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Business Profile

Delivery Service

Delivery.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

This profile includes complaints for Delivery.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Delivery.com has 2 locations, listed below.

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    Customer Complaints Summary

    • 26 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/13/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi,I placed an order (********) from ************* on 01/07/2025. The driver claims he dropped off the food and he sends me a pic of a random door with no door number or unit number .I called the restaurant three times and I spoke to the manager *** who agreed to issue refund .Later when I spoke to delivery.com and supervisor they did not want to give refund and said that *** doesnt want to provide refund .I provided delivery.com with both pics of my actual door and the pic sent by the driver which dont match and still delivery.com did not even attempt to reach out to restaurant and was rude and informed me they cant do anything and all they want is to defend the restaurant . Kindly look into both the pics and figure out if I am running a charity to take responsibility for the food that was not dropped oof at my door

    • Initial Complaint

      Date:01/02/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi,I placed an order :******** from the restaurant pariwaar *********** order was for 2 naan and one order of Punjabi butter chicken .This order was placed at 6:14pm est and at 6:26pm est I received a text confirming the restaurant is preparing my order and will be delivered within ***** mins So the 60 mins timeframe must be 7:26pm est . I waited till 7:30pm est and contacted the restaurant and I was informed that the delay is because delivery.com is delaying sending the driver .I waited till 7:45pm est and I contacted delivery.com and I received a call from the delivery driver at 7:54pm est and at 7:58pm est he dropped off the food at my door .Which was exactly 1hour 40 mins after I placed the order .The food was cold and not edible ( the naan was tough and was like a papad h where I can crack it into piece . And the ***** was super spicy and cold .)I contacted the restaurant and I was informed to leave the order and continue communicating with delivery.com .Unfortunately the delivery.com customer support could not get a nod from the restaurant for a full refund even after checking the pics of the condition of the food and the manager advised to issue 30% refund which I am not ok with .I am not running g a charity here bcoz the food was delivered 30 mins late and not in a condition where I can eat and I was constantly provided wrong info by the restaurant stating delivery.com is causing the delay in sending the driver .I have attached the pics of the food .Kindly check the pics and figure out if I am eligible for a refund or not .

    • Initial Complaint

      Date:08/20/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Aug ******* I placed an online order from Cracker Barrel with delivery.com as the expected deliverer. After paying for the order the site said I could pick it up on Aug 13 which is clearly in the past. I called the company and they said they would not be delivering the food or give a refund

    • Initial Complaint

      Date:11/13/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I order some food for delivery And the person who was suppose to deliver my food need did they cancel the order and took my money the was suppose to refund my card back but did not I called again today ask for my refund they said they was not returning it and would not let me speak to a manger

    • Initial Complaint

      Date:10/25/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with the company Deliver.com at 12:49pm. Order number ******** The driver who I had an issue with last time delivering very late was the same driver. My food was delivered at 2:05pm. I missed my lunch break, and my food was delivered cold and damaged. I contacted the customer service and spoke to a person who asked me to call back when I received my food. I did so as instructed and got a different representative. That person refused to transfer me to the other person I was speaking to then dismissed my complaint told me I would receive a call in 24 hrs and then hung up the phone. 72 hrs later I have not received any response from Delivery.com on my credit/refund. It should also be noted that this driver was rude and did not care he was so late, damaged my delivery and tried blaming it on the restaurant that the food was not ready. I work in a hospital and we are time constricted on our lunch breaks and for the second time using delivery.com with this driver I did not get my food in time.

      Customer Answer

      Date: 11/20/2023

      Better Business Bureau:

      At this time, I have not been contacted by Delivery.com regarding complaint ID ********.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:10/23/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered food online and delivery.com was one of the websites set up to deliver the food. An hour went by after I ordered and someone called from the company to ask if the order came I said no. After another hour I called the restaurant and they said they never recieved an order. I called delivery.com again and the number blocked me. My money was taken but I never recieved the order.

    • Initial Complaint

      Date:10/13/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order #: ******** i placed an order on delivery.com at 7:05am on 10/12/23 i used paypal to pay for it and also a $10 credit i had. therefore I am now due $17.25 refund to paypal and a $10 credit back to my delivery.com account... after 40 min. i called the vendor who seemed quite confused and told me he was very busy give it 10 min. he believed it was on the way... i waited and nothing i called back and someone else answered and said there was no order and to contact delivery.com I called delivery.com and explained and asked for a refund. I also followed ** in a message to them on their site. i heard nothing back and contacted them again at 11:40am and the person i spoke to contacted the vendor and they said the food was delivered!! to who???? not me!!!! they told me they cannot credit me back because that is what the vendor told them....!!!! this is stealing.... i suspect the vendor and delivery.com are stealing??? i demand my refund and the $10 credit back... they need to call me **********

    • Initial Complaint

      Date:09/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered food delivery from a local restaurant (*******) through delivery.com on 8/22/23 for a total of $86.86. Shortly after the order was placed, I received an email from delivery.com that my order #******** was canceled because the restaurant was closed for vacation until 05/09/2023. This was strange because the restaurant was nearby and we had seen it open. It was also strange that the email used a non-US date format and also had other typos in the email. I called their customer service and was told by a representative that they could not provide a refund but could give me delivery.com points equal to the full amount of my order. I was credited with ***** points, which is equivalent to $5 on their website. I contacted another representative through their online chat, who contradicted the first rep and said they COULD refund the full amount of my order. I asked for a confirmation email that the refund had been processed, and I have not received the confirmation email or the refund.

      Customer Answer

      Date: 10/03/2023

      Better Business Bureau:

      At this time, I have not been contacted by Delivery.com regarding complaint ID ********.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:08/30/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After using the Delivery.com service many times, and providing them with my personal and financial information to complete orders, my account was arbitrarily flagged as "fraud" with no further explanation. My account was closed and I have been given no reason as to why. They retain my information, yet have terminated my ability to use the service without cause.

    • Initial Complaint

      Date:06/20/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered from delivery.com on 5/15/23. My order didnt look right. It appeared that there was a ************** fries missing. I called *************************** argued with me. I was very unsatisfied & asked to return the order. They refused to take it back or refund me. They were very rude & misgendered me when I asked them not to use gender specific pronouns. They seemed to be intolerant of my gender identity. After about 30 minutes on the call. They then explained that my order was packed correctly & nothing was missing. They took no accountability that their website did not explain the manner in which the ************** fries would be packed. I said that I had a problem with that & wanted to discuss further. However they abruptly hung up on me. When I called back I was told my case would be escalated & someone would contact me within ***************************************** since. They didnt hold up their end of the bargain. Why did delivery.com be transparent with me about the placement of ************** fries & why did they misgender when I asked them not to?

      Customer Answer

      Date: 07/14/2023

      Better Business Bureau:

      At this time, I have not been contacted by Delivery.com regarding complaint ID ********.

      Sincerely,

      *****************

    Delivery.com is NOT a BBB Accredited Business.

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