Weapon Systems,Calico Light Weapon Systems ************************************************** Office Hours: Monday - Friday 8:00 a.m. - 5:00 p.m. Pacific Time PH: ************ Fax: ************ Website: www.calicolightweaponsystems.com Please refund $942.00 (order #****) to ******************************* immediately.Calico Light Weapon Systems has had little or no response to my phone calls and emails.My $942.00 check (#***) was cashed 1 year ago and I still have received no merchandise.I contacted Calico Light Weapon Systems in January 2021 and was told there would be about a 3-1/2 month wait for the equipment (detailed below) that I wanted. I sent them a check which they acknowledged (by email) received on 1/13/21. (They cashed my check in January 2021.) In a second email on 1/13/21 they said, "We are currently working on a minimum 14 week back log of pre paid orders." After about 6 months elapsed since they cashed my check, I called several times and got a hold of *******************************. She said they were waiting on front sights from the company casting them and should be able to tell me what was going on in a few weeks. After about 8 months elapsed since they cashed my check, I began calling them and leaving messages about my order (#****). After a week or two of making phone calls and leaving messages, I called and talked to *******************************. She said in an 9/16/21 email, "I am still trying to get an answer on a ship date for front sights from the company casting them. As soon as I get an answer from them I will advise everyone with .22lr firearms on an eta for their orders." In the first several weeks of January 2022, I have tried contacting Calico Light Weapon Systems in multiple ways; however, there has been no response to my multiple phone messages, emails, fax, and certified letter. ******************************* has promised the ****** Attorney General I will receive a full refund (in May 2022); I have received no money, no communication.

• Initial Complaint

  Date:06/04/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Emailed and called 02/16/2022 before I placed the order. ******* stated the kits were available. I placed an order for the kit and 2 additional magazines on 02/21/2022 totaling $1144.00. Order number is ****. They will only accept checks and will not accept credit/debit cards (I wonder why...). My check was cashed on 03/08/2022. I had not received any shipping info for approximately two weeks, so I emailed *******. She stated they were waiting on a part to complete my kit but it would be shipping out the following week (would've been approximately April 1st). This is the LAST correspondence I ever receive. I've sent many emails and tried calling several times and get nothing in return. It appears to me that they are selectively answering new potential order emails, and returning phone messages for potential new orders. I wish I could have seen these reviews before I sent them my $. I have attached all correspondence and copy of cashed check. This would have been completely avoidable if someone from the company would have said "they are not available/in stock at this time". If that was the case I would have never placed an order. At this point ANY COMMUNICATION from them would be nice. I am not an impatient person but CALICO stated it was available, then stated it will ship next week, and now just ignore me after 3+ Months. I would like any assistance you can give me on either obtaining a refund or my product. I have also filed claims with the ** in my state and OR.