Complaints

This profile includes complaints for Deferit, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Deferit, Inc.

  199 Water St Fl 34 New York, NY 10038-3584

• 

  Deferit, Inc.

  PO Box 3511 New York, NY 10008-3506

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I have been using deferit for about 4 months. I used Deferit to pay on my Allstate bill that was on March 6th, 2025. I made payments as directed but I ended up canceling my insurance policy with them. So they refunded a pro-rated amount back to the credit card that deferit used to pay the bill. I have been in contact with someone from deferit about and was told I should receive the amount of $82.30 back to my bank account which I have not yet received back from deferit. ******** sent the refund amount of $82.30 on March 21st. I have waited for deferit to do there investigation and was confirmed on April 18th,2025 that it should be in my account within ***** hr or 5-10 business day. I waited the 5-10 business days and still havent received that amount back. Ive reached out to them again about not receiving my refund and I have been getting very minimal responses back. It is now May 9th an still no word from deferit. Attached below is documentation from Allstate and Deferit.

  Business Response

  Date: 05/14/2025

  Hi ********,
  
  Thank you for bringing your concern to our attention; we appreciate the opportunity to make this right.
  
  Weve carefully reviewed your case and followed up with a detailed email confirming that your expected refund has been fully processed. We understand how important this was to you, and were glad to have resolved the matter promptly.
  
  We truly appreciate your patience throughout this process. Please know that we're committed to providing timely and responsive support, and were dedicated to ensuring our resolution times meet the standard our customers deserve.
  
  If theres anything else we can assist you with, please dont hesitate to reply to our emailwe're here to help and support you every step of the way.

  Customer Answer

  Date: 05/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******** *******
  
  
  
   
  
  

• Initial Complaint

  Date:05/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  05/05/2025 ************ provided a service that was to help save on bills which was highlighted as an included service in their membership. They had me upload a copy of my most recent ******** internet bill. While they lowered my bill, they claimed to have lowered it by $456 over the next 12 months and that they would be taking a fee of $228 (half the savings). This was not stated anywhere on the bill savings service. And it was quite the surprise getting a $228 bill from them. They split it into $57 increments every two weeks and immediately tried to auto charge my card. I am claiming this is a scam as the customer (myself) was not made aware of their giant fee beforehand. And it actually defeats the purpose of their claim of saving money on bills because in total with the $57 I am paying more for ******** this month than I would be had I not used deferit. I would like this business to take their $228 fee off of my account with them.

  Business Response

  Date: 05/07/2025

  Hi ******,
  
  Thank you for bringing your concern to our attention; we appreciate the opportunity to get this matter resolved to your satisfaction. Were genuinely sorry to hear about your experience and understand how unexpected charges can be frustrating.
  
  We've sent you a follow-up via email with a detailed explanation of the feature. This includes options to either move forward with the negotiated savings, flexibly adjust upcoming payments, or cancel the service entirely.
  
  We truly appreciate your feedback and are actively working to improve how we communicate this feature moving forward. If you have any questions or need further support, please dont hesitate to reply to our emailwere here to help and are committed to making this right.
  

• Initial Complaint

  Date:05/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used deferit to pay my ******* bill on 05/02/2025, I paid them ****** on the 05/02/25, it said it was paid but ******* cut my cable off on 05/03/25, upon looking at my account as well ****************** has charged me twice, a payment of $******, and a payment of ***** has been taken off my card, Ive been trying to reach someone with deferit, I got an email saying to give ******* a confirmation number but they said that doesnt help with keeping my cable on after that Ive left multiple emails and no response, I had to pay ******* $198 in prefer to get my service restored, I would like to speak with someone and get a refund

  Business Response

  Date: 05/07/2025

  Hi *******,
  
  Thank you for bringing your concern to our attention; we truly appreciate the opportunity to make this right.
  
  Weve carefully reviewed your case and followed up with a detailed email outlining the resolution and next steps. We're dedicated to ensuring everything is clearly addressed and resolved to your satisfaction.
  
  Your feedback is incredibly valuable, and it helps us continue improving communication and payment transparency. Please be assured that we're always working to deliver a smoother, more reliable experience.
  
  If there's anything more we can support you with, please don't hesitate to reply to our emailour Customer Heroes are ready to support you every step of the way!

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deferit lowered my credit limit without any cause. I have been a loyal paying customer since before 2022. I pay on time and even pay off early. I used it often. Out of nowhere they dropped my limit. They give generic excuses. They promised they escalated it and would fix it but that never happens. They rarely answer and do not follow through. Making contact with customer service has always been almost impossible and its days if not weeks before they contact you. They do not care about customers. Three different people will send email saying three different things. ****************.

  Business Response

  Date: 04/24/2025

  Hi ******,
  
  Thank you for bringing your concern to our attention; were truly sorry for any frustration this situation caused and value the opportunity to resolve the matter to your satisfaction.
  
  Were pleased to confirm that your account limit has now been resolved, and we've sent you the complete details via email for your reference.
  
  We really value your long-term membership and on-time payment history, and were committed to ensure our systems and service reflect that. If theres anything else we can assist with, please dont hesitate to reply to our emailwere always here to help.

• Initial Complaint

  Date:04/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my formal request to address and resolve the unauthorized accounts that are currently listed on my credit report. These inaccurate entries have significantly impacted my FICO score, leading to a noticeable decline that has caused challenges in maintaining my financial standing. I am reaching out to your office with great urgency and respectfully requesting your assistance in rectifying this matter.DEFERIT ACCOUNT no.: **************** DATE OPEN: 09/01/2022 BALANCE: $227.00

  Business Response

  Date: 04/15/2025

  Hi *****,
  
  Thank you for following up regarding the account listed on your credit report. We understand how important this matter is to you and appreciate the opportunity to clarify.
  
  When you initially filed a complaint on February 7, 2025, we responded directly to the Yahoo email address you had on file at the time and provided a full set of documents on February 17, 2025. This included the account summary and copies of the bills paid on your behalf to verify the accuracy of the account.
  
  Since it appears that your current complaint was filed using an Outlook email address. It's possible you may not have received our original response.
  
  To ensure continuity and clarity, weve also emailed the latest update and verification documents to your Outlook email.
  
  If you need us to resend any information or if you have further questions, please dont hesitate to reply to our emailwere here to support you every step of the way!

• Initial Complaint

  Date:04/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with charter communication. I do not have a contract with Deferit they did not provide me with the original contract as I requested.

  Business Response

  Date: 04/16/2025

  Hi **********
  
  Thank you for sharing your concerns regarding the account reported to your credit file. We understand how sensitive credit reporting matters can be and appreciate the opportunity to provide clarification.
  
  We first heard from you on April 10, 2023, via an email sent from your ************************* email, which is not linked to your Deferit account. In your message, you mentioned issues making a payment and asked whether paying your balance with TrueAccord would reactivate your Deferit account. We replied on April 12, 2023, to confirm the correct account details and requested a response to proceedbut we have not received a reply since.
  
  We have conducted a thorough review of the matter outlined in your complaint, and we have sent you detailed response via email. This includes key findings from our assessment and relevant information regarding your inquiry. We also shared a direct link to the Terms and Conditions you accepted upon signup, which outline the payment responsibilities associated with your account. For your convenience, that link is: ******************************************* . We encourage you to review it at your earliest convenience.
  
  Should you require any further clarification or have additional questions, please do not hesitate to reply to our emailwe are here to ensure you have the information you need and are here support you every step of the way!

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to inform you that a fraudulent account has been opened in my name with Deferit. I am a victim of identity theft and did not authorize the opening of this account. Below are the details of the fraudulent account:Creditor Name: Deferit Opened Date: 4/4/2024 Account Number: ******************High Credit: $300.00 I kindly request that you close this account immediately and remove any negative information associated with it from my credit report. Furthermore, I would appreciate it if you could provide confirmation of the account's closure along with any relevant documentation regarding the fraudulent activity.Thank you for your prompt attention to this matter.

  Business Response

  Date: 04/15/2025

  Hi ******,
  
  Thank you for bringing this matter to our attention. We understand how stressful identity theft can be and are committed to supporting you with transparency and care.
  
  Weve reviewed the details of your complaint and sent a follow-up via email outlining the next steps and required documentation to move forward with your claim.
  
  Please take a moment to review our message. If you have any questions or need further assistance, feel free to reply to our emailwere here to help and will continue working with you to resolve this matter as quickly as possible.

• Initial Complaint

  Date:04/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attempting to update payment information and pay on my account for months. Card is only payment method allowed on their site. No card that I add will allow payment to be made. They continually tell me to check with my bank. There are no restrictions on my card with my bank. I cannot add other credit card because the site locks my account after multiple attempts. There is an entirely too lengthy process to unlock the account each time this happens. I want to add a cards info and pay what I owe.

  Business Response

  Date: 04/03/2025

  Hi ***,
  
  Thank you for bringing this matter to our attention. We understand how frustrating payment processing difficulties can be, and we appreciate the opportunity to assist you.
  
  After reviewing your concerns, weve taken steps to ensure your account remains in good standing. Weve also addressed the challenges you experienced with card verification and account access and provided guidance on successfully processing future payments. Additionally, we applied a courtesy adjustment to your account in light of the difficulties you encountered.
  
  Weve sent you a detailed email outlining the resolution, including which payment method has been successfully processed and recommendations for moving forward. Please review it at your convenience, and dont hesitate to reply to our email if you need any further assistancewere here to support you every step of the way!
  
  We truly appreciate your patience and understanding throughout this process and remain committed to ensuring a smooth experience for you moving forward.
  

• Initial Complaint

  Date:03/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing an invalid account reported by ***************************** Name]** on my credit report. This account is inaccurate, unverified, and violates the Fair Credit Reporting Act (FCRA). Since it does not meet the legal standards for reporting, I request its immediate removal. If the furnisher cannot provide proper validation, it must be deleted per federal law.

  Business Response

  Date: 04/02/2025

  Hi ********,
  
  Thank you for bringing your concerns to our attention. We recognize the importance of accurate credit reporting and remain committed to addressing any inquiries with diligence and transparency.
  
  We have conducted a thorough review of the matter outlined in your complaint, and we have provided a detailed response via email. This correspondence includes key findings from our assessment and relevant information regarding your inquiry. We encourage you to review it at your earliest convenience.
  
  Should you require any further clarification or have additional questions, please do not hesitate to reply to our emailwe are here to ensure you have the information you need and are here support you every step of the way!
  

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please do not trust this company. I submitted my electricity bill for them to pay 600 dollars by the 3rd of March I set up a payment plan and made my 1st installment payment of 320 dollars. Well me thinking it was taken care of my lights were cut off on the 4th. So I had borrow some money to get my lights turned back on. Tried contacting them for a refund but to no avail. ************..

  Business Response

  Date: 03/11/2025

  Hi ******,
  
  Thank you for bringing this matter to our attention; we appreciate the opportunity to get this sorted out for you.
  
  We pay the bill by means that are available with your ******. If the payment requires log-in of confidential and sensitive information, we will seek your approval before opting for a check payment. We've sent you an email with the successful payment details for your reference.
  
  Thank you for your patience and understanding. If you have any questions or need further assistance, please don't hesitate to reply to our emailwe're here to support you every step of the way and look forward to your soonest response!