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Business Profile

Window Installation

Universal Windows Direct of Columbus
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.23

Average of 69 Customer Reviews

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Review Details

  • Norman G

    Date: 10/10/2022

    Norman G

    Date: 10/10/2022

    I have been pleased with the whole process as of now as every one has shown up on time been courtios and the installers did a very good job of installing the window

    Universal Windows Direct of Columbus

    Date: 10/11/2022

    ******, we appreciate your feedback and we're thrilled to hear our installers provided you with a professional experience!

  • Amanda R

    Date: 10/04/2022

    Amanda R

    Date: 10/04/2022

    Called on a Friday night told my windows were ready and they could install them Saturday. Saturday came and I waited the 2 hours the email said to wait. Called the number that was in the email. It was a Monday-Friday number so couldnt get help. Found a different number got ahold of someone said they would call me back. About 45 minutes get a call and they tech called off sick. Was told someone could come Sunday. Say thing waited the 2 hours and had to find another number to call and was told the best they could do was call me back Monday morning. Put my house back together. I then the installer showed up 2 hours late without saying why they were late. Lost the hook to one of my curtains. Windowsill cracked. And they were not stilled in all the spots

    Universal Windows Direct of Columbus

    Date: 10/06/2022

    ******, we are truly sorry to hear about your experience with us and understand your frustration at this time. We have reached out to our service team to contact you regarding your concerns to address an inspection of your installation to resolve all concerns you may have. Please allow our team ***** hours to contact you.

  • Barbara C

    Date: 09/24/2022

    Barbara C

    Date: 09/24/2022

    If you are thinking of buying windows ask for **** in columbus, he was very knowledgeable professional and answered all my questions. Highly recommended.

    Universal Windows Direct of Columbus

    Date: 09/27/2022

    *******, we appreciate your feedback and thrilled to hear **** provided you with an exceptional sales presentation. If you have any additional questions, please don't hesitate to reach out.

  • Uretta B

    Date: 09/22/2022

    Uretta B

    Date: 09/22/2022

    My salesman (?) was prompt, friendly,seemed knowledgeable about the product. He answered all my questions. If the rest of my experience is anything like my first, I'll be pleased.

    Universal Windows Direct of Columbus

    Date: 10/03/2022

    ******, we appreciate you sharing your feedback. Please don't hesitate to reach out if you have any questions throughout your experience with us.

  • Heather F

    Date: 09/09/2022

    Heather F

    Date: 09/09/2022

    The salesman was good and the windows are beautiful. That is where it stops. I have been waiting 4 days for the completion of the install. The guys were late but all reassured me they could be done in a day. They got them in and foamed. A cosmetic piece was missing from the interior so that needs done. The installer asked me if he could come back tomorrow because it was getting late and he had an hour and a half drive. They probably would have run out of daylight. So I said tomorrow is fine I made sure I was home all day nobody showed up nobody called. At this point I'm concerned about rain and water because there's no vinyl on the outside where they had to cut the old windows out. So I call and talk to the warehouse manager and he assured me Thursday that they were on their way. I got a call at 5:00 from the installer saying his phone routed him in a circle and they were still an hour away. He promised he would be out Friday afternoon. Again I called the warehouse manager. He wasn't aware the job wasn't done and he would get back to me. So far I have heard nothing. Bottom line is there install process is horrible. I only hope and pray I do not have any problems with the windows. I can't imagine how that would go.

    Universal Windows Direct of Columbus

    Date: 09/13/2022

    *******, we are truly sorry to hear about this experience and understand your frustration at this time. We have reviewed your account and see out service team has been in touch with you to assist. If you have additional questions or concerns, please contact our team directly at ************************************************************************************** for assistance.

  • Sabrina G

    Date: 09/02/2022

    Sabrina G

    Date: 09/02/2022

    I love my windows! They were professional, cleaned up after themselves and answered all our questions. We could feel the difference in temperature immediately. Getting rid of our 1960's windows was such a relief. Our windows are beautiful and gives the house a much needed facelift. Thank you so much!

    Universal Windows Direct of Columbus

    Date: 09/07/2022

    *******, we appreciate you sharing your experience with us and trusting us at Universal Windows Direct with your home-improvement project.

  • Cindy H

    Date: 08/30/2022

    Cindy H

    Date: 08/30/2022

    Windows are beautiful and the installer was very good. Overall I am very happy!

    Universal Windows Direct of Columbus

    Date: 08/31/2022

    *****, we are thrilled to hear you're happy with your installation experience. Thanks again for trusting us at Universal Windows Direct to deliver quality work for your home-improvement project.

  • Joe M.

    Date: 08/29/2022

    Joe M.

    Date: 08/29/2022

    Universal Windows Direct Columbus, OH Day 1 7/25/2022 ******** showed up four hours late past their arrival time indicated from a phone call the previous day and was only on site for 90 minutes. During that 90 minutes they were able to incorrectly install two windows while the entire team argued with each other. I heard several of them cursing at each other and I have a video of them throwing their hands up at each other and yelling at one another. They ended up leaving without an explanation and we were left with a disassembled house, ready for them to install windows. I sent an email to their district manager and never got a reply (email #1).Day 2 7/26/2022 ******** (2nd crew) showed up and they were able to fix the two windows from the previous days installation and install about 26 more windows out of the 32 required for the house. ******** shattered around 6 windows and left glass all around the property. This crew left messes everywhere around the house and inside of it. I also saw them standing and sitting on my dryer which cause the top lid to dent in a few places. I spent two hours cleaning up all the broken glass and metal everywhere on the property. I also found three screens laying on the ground, in the rain, around the outside of the house. Again, the crew left and didnt tell anyone if they were coming back again. I ended up speaking with the ******* supervisor and they would pass my info on to the local supervisor. Day 3 7/27/2022 No Show and No call to complete installation, house is still taken apart to allow window installation. Email sent to local supervisor (email #2), no response.Day 4 7/28/2022 No Show and No call to complete installation, house is still taken apart to allow window installation. Email sent to local supervisor (email #3), no response.Day 5 7/29/2022 ******** (3rd Crew) shows up and notices the previous two crews did not remove the old window frames and did not put insulation around parts

    Universal Windows Direct of Columbus

    Date: 08/31/2022

    ***, we are truly sorry to hear about your experience with us and understand your frustration at this time. Our management team has been made aware of your concerns and is looking into this matter. Should you have questions or wish to discuss your experience further at this time, please contact our team directly at ************************************************************************************** for assistance.^JD

  • April O

    Date: 08/15/2022

    April O

    Date: 08/15/2022

    **** and the Install Team were great! Work was neat , clean and tidy. The installation of my new windows look perfect!

    Universal Windows Direct of Columbus

    Date: 08/16/2022

    Thank you for sharing your experience with **** and his team!

  • Jim P.

    Date: 08/03/2022

    Jim P.

    Date: 08/03/2022

    Our salesmen **** was great to work with, very curious and answered any and all questions from design, function and pricing. The installers were professional and knowledgeable, they left everything clean and undamaged. Would highly recommend Universal Windows to anyone

    Universal Windows Direct of Columbus

    Date: 08/05/2022

    ***, we are thrilled to hear **** was able to answer all of your questions regarding your home-improvement project. If you have any additional questions, please don't hesitate to reach out.

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