Complaints

This profile includes complaints for Deferit, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Deferit, Inc.

  199 Water St Fl 34 New York, NY 10038-3584

• 

  Deferit, Inc.

  PO Box 3511 New York, NY 10008-3506

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a booking payment with this company. I got behind on payments Ave wanted to get caught up. The company sent me an email about my account possibly going to collections if I dont make a payment but they wont respond to numerous emails and messages on ******** that I have sent about setting up a payment for when I get my direct deposit on 1/24/24.

  Business Response

  Date: 04/05/2024

  We reached out to the customer  on February 12th to provide an update on their account status. In our latest follow-up, we've informed them about the current state of their account. Additionally, we asked if they are encountering any further challenges with making payments that we can assist with.

• Initial Complaint

  Date:01/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So on January 19th I signed up for their website and paid the monthly fee of $14.99. They initially said I was approved for $500 but then only provided me a $200 balance. I attempted to have them pay my car insurance bill, which is $261, but it was only after submitting the bill that they changed my balance to $200. Then during submitting the bill I approved to pay $70 which includes the security deposit for the installment payment. Money doesn't immediately come out. After the bill "proccesses" they ask for a firsr payment of $170.00 which is asinine. If I had that much I would pay my car insurance myself. And to completely change up the deal after it "processed" felt like a joke to **** canceled my account ASAP. I want my $14.99 payment refunded ASAP or else I'm disputed the charges. Company was of no help and kepr switching up its terms.

  Business Response

  Date: 04/05/2024

  We refunded the customer's membership fee and  provided a followed up  email to  explain our billing process and offer further assistance. 

• Initial Complaint

  Date:01/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to make 2 late payment outstanding on the account but the option is removed and states to contact them. I have sent 3 messages with no response of how I can pay the balance and this has been reported to ************* as late payment which has erected my credit score.

  Business Response

  Date: 04/05/2024

  The customer's account is currently up to date, with no outstanding payments. Additionally, a follow-up email has been sent to the customer to ensure that any outstanding issues or concerns regarding their account are addressed and resolved promptly.

• Initial Complaint

  Date:01/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Checking my credit report Ive noticed an unfamiliar account that is reporting late. I have never used this service! I have never signed up for this service! I am requesting this account be removed from my credit report. Immediately! There is an alert on my file that all accounts call and verify for my identify which this company has never done. Identity report attached. I do not give this company permission to call, text, mail or email me. All communication is to be handled through this complaint.,

  Business Response

  Date: 04/05/2024

  On February 8th, we followed up with the customer and investigated their account. We confirmed it was fraudulent and took action by closing the account and removing the Credit report.

• Initial Complaint

  Date:01/08/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: Mon, Jan 1, **** at 11:10 p.m.Amount: $14.99 Business Committed: 4 Payment Options to pay my bills NATURE OF THE DISPUTE: FIRST, The 4 payment Option was NOT available to use. The OPTION was LOCKED. The only option available for immediate use was something called "Build your credit" I don't need or want this service that only reports if you pay your bill. I wanted the 4 payment service that was advertised to me that I signed up for but it was locked and unavailable.SECONDLY, due to the false advertisement, I immediately canceled my membership. As a result, they immediately removed my access to utilizing the account for any services for the month of ******** I am fine with that b/c they are not offering the service I paid for, HOWEVER, Deferit did not refund the fee of $14.99 I paid for ********BUSINESS ATTEMPT TO RESOLVE:No attempt by Deferit to resolve the matter, mainly automated replies about how busy they are right now. I sent this business at least 3 different emails via their website, and the one time a **************** representative responded, she didn't address the issue about my refund. She sent an email mainly discussing their service. It seems like an automated response without the person even reading my complaint.ACCOUNT/ORDER/TRACKING NUMBER:The associated email address is ******************** THE ADVERTISEMENT:The advertisement was originally found on ****** as well as their website and facebook.SUMMARY./One of the Emails Sent to Deferit:To Whom It May ********* was advertised the Pay in 4 Feature soI joined themembership touse this payment method. I gave you my Social Security number, and in fairness, you should have let me know before I made the payment that I would not have access to the Pay in 4 Feature immediately. It should have been disclosed that I needed to use Credit Builder FIRST. I canceled the membership within minutes, and I want to make sure that I am being refunded the $14.99 fee for ********

  Customer Answer

  Date: 02/01/2024

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Deferit, Inc. has been resolved.  I was refunded the membership fee.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:11/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a company I pay my bills through on occasion. I submitted a bill to be paid on 11/15/23 for $140. I got a disconnect notice from Ohio ****** after I submitted a payment to for the $140. I called my electric company for the missing payment. They stated they couldnt help because the account number I have (correct account) doesnt show anything. I went back to Deferit to verify the account number they used so my electric company can find the payment and move it to my account. I sent multiple emails to deferit. They keep referring to the additional bill I paid since the original payment went missing. The additional payment was for $100 that I made 11/21/23. They are not being direct with the questions I wanted an answer too. It keeps referring back to the payment I made yesterday for $100 and not the payment I made on 11/15/23 for $140. I keep reiterating Im not referring to the payment of $100. They have no phone number so I cant speak with someone. The emails Im sending arent getting anywhere since they refuse to acknowledge the payment of $140.

  Customer Answer

  Date: 12/22/2023

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Deferit, Inc. has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:10/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used this company for almost 2 years, and have had very few issues, but over the last few months have been increasingly disappointing. On October 4, 2023, I requested them to pay $600.00 to my property management company for October rent, and I pay them back in increments each 2 weeks. (See attachment) They have collected my first 2 payments, but my property management company has not been paid, and this company has terrible response times, and don't have a listed phone number. Despite all, I have begged in approximately 15 emails for someone to call due to sensitive nature of this issue. My late fees accumulate at $20 daily, but I understand that it takes time via mail, therefore, I paid anticipated late fees through October 14th, and my rent hasn't been paid. Late fees are at about $280, plus $200 I already paid, and I can't get anyone to contac but every 5-7 days. I have begged them to call me or email me. On October 4th when I submitted invoice, I provided them with every contact number, name, email to get the correct information to ensure this bill was paid in a reasonable amount of time. I explained to them that the amount could be paid by credit card via the rental portal, and I provided them my login information. I'm really stressed out and disappointed that a company would treat a customer in this manner. I want to file a complaint for my $300.00 plus almost $500.00 in late fees for $780.

  Business Response

  Date: 11/06/2023

  We processed the payment for the customer's rent bill by sending a check, which  wasn't cashed within the designated time frame.  We then, canceled the check and resubmitted the payment using a different payment method. In response to the customer's concerns about late fees, we have requested the necessary documentation to conduct a reimbursement review.

• Initial Complaint

  Date:10/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for the account nor do I owe ******************** *** any forms of payment. I have never signed a contract with them and they did not provided me a copy of it when I asked.

  Business Response

  Date: 11/06/2023

  As part of our standard account opening procedure, customers are required to accept our Terms and Conditions (T&Cs), which provide a comprehensive overview of the services offered and the associated fees. Additionally, during the account opening process, we perform account and customer verification in adherence to our Know Your Customer (KYC) protocol.

  Customer Answer

  Date: 11/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  They did not provide me with the original contract like I asked and are telling credit bureaus that the information is correct when in fact its not.
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************************
  
  
  
  
   
  

  Customer Answer

  Date: 11/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I still was not provided a legal contract. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************************
  
  
  
  
   
  

  Business Response

  Date: 04/26/2024

  We have sent a follow-up email to the customer, advising them that if they suspect fraudulent activity in their account, they should file a report with the *** for further investigation. We are currently awaiting their response and are eager to resolve this matter to the customer's satisfaction.

• Initial Complaint

  Date:08/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Deferit through their website online at **************** about defering my bill payments. I payed ****** 3/20/23 and I used my credit card ending in ****. But nothing was ever defered on my bill so when I contacted a representative from deferit through deferit's live chat,(I also saved screenshots of the live chat), I found out through the representative that deferit does not offer any services to ******* residents. However deferit still took my money and have been charging me every month ***** for their service. Even though they have never provided any services because they do not service people in Indiana. I live in ******* and after I was told this , I cancelled my account, But when I looked over my credit card bill, I found out not only has deferit taken money out of my credit card every month, but they have been charging me (Twice) each month for services they do not offer to me because I live in a **************) that deferit does not service. I added all of the payments they have taken out of my credit card each month, and its added up to ****** dollars. I want my money back immediately. I can provide my credit card statement as well as a written policy I later found stating that deferit does not offer services to residents of ************, *******.

  Business Response

  Date: 09/05/2023

  We've reached out to the customer to provide additional clarification since there was a miscommunication between our **************** team and the customer. The customer has disputed the charges with ** and it''s resolved in their favor. We've closed their account to prevent further charges.