Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never signed up for the service nor have I ever been to their website, my card was charged separately three times the same amount in one day. This company is fraudulent, they're thieving and I don't know how they got my information. I'm going to take them to court absolutely!

  Business Response

  Date: 08/29/2024

  We have not engaged in any fraud.  We do not see any purchases in our system for an account under ******************************************.  Nor do we sell any products for $120.  You may have the wrong company.  Please provide some evidence of the transactions you are referring to.  You can also contact our support team at ********************************* to resolve the matter appropriately.

• Initial Complaint

  Date:02/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company sold me a lifetime license to the ********************** Desktop application on 04/17/2017 but recently end the maintenance and support on the product and rendered the product useless for all of their customers by instituting a OS check in the software application. They did this as a way to force customers using newer computers to have to upgrade to their monthly SAAS product offering and void the lifetime licenses. It was a calculated move that has nothing to do with system architecture and everything to do with Mediamall being a scam organization trying to extort their existing lifetime customers for more money by making them have to use a monthly subscription based product instead of the product they paid for a lifetime subscription on. I'm sorry but that is the definition of a scammer and you can make all the false claims you want about the products end of life for support and maintenance but you purposefully made it so it would not work on Windows 11 rather than allowing your customers to decide for themselves whether it could work on their systems. It's one thing if my system hardware decides it does not want to work with the software application but quite another for the software developer to preemptively code the application to not work with new systems. Anyone reading this would be best to steer clear of doing business with this company.

  Business Response

  Date: 02/05/2024

  The "lifetime" license was for the life of the product, which is no longer being maintained/updated.

• Initial Complaint

  Date:12/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 24th of November I attempted to change my payment method due to a new card number. In error I hit the upgrade button which elevated my current subscription plan. I submitted a request to have the error fixed and received a notice saying they received my request and would get back to me in 72 hours. 72 hours passes and not a peep from the company. I submit another request my desire to return to my previous plan of 1T/$16.99. Stil no response other than the generated not saying, Yeah we got your note, will get back to you". It is getting close to my renewal time and I believe they are dragging out the response just to collect the higher rate from me. I've had this program for several years with no issue, but now I am really upset by the lack of attention my request has garnered.

  Business Response

  Date: 12/19/2023

  Customer support is working on this request and it will be handled within the next business day or two.

  Customer Answer

  Date: 12/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that the direction this resolution is moving toward is satisfactory to me and I hope the matter will be resolved soon.
  
  Sincerely,
  
  *******************
  
  
  
   
  
  

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company sold me a lifetime license a few years back. I haven't used it in some time. I tried to use it today to find that they upgraded the product to not support the current version of windows, rebranded the product, and now insist upon me paying AGAIN for a product I have in good faith paid for already. They changed the name and now claim it is a different product. I can no longer use the product I paid for, and that's not the deal. Add mine to the plethora of voices here that have been screwed over by these people.

  Business Response

  Date: 06/23/2023

  This is incorrect.  We stopped development and maintenance of the product the customer purchased. His license is still good to use the product. But we are not longer releasing updates for it. 

  Customer Answer

  Date: 06/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The product is unusable. I paid for a lifetime license that they are no longer honoring.  They did NOT stop updating the product. They simply updated the name and stripped away functionality so that it will not work anymore, forcing users to upgrade and pay more. The software is exactly the same as it was. Just refund my money and be done with it. They have basically stolen my money.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Customer Answer

  Date: 06/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  They are liars. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business Response

  Date: 06/28/2023

  We are sorry the customer feels this way.

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today went to use software I purchased a lifetime license for, and it doesn't work. Now upon review of the many complaints from various sources across the web I see they have discontinued the "software" in favor of a subscription model. I've seen their generic copy and paste answer about Windows 11, Edge, and misunderstanding the term "lifetime". Now with all their answers they don't seem to factor this is their fault with a poor "business" decision. They claim it's new software with an identical interface. Rebranding doesn't mean new software. Not only did they keep updating the version they also implemented an "upgrade" from one software to the other. If it was new software it should have just installed as a different program. It doesn't it overwrites the existing software as most updates do. They claim they couldn't grandfather lifetimers. We all know that's not true. I have other lifetime software, that has switched to a subscription model and no longer offer lifetime license, that grandfathered me in. I still received updates like I should. They actually honor a lifetime license even though they no longer offer it. Now I'm sure you can interpret "lifetime" many different ways. Most would say it's the lifetime of the customer or the lifetime of the business. ********************** chooses lifetime of the software. Which would make more sense if the software was different instead of a continuation under a different name. Now I'm sure I'll get their copy and paste response. I don't care about being grandfathered as they have proven they don't care about their customers. They couldn't even offer all existing customers the same compensation. Some were offered 3 months some were offered a year. They can just refund me. Now I'm sure we'll go back and forth to end with them doing nothing for me and letting this compliant close unresolved as they have for all the rest. They really should be ashamed of themselves. Next time don't be so blatant when s******* over your customers.

  Business Response

  Date: 04/10/2023

  Hello,

  You are correct.  A lifetime license is for the lifetime of the product.

  Regards,

  PlayOn Support

   

  Customer Answer

  Date: 04/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Way to make small businesses look bad. I already know and you already proven you don't care about your customer base. You didn't address my request for a refund. You didn't address your false advertisement. You didn't address your deceptive business practices. You didn't address your logical fallacies. I already know the chances of you doing the right thing are slim to none. I'm sure there's a reason you're not even accredited with the BBB. Can't even give the impression you care about resolving issues. Why don't you just be honest? You saw the industry moving to software as a service, and got greedy. Couldn't even bother to grandfather the customers who did support you. PlayOn Desktop and PlayOn Home is the equivalent of Windows 98 and Windows 98 SE.
  

  It's the same product with a slight name change. Hopefully this will keep others from making the mistake of doing business with you.

  Maybe you could give an actual response instead of blowing us off. But hey you already got mine and many others money right.
  

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 04/11/2023

  Your presumptions are simply incorrect. 

  Customer Answer

  Date: 04/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Your responses are factually inaccurate. Only in ******** I guess. You don't even support the "version" of your software you say we can still use. SAAS all the way right?
  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

• Initial Complaint

  Date:11/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like the many other complaints before me, I purchased the PlayOn Lifetime subscription to their Desktop software which is a service providing subscribers the ability to record streaming content. Now, PlayOn is discontinuing the software and is unwilling to take care of those who have purhased it in good faith. To make matters worse, while PlayOn claims their replacement software is not the same, it does provide users the exact same thing they have already paid for.PlayOn apprently wants too make up their own definition of what "Lifetime" means, claiming that other software companies routinely stop supporting their software as new generations come out. First, NONE OF THEM have claimed these to be Lifetime subscriptions. Second, most of these softwares still function as originally intended. As an example (and there are MANY more), I still use my **************** **** and ****, even though ********* is switching to a subscription based product. I own and still use these softwares on a couple of different computers and they still operate as intended. I bought them and I own them, FULLY. I get to decide when it's time to move on, IF I decide to move on.I'm seeking the following resolution:1) FULL Grandfathered use of the current sofware version or any future replacements that offer the service of recording streaming content, just as the did and do, today. As I have paid for.2) Full refund of my purchase price since they clearly are not offering what I have paid for.I would hope that anyone else who has this same complaint with PayOn ask for the same resolution. Nothing short of getting the service we paid for is acceptable. Their claim that it is not possible is patently FALSE. It's just some coding. It's COMPLETELY POSSIBLE but they are unwilling to honor their obligations. As a business man myself, if I make a mistake, I do not make my customers suffer. Instead, I own up to it and make things right.

  Business Response

  Date: 11/22/2022

  Hello,

  During the development cycle for Windows 11, we identified some big issues with PlayOn Desktop and how it functioned on the new OS. Eventually, while some users running the Win11 beta were reporting success, we were starting to see more and more problems coming exclusively from that platform that just were not happening on other Windows versions and realized that the software simply would not be reliable on Windows 11 at a level that was going to be acceptable and would not offer the user experience we hoped. This led to the the decision that PlayOn Desktop (the current PC based product) would be limited to Windows 10 only.As a result of this, PlayOn Home was created as an entirely new software. While the user interface remains identical to ********************** Desktop to minimize the learning curve from moving to a new product, there are major changes under the hood that allowed us to take the opportunity to be able to bring more parity between PlayOn Cloud and the desktop experience. PlayOn Home will provide a desktop solution for Windows 11 (and Windows 10 and 8.1 as well) users with many of the features that have, until now, been exclusive to PlayOn Cloud along with some cool new integrations with PlayOn Cloud. At launch, PlayOn Home includes some much requested channels that have been exclusive to ****************** Discovery Plus and Pluto. We'll also be adding new channels over the next couple of months. We're also going to be able to support captions in recordings in the same way we support captions in PlayOn Cloud recordings (captions are embedded in the recording and can be toggled on/off through your device).This also allows to leverage the PlayOn Cloud app wto be able to "see"/discover the PlayOn Home server under the Home tab in the app. This will be much like the old mobile app but with some enhancements. The Home tab in the PlayOn Cloud app will display the user's ********************** Home recordings on their PC, to allow for casting to a TV device...but also to copy the recording over the home network to the app. Customers are now able to easily take their home recordings with them in the PlayOn Cloud app.Keep in mind, the new PlayOn software unfortunately does not offer a lifetime subscription. All Lifetime Desktop license holders will get a minimum of 3 months free of the new PlayOn Home product. To claim your free months, once you download and install PlayOn Home onto your PC, go to My Account and click on the link to setup your PlayOn Home Plan. Your free months will be automatically frontloaded to the start of your subscription. Customers who purchased lifetime in the last year will get a year or more of free PlayOn Home. It's not an upgrade/turn in your license so you can always roll back to ********************** Desktop and continue to use the lifetime license if you are not impressed with ********************** Home. Not carrying the lifetime subscriptions forward to PlayOn Home was not an easy decision to make and we understand any frustration as such, but it was what we had to do.The latest PlayOn desktop installer can be found at this link - **************************************************************. If you have upgraded to PlayOn Home for Windows 11, we have added a link on the Account page. We will continue to host the installer for the legacy PlayOn Desktop product for those that want it.Unfortunately, PlayOn Desktop will not be receiving updates alongside PlayOn Home as we simply cannot dedicate the development resources to do so.We will do what we can, but as time passes, we do expect certain channels will, and as of the end of November 2021 they have, become less stable over time. We will continue to provide troubleshooting support for PlayOn Desktop and continue to assist with it as much as we can.

  Regards,

  PlayOn Support

• Initial Complaint

  Date:10/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two "Lifetime" licenses (to run on separate PC's). The seller is refusing to support them anymore. They offered a free month of their new subscription service to make up for not honoring their word.I have seen the seller respond that this was a misunderstanding and that they meant "lifetime of the product" (here is where they advertised that lifetime was "as long as you'd like" ************************************************************************** ), but not only did they decide not to continue the product into windows 11 (which is bad enough), but if you want to continue to use it on Windows 10, they will not support it. Until windows 10 ceases to be supported, this product has not exceeded it's lifetime (and that is buyers being generous), so if they don't support to end of support for Win 10 (at the very least), they have not lived up to their end of the bargain, regardless of what they reply.They will say it is too hard to make the product work on Windows 11, but, if you install one of the older versions (prior to the point where they added a blocker) on Windows 11, it works just as well as that version currently works on Windows 10.Those of us who bought "lifetime licenses" did so to support this company and their product, when they were just starting out. This is how they chose to repay us. They were dishonest when they sold "lifetime subscriptions". They will be dishonest when they respond to this complaint. I wish I had never supported them in the first place.

  Business Response

  Date: 10/13/2022

  During the development cycle for Windows 11, we identified some big issues with PlayOn Desktop and how it functioned on the new OS. Eventually, while some users running the Win11 beta were reporting success, we were starting to see more and more problems coming exclusively from that platform that just were not happening on other Windows versions and realized that the software simply would not be reliable on Windows 11 at a level that was going to be acceptable and would not offer the user experience we hoped. This led to the the decision that PlayOn Desktop (the current PC based product) would be limited to Windows 10 only.
  
  
  As a result of this, PlayOn Home was created as an entirely new software. While the user interface remains identical to ********************** Desktop to minimize the learning curve from moving to a new product, there are major changes under the hood that allowed us to take the opportunity to be able to bring more parity between PlayOn Cloud and the desktop experience. PlayOn Home will provide a desktop solution for Windows 11 (and Windows 10 and 8.1 as well) users with many of the features that have, until now, been exclusive to PlayOn Cloud along with some cool new integrations with PlayOn Cloud. At launch, PlayOn Home includes some much requested channels that have been exclusive to ****************** Discovery Plus and Pluto. We'll also be adding new channels over the next couple of months. We're also going to be able to support captions in recordings in the same way we support captions in PlayOn Cloud recordings (captions are embedded in the recording and can be toggled on/off through your device).
  
  
  This also allows to leverage the PlayOn Cloud app wto be able to "see"/discover the PlayOn Home server under the Home tab in the app. This will be much like the old mobile app but with some enhancements. The Home tab in the PlayOn Cloud app will display the user's ********************** Home recordings on their PC, to allow for casting to a TV device...but also to copy the recording over the home network to the app. Customers are now able to easily take their home recordings with them in the PlayOn Cloud app.
  
  
  Keep in mind, the new PlayOn software unfortunately does not offer a lifetime subscription. All Lifetime Desktop license holders will get a minimum of 3 months free of the new PlayOn Home product. To claim your free months, once you download and install PlayOn Home onto your PC, go to My Account and click on the link to setup your PlayOn Home Plan. Your free months will be automatically frontloaded to the start of your subscription.
  
  
  Customers who purchased lifetime in the last year will get a year or more of free PlayOn Home. It's not an upgrade/turn in your license so you can always roll back to ********************** Desktop and continue to use the lifetime license if you are not impressed with ********************** Home. Not carrying the lifetime subscriptions forward to PlayOn Home was not an easy decision to make and we understand any frustration as such, but it was what we had to do.
  
  
  The latest PlayOn desktop installer can be found at this link - *************************************************************** If you have upgraded to PlayOn Home for Windows 11, we have added a link on the Account page. We will continue to host the installer for the legacy PlayOn Desktop product for those that want it.
  
  
  Unfortunately, PlayOn Desktop will not be receiving updates alongside PlayOn Home as we simply cannot dedicate the development resources to do so.We will do what we can, but as time passes, we do expect certain channels will, and as of the end of November 2021 they have, become less stable over time. We will continue to provide troubleshooting support for PlayOn Desktop and continue to assist with it as much as we can.

  Customer Answer

  Date: 10/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I believe they lied about it being a new product. It is just a version upgrade. They even numbered it as version 5, rather than starting over at version 1 (which is industry standard practice for a new product). I believe that they only changed the name to avoid honoring their commitments and wring more money out of the people who helped them get off the ground, in the first place.

   

  They never addressed the fact that the original web page said it would continue to work for "as long as [the buyer] like[s].

   

  Many other companies have discovered a previous lifetime subscription was no longer cost effective. They honored the agreements they'd already made, stopped offering new lifetime subscriptions, continued to support the product that had already  been sold as a lifetime subscription and found other ways to make their profits than exploiting the people who made their very existence possible. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Customer Answer

  Date: 11/18/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   They have made no effort to fix the situation (or even admit that what they did was wrong).

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Business Response

  Date: 11/23/2022

  We are sorry you feel that way.

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company sold me a "lifetime license" to use their online product and now refuse to honor it or provide a refund. The have chosen as a company to stop supporting the product I purchased a license for and instead have migrated to a new platform that they are charging a monthly subscription for. As a "lifetime" member they will only offer me 3 months of free service on the new platform before I have to pay a monthly fee. I suggested to them that they should move my "lifetime license" to the new platform but they refused. I then asked them alternatively to refund the money I paid for the "lifetime" license and they also refused that. Instead, they gave me the excuse that my "lifetime license" was only for the lifetime of the original product (the one they chose unilaterally to stop supporting and therefore it no longer works), not MY lifetime. Seriously? They most certainly know that this is a ridiculous position to take.So basically, this company promised me a lifetime license to their product and will not honor it. They also will not refund my money. They are dishonest. My advice would be to avoid this company and not do business with them.

  Business Response

  Date: 09/28/2022

  Hi ***,
  
  Thanks for your call today. I am sorry that you feel cheated. It seems that there was a misunderstanding that PlayOn Desktop Lifetime license was for the lifetime of the Desktop product, not the lifetime of those who purchased it. Im not aware of any software licenses that are for the purchasers lifetime. Microsoft,Intuit (Quickbooks), and most other software companies sell licenses for the product and when the product is no longer supported, it is up to you to upgrade (or not). But again, I am sorry for the confusion that our lifetime wording created.
  
  You received the product for the remainder of its lifetime - which for you was 2016-2021.
  
  In this case, we stopped supporting PlayOn Desktop because it was simply too expensive, and Windows 11 would have required too much more to support. We had to end-of-life it. We were going to only support PlayOn Cloud moving forward but PlayOn Desktop customers asked if we would create a PC solution that was supportable. So we built PlayOn Home which is based on the PlayOn Cloud technology and channel support model and has a subscription payment model. We do not expect you to use PlayOn Home if you do not feel it is worth the value.And if you want to communicate that you feel cheated that you did not receive $50 of value for the 5+ years you had access to the supported software, that is your right.
  
  You should know that we are small company that was quite negatively impacted by the Pandemic. We had to decide how to best use our resources, and upgrading and continuing to invest in PlayOn Desktop did not make sense. Small software companies like PlayOn struggle to make their way and innovate in the current environment against much better-funded and larger companies with deep pockets.One option is to give up and shut our doors. Or we can keep moving forward and try to build software that makes peoples lives better. You can decide if supporting companies like ours is something that is important to you.
  
  Please let me know if you have any other questions or concerns.
  
  Best,
  The PlayOn Team

• Initial Complaint

  Date:09/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a "lifetime" membership and PlayOn ended their desktop product with little to no warning. They rebranded it to "playon home" (End of Life for desktop). They took our money and then just just ended the product to get more money from us. The Playon home product looks, feels and does the exact same thing... It just works with Windows 11. BTW, Windows 11 does not have a large adoption rate in the market so that reason is bogus. PlayOn didn't offer lifetime members any discounts (Except a free month if you signup for their monthly plan) proving this was just to raise revenue. Now their player on ROKU is gone. The ability to AdSkip is gone.There is NO reason that desktop could not have been updated for Windows 11. Companies do it all the time. They saw this as an opportunity to knock all their lifetime members off a non revenue generating platform and to convert them to paying monthly. Lifetime members could not have been brought into the home product They say it is different but it looks and feels exactly the same.. PlayOn took advantage of us with the lifetime membership and had NO intention of honoring any "Lifetime". They called the Lifetime the ****** of their product but just ended it.I feel like I was scammed. I feel like I was treated terrible by this company. You treated your customers badly and I hope you pay the price. I hope others read this and can see what a terrible business you are.

  Business Response

  Date: 09/16/2022

  PlayOn Desktop could not easily be made to work on Windows 11 because it uses a Chrome browsing engine and Windows 11 has an integrated Edge Browsing engine which can conflict.  We made the decision to stop supporting PlayOn Desktop in order to focus on making a new product which could work on Windows 11.  Since your license was for the lifetime of ********************** Desktop, it is not eligible for PlayOn Home.  However, you are eligible for 3 months of free PlayOn Home if you contact PlayOn Support.

• Initial Complaint

  Date:08/31/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  received email notice that payment to "PlayOn" had been posted this morning at 3:50 a.m. NEVER ordered it. Called their number ************ and got a recording to leave a message. To make matters worse the charge, through Paypal, was deducted from a checking account we don't use. Obviously I didn't know what the password was so I reset it to see what the heck was going on and to try and surmise who had done this. No luck.This is creepy.

  Business Response

  Date: 08/31/2022

  Hello,

  This customer has been on a recurring billing plan of our PlayOn ******* since 2014-*****, when an annual subscription was purchased.  The account has been billed every year since on ***** (all billing history is shown below).  The email used for purchase was *****************.  All ******* confirmation messages have been sent to that email address. There was account activity using the *******/account as recently as yesterday (2022-***** 15:26:51).  The account activity is coming from IP address **************

  The proper way to contact our support team is by emailing *********************************.  We do not offer phone support.
  

  Regards,
  

  The PlayOn Team
  

   

  2022-***** 06:30:05$24.99
  2021-***** 06:30:08$24.99
  2020-***** 07:15:31$24.99
  2019-***** 07:16:06$24.99
  2018-***** 07:16:01$24.99
  2017-***** 07:15:25$24.99
  2016-***** 07:15:30$24.99
  2015-***** 07:00:09$24.98
  2014-***** 01:54:38$24.98