Reviews

This profile includes reviews for Range USA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Range USA has 44 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Range USA

  10870 Kenwood Rd Support Center Blue Ash, OH 45242-2812

• 

  Range USA

  5957 Heisley Rd Mentor, OH 44060

• 

  Range USA Clinton Township

  21420 Hall Rd Clinton Township, MI 48038

• 

  Range USA Indy North

  1250 City Center Dr Indy North Carmel, IN 46032

• 

  Range USA

  722 SW Loop 410 San Antonio, TX 78227

Review Details

• Review fromDaniel D

  Date: 09/17/2022

  1 star

  Daniel D

  Date: 09/17/2022

  I was a member of shoot point blank and loved their service. Then Range USA bought them out. Now the customer service is ****!!! I need a part for a gun I do own and I didn't know if they sell parts for guns, so on their website I used there search engine and didn't come up with anything. However, I know that not all services are included in the products they have for sell. So I contacted them by email and asked them if they sold gun parts and told them what I needed. I was expecting a response like "I am sorry, we don't" or "yes, we can order them for you, what exactly do you need?" What I received from them was "please utilize our search engine on our website" Like no one would do that, right?? So I replied back stating that and that the response didn't help. then the reply was "keep in mind that we can only deliver what is in stock" I replied that it didn't help nor answer my question, then I started receiving emails like they were in computer code. So this tells me they have a computer for the customer service!!! What bullshit!!! Needless to say I was ready to buy a gun, ammo, and acc for it, now some other company will get the sale, not this *** company!!!

  Range USA

  Date: 09/24/2022

  Hi **********************, We sent you the following email for assistance. We look forward to hearing from you soon! "We apologize you didn't enjoy your experience, that is never our intention. Our search engine was recently changed during the time you reached out so we were sending out new instructions to update all of our customers as we were informed most were having difficulties with that update. I'm so sorry.We have a team of seven customer experience coordinators who help answer those tickets Sunday through Saturday 8a-7p EST. If you are still having difficulties locating a product, please provide us with the exact UPC/MODEL#/SKU so that we can help you locate your item. I apologize if you thought it was automated service, it is not.If it's not listed on our website, unfortunately it is not available to us at this time and we recommend that you check back as the distributors and manufacturers do not provide us with an eta on when things will become available. I'm so sorry. We are working with them to get this information but haven't been successful.If the item is out of stock, we do recommend you add your preferred item to your wish list and once it's in stock, we'll notify you via email. Just be sure to make your purchase the moment your email comes through to secure your item as they may not have many in stock and hundreds of others may have the item wish listed as well. All items are first come first serve. We hope you can understand.If you have any questions or if you need assistance, please don't hesitate to reach out to us! We're happy to help if we can. Have a great day, Sir!"

  Range USA

  Date: 09/24/2022

  In ticket # ****** on 09/17 at 5:40pm, we left a voicemail for you and asked that you call us back. Our phone number was provided as well.

• Review fromAngel R

  Date: 07/12/2022

  1 star

  Angel R

  Date: 07/12/2022

  The people at the store are great, but Range USA has terrible practices for ripping off their clients with their classes, First getting the class scheduled was terrible experience as there is no clear calendar graphical interface that lets you select a solid date. So the booking system they use is terrible. They email you to book your class after you pay. I finally booked a class and needed to try to reschedule due to an emergency. Don't bother calling the store for this they will not help you. You must contact Range USA through an email form there is no direct number to them, they will email you back with with a claim that they can not refund your money or reschedule you, Take your classes somewhere else where they care about their clients I basically lost $130 on this and the kicker is that I have actually paid to use their range and bought items from their store before, so no honor even for a returning client? I will be going somewhere else for any classes and range time/classes due to this. if you want an ok indoor range to shoot is fine for that make sure you bring your own ammo don't purchase any there prices are crazy, and as for classes their website doesn't even have a spot that shows you your schedule properly pretty bad implementation for scheduling The store should have the ability to do all of this at the store but they do not someone was not paying much attention to detail when they designed this class system as a web developer, you guys need a major overhaul of your courses scheduling and management system. you need system that also lets the store manage and schedule clients instead of telling them to go home and do it on their computer that is extremely unprofessional and is surely costing you business. So get a direct phone line for clients that are taking courses so they can reach someone directly at RangeUSA corporate if you're going to keep doing these transactions at the corporate level, or just let the store manage this stuff for you. makes

  Range USA

  Date: 07/28/2022

  Emailed the customer requesting they reach out to us to discuss this experience in further.

  Range USA

  Date: 07/28/2022

  Customer replied back via ticket # ******. He stated "I am reaching back out with no expectations of anything getting anything resolved". Sent an email response back.

  Range USA

  Date: 07/28/2022

  Customer replied back via ticket # ******. He stated "I am reaching back out with no expectations of anything getting anything resolved". Sent an email response back.