Reviews

This profile includes reviews for Range USA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Range USA has 79 locations, listed below.

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  Range USA

  10870 Kenwood Rd Support Center Blue Ash, OH 45242-2812

• 

  Range USA Baton Rouge

  13505 Millerville Greens BLVD Baton Rouge, LA 70816

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  Range USA Clinton Township

  21420 Hall Rd Clinton Township, MI 48038

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  Range USA Webster

  350 E NASA Pkwy Webster, TX 77598

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  Range USA Humble

  9245 FM 1960 Bypass Rd W Humble, TX 77338-4031

Review Details

• Review fromA. B.

  Date: 03/15/2025

  1 star

  A. B.

  Date: 03/15/2025

  I needed to reschedule a class because of a family emergency and I was refused help at the store and told to submit a ticket. I was then refused the option to reschedule or get a refund. I understand their 2 day policy but have some human decency and empathy. I'm incredibly disheartened by this experience. The "customer service" is abysmal.

  Range USA

  Date: 03/18/2025

  Dear ******, We’re sorry to hear that you feel this way. As noted previously, we strive to ensure our policies are clearly available and easily accessible. However, we understand that they may have been overlooked, and we sincerely apologize for any confusion. Our instructors typically provide class and private lesson instruction as secondary employment rather than full-time positions. When they reserve time for a private lesson, we ensure they are compensated accordingly to respect their time and commitment. This is why our policy clearly outlines cancellation and rescheduling requirements—to protect not only the instructor but also the company and our customers. Since this was a Private Lesson rather than a Class, the flexibility to override our clearly stated policies is unfortunately not available. Our policies are communicated in multiple locations before and after purchase to ensure transparency. We do appreciate your feedback and wish you the best moving forward.

  A. B.

  Date: 03/19/2025

  I was absolutely not informed of this when I set up this session nor did I get an email with that information. I called the store and they told me that I'd be able to submit a ticket to re-schedule. My receipt does not indicate that I cannot re-schedule. And I did not get an email confirmation of this so-called rule either. It's not like I'm asking for a refund, I simply want to re-schedule. I do not understand why you'd force someone to pay for a lesson they did not receive and not allow them to simply re-schedule. The trainer still go paid.

• Review fromZakarias G

  Date: 02/28/2025

  1 star

  Zakarias G

  Date: 02/28/2025

  I was lied to and duped into getting a gift card and now they won't refund it. They quoted me a price, told me their system is down and I have to come back in the morning. Now they won't honor the price. jack the manager said its my choice don't doesn't matter what Carson says. now I'm ***** and they have stolen my money. Do not trust them. they don't care about customers

  Range USA

  Date: 03/02/2025

  Hi, ********. We're sorry you had a bad experience. If you wish to tell us more, reach out to ************************************

• Review fromVher M

  Date: 02/22/2025

  1 star

  Vher M

  Date: 02/22/2025

  I tried to return a broken green dot scope on the store but the manager states that I have to purchase a new one because they will not replace the one I just bought. The merchandise was purchased less than 30 days ago in which according to the receipt I can return any product except a firearm. While I was calibrating the green dot scope I purchased at the store in the gun range the glass suddenly broke while firing the gun which was attached to it. I tried to reason to the manager at the store if they can at least replace it but she suggested that I buy a new one. I quoted what is on the receipt about their store policy which I was on spot about the 30 days policy. But the manager will not have it. I felt embarrassed because she made sure everyone at the store know with her loud voice that I was wrong to even talk to her and try to return the product. I let her know that other stores don’t treat me like this when I return a product to them. This was very embarrassing to me and I don’t deserve this kind of treatment as a customer and I feel sorry for the people who were treated the same way. An apology will not sway me from ever taking my business again in that store. Their business practice specifically their product return policy should be honored by them. Their customer service should be reviewed thoroughly.

  Range USA

  Date: 02/25/2025

  Hi, ***** We're sorry you had a bad experience. Please note that our return policy does state "In-store optic and accessory purchases can be returned if completed within 30 days of receipt and items are in good selling condition." The policy does stipulate "good selling condition." We will not accept returns of items that were damaged or broken in your possession. We're sorry if you disagree with that policy.

• Review fromStephen J

  Date: 02/08/2025

  1 star

  Stephen J

  Date: 02/08/2025

  Under educated, under experienced, over paid, & over going there... this place has a group of men that can't even act like they belong in a firearm store... At the business level, I can no longer suggest nor support such sub par personnel nor companies like this. Not to mention just one week after buying a firearm, my brother had to wait more than 30 days just to go in and untimately get a refund on firearm after another attempt to aquire the firearm... And when asked to do they job, the pure lies, and unprofessionalism was truly pathetic (by a store manager this time)... So after more than 10 separate and honorably attempted efforts to support this establishment, I know I am, my wife is and my brother most certainly have no more desire for such disgrace to business and firearm dealerships... As I hate Karen's I believe it my duty to explain that every attempt made to use this place was honestly given the UTMOST respect and effort to peacefully and respectfully do business... So please do not read this as a "Karen" review, but please see this review and do you and this country a solid and go every but here... arguably one of the worst establishments I've ever been to... So after a week of contemplatin doin this here review, here I am and here it is... do what you want with this information... I know what I'll be doin...

  Range USA

  Date: 02/10/2025

  Hi, *******.

  As a policy, Range USA does not transfer firearms without an approve result from the **** NICS background check system. While we understand that some other firearms dealers may complete transfers without an approve result, the large size of our company and the significant volume of firearm transfers we process annually make it too risky for us to proceed without explicit written approval from the ***. We're sorry you disagree with our policies. We are always looking for ways to improve and may change some things in the future.

• Review fromZ. C.

  Date: 01/16/2025

  1 star

  Z. C.

  Date: 01/16/2025

  If I could give them no stars I would. Doesn’t transfer firearms without a Proceed…lady from fbi asked why I was buying from there if they don’t transfer other possible ways ie the Brady date transfer law theirs plenty of people out there that are allowed to have firearms that get stuck in a loophole of not getting them transferred being their nasty policy of having a proceed the fbi said they don’t always have time to research everyone thoroughly that’s what the Brady transfer is for ******’s less So they kept my money hostage for 60 some calendar days and technically 30 but with waiting for the firearms to be delivered then 30 for the background check because I had to let the background check expire before I got my entire amount back otherwise they would have done the cancellation and charge you your restocking fee and made money off me for nothing and everything else I will never step foot again in this ffl hope they go out of business and I hope Americans really understand their gun rights because these guys only cater to you if you have a ccwp they would rather make a policy to not sell a weapon as opposed to follow the law and “may” not sell you a weapon without a Proceed meaning your stuck in a policy loophole infringement of your rights being able to purchase a weapon when your not a prohibited person it was the worst time I’ve ever had trying to buy a weapon waste of time and ruined my plans for almost 3 months and also my holiday weekend to go shooting with some family

  Range USA

  Date: 01/21/2025

  Hello,Thank you for reaching out!If you are purchasing a firearm online, the firearm will be shipped to the store you select for pickup. Please note that we do not ship firearms to residential addresses.Once the firearm has been delivered to the store, you will receive an email notification letting you know that it is ready for pickup.When picking up your firearm, please bring a state-issued ID. Your ID must display your current address and be from the same state as the store where you are picking up the firearm.After your ID has been verified and you have inspected the firearm, we will initiate your ******** background check. Once the background check returns an "Approve" result, we will complete the transfer, and you will be able to take your firearm ******* a policy, Range USA does not transfer firearms without an approve result from the **** NICS background check system. While we understand that some other firearms dealers may complete transfers without an approve result, the large size of our company and the significant volume of firearm transfers we process annually make it too risky for us to proceed without explicit written approval from the ****If we do not receive an approved result within 30 days, we will fully refund your purchase.For questions regarding the cause of your NICS delay or denial, we recommend reaching out to the *** directly via their website: ************************************************************************************************************************************************* . Please note that the *** do not share the reasons for their decisions with Range USA, so we are unable to provide any information regarding the specific circumstances of your transfer.We sincerely apologize for any inconvenience this may cause and appreciate your understanding.Thank you!

  Z. C.

  Date: 01/22/2025

  Your policy is preventing people that are perfectly legal to own firearms just to be caught in a loop of not being able to exercise their constitutional rights I cant wait until someone with more money then I have sues for properly discriminating against someone able to possess a firearm and their second amendment rights you guys play it off as its the *** fault but your policy says else wise Im not going to argue but most criminals dont buy weapons legally last I checked if your a criminal and you file a 4473 your now committing another crime lying on that formits a broken nics system your company uses and every ffl for that matter quantified by the **** failure to be able to research everyone in the country in enough time to get a proceedhindering certain individuals to purchase from you and others are permitted by a magical fairy certainly seems like discriminationwhich is where the ***** law comes into reason basically saying they investigated you enough your not a problem or you WOULD get denied right away (most are denied right away that arnt permitted in the first place) but were gonna leave it as a possibility thats ridiculous they can research someone until a background check expires and not give an answer that should be considered illegal itself and they should be sued as well ive been on the phone back and forth with nics for two weeks you guys lie and tarnish peoples rights because of your policies good riddance to your business and hope you go out of business saying things like the volume of weapons you sell you would be chasing down paperwork for the denials if you ***** transferred thats a lie because in the law it states the ffl writes the reason on the bottom of 4473 and is no longer responsible for the transfer.

• Review fromAngus M

  Date: 01/15/2025

  1 star

  Angus M

  Date: 01/15/2025

  I tried to cancel my membership. They ran it through for another month anyway. They claim they had already done so. They have no means of communication outside of email. They are very difficult to deal with if you have questions. One of the worst companies I’ve ever dealt with in regards to customer service.

  Range USA

  Date: 01/16/2025

  Hello Mr. ******, Thank you for reaching out to us! We kindly ask that you re-review your previous tickets: ****** and ******, as they address the concerns you’ve raised: Ticket ******: This ticket involved a credit card issue that caused your membership to be turned off. You requested to update your payment information and inquired about retaining your promotional discount. While our initial response contained incorrect information, we corrected the situation by refunding the entire month’s payment after your card was updated and offering an apology for the misinformation. Ticket ******: In this ticket, you stated you canceled your membership on 12/08/2024, which was the same date as your renewal. Per our policies, which you accepted upon signing up, memberships must be canceled prior to the renewal date to prevent charges (we recommend at least 10 days in advance in our policies). When this was explained, you claimed our system immediately shuts down memberships upon cancellation. This is not accurate. Memberships remain active for the 30-day period already paid for. Our system charged you prior to your cancellation, which aligns with our Terms and Conditions: There are no refunds or transfers for memberships. You will continue to accrue fees until a membership is canceled. Month-to-month memberships require a 10-day notice before the next billing date to avoid charges. After extensive communication and as a goodwill gesture, we decided to refund your December payment, even though it was against the policies you agreed to when purchasing the membership. These policies have been consistent across all your memberships since 2023. We apologize if this information was missed during your previous reviews of the Terms and Conditions. We have provided clear and accurate information throughout this process and regret that you feel otherwise. While we strive to offer excellent customer service, we are sorry to hear that you feel dissatisfied. We wish you the best of luck moving forward and hope your next range experience aligns better with your expectations. Thank you

• Review fromAngel J

  Date: 11/29/2024

  1 star

  Angel J

  Date: 11/29/2024

  (Me and my boyfriend went inside the range usa on 9400 w 63rd St and was greeted at entrance by a store associate very nice he never gave off any weird looks about no smell of marijuana he actually was confused when the other guy accused us of smelling like marijuana, now he helped us throughout the entire store even when we had questions and or needed further more assistance now up until when my boyfriend was asking about making his purchase another associate behind the counter randomly walked up and asked us did we smell like marijuana I Believe He Was a manager we both said no we didn’t smoke anything because one we know the rules about smelling like marijuana Inside a range He Told Us To leave the store because he smell marijuana even while his nose is stopped Up, We Weren’t The only customers inside the store also we been inside the store for atleast 15 Mins if we were suspected of smelling like marijuana the first guy we associated with would’ve made sure not to help us any further than he did, it was multiple other people inside the range including us we where the only two black race inside the range, Even The Associate That Helped And Greeted Us Said We Didn’t Smell Like Marijuana. Derek S. IS his Name who Stereotyped Us For No Reason We where two paying customers and was treated wrong. And i hope thats not how this company allow there employees to treat other races or people in general that enter a public store who want to protect there self. Its not acceptable and he should be held accountable for treating people like that. Its not right and its not okay for him to still be treating people like that while being apart of a public company. You guys lose value and great reviews by having employees working inside a company and treat people completely wrong! The star rating i would like to put is Zero this company doesn’t deserve 1 star just putting customers out for no reason

  Range USA

  Date: 12/01/2024

  Discrimination of any kind, including race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veterans status, or on any basis prohibited by federal, state or local law is not tolerated at Range USA.For the safety of everyone and to remain in compliance with federal laws, Rule 18 of our range rules reads: NO alcohol, illegal drugs, or any other form of impairment while on Range USA property.We're sorry you disagree with our policies.

• Review fromMaud O

  Date: 11/18/2024

  1 star

  Maud O

  Date: 11/18/2024

  Dear Better Business Bureau, I am writing to formally complain about my experience at Range USA's Hodgkins location on September 23, 2024. As a premium member since 2021, I have always valued your services, but my recent visit was deeply disappointing. On that evening, I visited the range with my nephew, who was eager to test his first legal firearm. Initially, we were greeted warmly, but the atmosphere quickly changed. After checking in and purchasing gear, I complied with a request to wear shoe covers. However, upon entering the shooting area, I encountered a rude safety associate. When my nephew tried to set up at an adjacent stall, I was confronted about whether I had rented both stalls, despite being assured sharing was acceptable. When I requested to speak with a manager, the response was aggressive and unhelpful. Feeling disrespected, I asked for a refund and decided to leave. The associate refused to return my ID card, leading me to involve the police. Additionally, when I contacted Range USA on November 15, 2024, I learned my account had a note stating "do not service," despite my consistent payments of $49.99. This raises serious concerns about my treatment and the lack of communication regarding my membership. I am disappointed not only by the disrespectful treatment but also by the apparent racial discrimination I felt. I request a thorough investigation into this matter and a response regarding the actions to address my concerns. I hope to continue my membership under improved circumstances. Thank you for your attention. I look forward to your prompt response. Sincerely, ***** ***********

  Range USA

  Date: 11/19/2024

  Hi, *****. This matter has been thoroughly reviewed and we determined that you willfully acted in a dangerous and threatening manner while in possession of a firearm in our store. Range USA associates contacted the police, who then removed you from our store. You will no longer be permitted to do business at any Range USA location. Your membership has been canceled and you were refunded your most recent membership payment. Please do not return to Range USA.

• Review fromDavid F

  Date: 10/08/2024

  1 star

  David F

  Date: 10/08/2024

  Today was the last time I'll visit Range USA in Arlington, Texas. I've been there several times and the quality of customer service is always just adequate to lousy. Too often I've had to wait for the only employee taking payments to attempt to sell a membership to someone. Though other employees are nearby doing nothing, they seldom come over to help. Today I didn't have to wait, but the employee taking payments was rude. I walked up and he didn't acknowledge me, just kept looking at his monitor. I said "I'm going to need . . ." and he cut me off curtly by saying "driver's license" without looking up. I said nothing and walked off. I told another employee as I was leaving what I thought of the place and that I wouldn't be back. He said "I'm sorry." In the future I'll drive a few miles further to a range that doesn't impose a one-hour limit on shooting if people aren't waiting and doesn't hit you with a lousy annual range maintenance fee.

  Range USA

  Date: 10/09/2024

  Hello Mr. ********, Thank you for taking the time to reach out to us through our BBB page! Looking through your account, we do not see an attempt to reach out to us directly first regarding your issue. We would have been more than happy to champion on your behalf and reach out to the store management regarding your experience(s) at our Arlington location but were never given the opportunity to do so. One of our primary goals is to show our customers, members or not, a great time at our stores and at our ranges! We would love the opportunity to fix this experience for you. If you could please submit a ticket to us here: ************************************ provide details regarding your experience so we can speak with our management staff and then come to a resolution for you. Thank you for your time and consideration.

• Review fromS. K.

  Date: 08/29/2024

  5 stars

  S. K.

  Date: 08/29/2024

  I cancelled my membership on May 30th. And he said he was no longer a membeAnd then he said it was no longer a membership. But for 3 months they took $54.11 from me every month Taken until now. So I sent them the captured photos and asked them to return them, but they said that since I didn't answer their questions, my membership wasn't canceled and they couldn't give me my money back. What should I do?

  Range USA

  Date: 08/30/2024

  Hello ******, We never made those statements. Please review Ticket ****** sent to us on 05/30/2024, and Ticket ****** sent to us on 08/14/2024. Thank you!

  S. K.

  Date: 08/30/2024

  Hello, Seyoon: Logged in as ***************** Non-member My Account / My Membership My Account My Membership You do not currently have a membership with us. Find the right membership for you! Taken from their website on May 30th! And I sent them an email saying I was canceling my membership that very day. I sent them everything by email. But they say they can't give me the money back because it wasn't their approval. Is this something I did wrong? What should I do?