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Business Profile

Window Installation

Universal Windows Direct of Columbus
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.28

Average of 68 Customer Reviews

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Review Details

  • Stacia H

    Date: 03/25/2023

    Stacia H

    Date: 03/25/2023

    Very pleased with *****s professionalism and knowledge of the products. Who knew buying windows would be enjoyable - ****’s knowledge of the products, energetic and down to earth personality sealed the deal for me.

    Universal Windows Direct of Columbus

    Date: 03/29/2023

    Stacia, we are thrilled to hear Matt provided you with a knowledgeable sales presentation. We can't wait to provide your home with our quality products! If you have any questions, please don't hesitate to reach out.

  • Deborah B

    Date: 03/22/2023

    Deborah B

    Date: 03/22/2023

    Devin W**** product specialist did an awesome job explaining in detail what to expect from my new windows. He was very thorough and answered all of my questions. Can't wait to have my windows installed. Looking forward to an energy efficient home. Easy cleaning. ******* ********

    Universal Windows Direct of Columbus

    Date: 03/29/2023

    Deborah, we are thrilled to hear Devin provided you with a professional sales presentation. We're excited to provide you with our quality replacement windows for your home! If you have any questions, please don't hesitate to reach out.

  • ANGELA A

    Date: 03/21/2023

    ANGELA A

    Date: 03/21/2023

    Devin W**** was excellent. He was very personable and he new his product well. I would refer him to anyone

    Universal Windows Direct of Columbus

    Date: 03/29/2023

    Angela, we are thrilled to hear Devin provided you with such a professional sales presentation. If you have any questions, please don't hesitate to reach out!

  • Hamide K

    Date: 03/20/2023

    Hamide K

    Date: 03/20/2023

    Last year I had 1 window installed to them. Around 2 months ago during the winds, the exterior capping came off. They did not install it strong enough. It was hanging down just above the door to the backyard which my 3 small kids frequently use. I called them and explained the issue and they told me the soonest they can schedule is around 1 month later.When the day came, the guy who came, couldn't fix it saying that the floor was TOO WET and said that he is going to call the office to reschedule it for the following Tuesday. However he couldn't reach the office to reschedule it. Tuesday nobody showed up. 1 week passed nobody showed up. Then I called them again for the same issue. They are again telling me the soonest is in 40 days in February. I explained the situation but he tells me that there is nothing they can do. I asked if I can talk to responsible guy he says "I am the highest person you can reach". Stay away from Universal Windows Direct. Their customer service sucks. I also realized that I paid much more than other companies. There are local companies that do almost their half price. If you are in Columbus, you can consider them and other local ones. I have emailed customer service after they (auto)replied, they are still giving me the same date which is 1 month later for the repair. On Feb 9, I didn't see my window fixed. They didnt send me an email or called me . Then I emailed and they said the technician came but left without fixing it because it was TOO WINDY. They wanted to reschedule it for March 17 which was 40 days later. On March 17, I got a voice mail from technician saying he couldnt fix because it was TOO DRY (not joking) and that he needs to call his boss to get it rescheduled. Next business day I called the technician he told me that he already talked to his boss but he doesnt know when the new date is. And no one called or emailed me regarding the new date. And I am 1000% sure it is going to be postponed another 1 month.

    Universal Windows Direct of Columbus

    Date: 03/22/2023

    *****, we are truly sorry to hear about this experience and understand your frustration at this time. We have reviewed your account and see our Customer Experience team has scheduled you for servicing on March 29th. If you have additional questions regarding your project at this time, please contact them directly at *******************************************

  • Joanna L

    Date: 03/18/2023

    Joanna L

    Date: 03/18/2023

    Devin W**** was very helpful and easy to work with ! Great experience. Would recommend to people.

    Universal Windows Direct of Columbus

    Date: 03/22/2023

    ******, we are thrilled to hear Devin provided you with an exceptional sales presentation. If you have any questions, please don't hesitate to reach out!

  • Jessica J

    Date: 03/11/2023

    Jessica J

    Date: 03/11/2023

    Sam L*** came to our home and did a fantastic job explaining the process and in depth detail of how the windows are made. He is very professional and knowledgeable and I would recommend Sam and Universal Windows to anyone! I am very pleased with his service!

    Universal Windows Direct of Columbus

    Date: 03/15/2023

    Jessica, we are thrilled to hear Sam provided your with an excellent sales presentation. If you have any questions, please don't hesitate to reach out!

  • Ross W

    Date: 03/07/2023

    Ross W

    Date: 03/07/2023

    Devin Wells did an incredible job of answering all of our questions and making us feel comfortable in such an important investment. I 100% would recommend him to any clients that need help in the Columbus and surrounding areas!

    Universal Windows Direct of Columbus

    Date: 03/13/2023

    Ross, we are thrilled to hear Devin provided you with a professional sales experience. If you have any questions, please don't hesitate to reach out.

  • Kent S

    Date: 03/03/2023

    Kent S

    Date: 03/03/2023

    Devin W**** came over and was very professional, and did a very good job at explaining the sliding glass doors and how their windows and doors differ from others. I highly recommend Universal Windows and their windows.

    Universal Windows Direct of Columbus

    Date: 03/13/2023

    Kent, we are thrilled to hear Devin provided you with an exceptional sales presentation. If you have any questions, please don't hesitate to reach out.

  • Rebecca M

    Date: 02/27/2023

    Rebecca M

    Date: 02/27/2023

    We weren’t happy about having to wait on our door for almost 5 months but the installers were very professional and got the job done!

    Universal Windows Direct of Columbus

    Date: 03/13/2023

    Hi Becky, we are truly sorry to hear about this experience. For questions on your project status, please contact our service team at [email protected] for assistance.

  • Glenn K

    Date: 02/27/2023

    Glenn K

    Date: 02/27/2023

    We are in need of new windows. Visited 2023 Columbus home and garden show. We looked at many manufactures, selecting 2 to review. Universal windows direct visited my home and spent 3 hours measuring, sharing and educating us on not only their products but others as well. Mr Devin Wells was friendly, honest, knowledgeable and above all patient with my wife and I. We have decided to go with their products to refresh the look and efficiency of our home. Devin W**** exceeded my expectations. Thank you Devin for all your help in updating our home!

    Glenn K

    Date: 03/02/2023

    Update, changing review of UWD to 1 star. This looked promising but didn't go so well. Asked to submit review before contract in hand, my bad I know better. Reviewing contract the next day, many terms / conditions of contract do not represent the verbal discussions with Mr. Wells. The next day, I made several calls to other companies and found competing window products for half the quoted cost, and with same "Special" features. I visited the company offices and executed a contract cancellation as provided under state law. However, the company can't seem to locate my deposit check, and haven't been able to do so or communicate with me since. I'm extremely disappointed in the rush to sell, misrepresentation of contract terms, lack of details during the quote process and lack of professionalism navigating the cancellation process. Consumers should proceed with caution contracting under these conditions with Universal Windows Direct.

    Universal Windows Direct of Columbus

    Date: 03/13/2023

    Glenn, we are truly sorry to hear about this experience and change in your review. Please contact our team at [email protected] so they can assist to resolve any concerns you have at this time.

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