Complaints

This profile includes complaints for Arrow Exterminators, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Arrow Exterminators, Inc. has 3 locations, listed below.

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  Arrow Exterminators, Inc.

  801 S Main St Broken Arrow, OK 74012-5530

• 

  Arrow Exterminators, Inc.

  7720 N Robinson Ave Ste B7 Nichols Hills, OK 73116-7734

• 

  Arrow Exterminators, Inc.

  PO Box 708 Broken Arrow, OK 74013-0708

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had the Sentricon System through Arrow Exterminators to monitor for termites since 2006. I contacted Arrow exterminators on 5/7/2024 regarding possible termite infestation. I was told they would reach out to me to schedule an inspection. I did not hear from them. I have contacted them a few more times since May and each time and told that they will report my problem to the person who handles these matters. I still have not heard from them. I have spent thousands of dollars repairing walls and studs due to the damage. I saved pictures to show the inspector. But no one has scheduled a visit.

  Business Response

  Date: 09/03/2024

  I called and spoke with ***** after receiving this complaint and apologized for such a poor response. Pictures that were attached are included moisture damage and wood rot.  Also one small area of old termite damage. I met ***** at her house and went over areas of concern.  Unfortunately when she called she was sent to the sales department and not a supervisor that could answer her questions.  The salesman assigned thought he had called her, but clearly did not. We are scheduling to take care of her ********* ant issue.  

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company is giving me run around on a 350 dolllar refund for double charging my bank account. Been over 100 days waiting and was supposed to be only a 60 day waiting period. Keep getting run around about their accounts payable is behind schedule and they can't do anything.

  Business Response

  Date: 02/23/2023

  Business Response /* (1000, 8, 2022/12/07) */ I spoke with MR. ******* when we received the complaint. I apologized and informed him that the check is slated to go out on the 13th. I gave Mr. ******* my cell number to stay in touch.

• Initial Complaint

  Date:05/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We got a quote from Arrow Exterminator for $300 for putting bait in our termite bait stations. Arrow demanded to come back out to do another examination, which was odd to me. The employee promised the same original quote and said he would Email later. What was also very strange was how incredibly rude he was at first. He would ask me a question and then get angry with how long it was taking to answer him. Which was 2 seconds after I would start talking. Later that day I received the email which had increased the quote to $450! I contacted a customer service employee who was you guessed it, incredibly rude. She basically thought I was dumb and said that it was too bad, and that I would have to pay the $450. Even though the employee that had came to my house promised to keep the original quote as is. She didn't care one bit about what I was promised. I also have cameras in my home that recorded the whole exchange. This isn't the first time that we've had issues with Arrow Exterminator telling us one price, but then charging us another. It's also not the first time running into rude employees. I really don't like using the Veteran card, but I'm sick and tired of these crooked businesses who would screw their own mother over to get what they want. How about next time we have a war we hand them a vest and a rifle and tell them to go risk their lives for a bunch of people that's going to treat them like garbage anyways. I always come back to businesses that value honesty, and treat customers with respect. You'd actually earn more $$ In the long run doing business that way.

  Business Response

  Date: 07/14/2022

  Business Response /* (1000, 5, 2022/05/11) */ In April 2021 we were scheduled out to quote a reactivation on the Sentricon System for termite control. A quote was given of $450.00 the first year with a renewal option of $300.00. We were called in May of 2022 in regards to our quote last year. Due to the damage termites can cause, we want to reinspect a property after a year to see if additional treatment is necessary. We were scheduled out to inspect and a quote was given. Both of these inspections were done at zero cost to the customer. Please find attached copies of the agreements that were provided. Consumer Response /* (3000, 7, 2022/05/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) The fact is that your employee promised that the price we were given the first time would not change whatsoever, and we have definitive proof of this. Including video and witness testimony. Plain and simple. HE LIED. If this were in a court of law we'd win. This actually comes directly from an attorney. We didn't hire one, it was a family member that I presented the evidence to. It's a real shame that you guys do business this way. You don't make promises that you don't intend to keep. (please see attached) Business Response /* (4000, 15, 2022/06/08) */ Written agreements with pricing for services were provided. We do this for many reasons, mostly to insure clear communication and insure no misunderstanding on work described.