Reviews

This profile includes reviews for Go Configure's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Go Configure

  55 W 39th St New York, NY 10018-3803

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  Go Configure

  3305 Airport Drive Pittsburg, KS 66762

Review Details

• Review fromGil P

  Date: 03/13/2023

  1 star
  This company is horrible, unreliable and unprofessional - how it manages to stay on business is just unbelievable... they should be shut down and fined for all the time they have wasted on customers. I bought a treadmill with Nautilus on Jan-23, 2023 which arrived broken, since then I tried more than 6 times to get an appointment to get it fixed, the last effort I was called 15 mins before the tech was to arrive to cancel it due to a family emergency and I had to wait another 2 weeks to get an appointment... what a bunch of garbage!!! I canceled my order with ******** and now still waiting for this freaking GoConfigure company to come an remove the broken treadmill out of my garage. PLEASE be smarter then I was, do not engage with Go Configure for any business and if Nautilus is an appealing brand for exercise equipment just be ready to have a nightmare since this is the only vendor they use to deliver/fix/assemble their equipment... AGAIN what a bunch of garbage! I will NEVER do any business with neither of these vendors!

• Review fromEthan K

  Date: 01/23/2023

  1 star
  If I could put 0 stars or negative, I would. I initially was supposed to have an install on a play set done on 12/9/22. They called me on 12/8/22 saying they needed to reschedule due to weather. I explained that there was no weather in my area for the next 3 days. They looked it up and agreed, but said they could not do anything. Then, it was scheduled for the 19th. The install crew showed up late on that day and didn't finish, saying they would come back the next morning. They proceeded to no call, no show for 2 days. Then, showed up on the 21st (The day customer service told me they would guarantee it being delivered by due to us hosting my daughter's birthday party there on that day). They showed up on the 21st, still didn't get it done, so I had to last minute spend hundreds of dollars on booking a venue for her party. Then, they assured me it would be done by Christmas. Another lie. The guy didn't come back until the 27th...didn't anchor it down properly or install one of the slides properly and it broke and one of my kids fell out of it. They apologized and came and fixed it the next day. I argued with them for almost a month to get a partial refund. They came up with giving me back $200 when I spent over $1,000 on the install, plus all of my time, calls, time missed from work, early Christmas present ruined and having to last minute move a birthday party location and pay to do so. ABSOLUTELY TERRIBLE SERVICE!!!!

• Review fromThomas D

  Date: 12/30/2022

  1 star
  Again another bad experience from this company I should have read all the bad reviews from this site before purchasing the swing set. Now they wont even call me back and let me know when someone is coming out to build my swing set. The first time was a no show no call from the tech

• Review fromElizabeth R.

  Date: 12/16/2022

  1 star
  I bought 3 **** from ********** and paid$199 for each to be assembled they use Go Configure. They wanted all 3 **** to be put together on the same day, but only the full arrived. A "professional joke"came and only my full size bed was there.He asked me for tools,took him 5hrs to put a full size bed together. I called to get the 2 queen **** assembled & let them know about the other tech who was worth about $30 and after them stating it was unacceptable and their reputation on the line, they would find me a different tech ASAP and would get a call back later that day. I waited 3days until I called them. They stated the same tech that took 5hrs for a full bed was going to be coming to put together 2 queen ******** **** on Fri between 4pm& 8pm. Seriously I'm not staying up all night to wait for this so called professional with no tools to put my **** together. I'm paying $199 and I deserve better service than Go Configure provides, they lie, they are rude and SHOULD NOT BE IN BUSINESS!!!!! If you order items that need to be assembled, check who does it before you pay. Needless to say I canceled their services and will be getting a full refund .

• Review fromSean F.

  Date: 08/29/2022

  1 star
  I bought a backyard play set for my daughter in March and called Go configure to install it for me. I understood the wait time for the first appointment because of the effects the pandemic had on the economy and workforce. My first appointment was in May the day was clear no rain or anything. I received a phone call 10 minutes before they were supposed to show up that they were canceling due to weather reasons but yet there was no sign of inclement weather. I proceeded to schedule two more appointments and was canceled again due to weather. It was finally installed at the end of July and the contractor told me that they had canceled my appointment and pushed it back because someone else was having the same issue I was with the delay of installation. I wasted 3 vacation days to make sure someone would be home for them to install the play set and waited four months on top of that. The manager had the nerve to only offer me $100 for my issue when I paid them $1,300 for the installation up front. I would never recommend their products or service to anyone for any reason. They are the absolute worst company to deal with and rude as ****!

• Review fromKerrianne M

  Date: 07/01/2022

  1 star
  On 4/18/22, I purchased a shed from **** Club as a housewarming gift for my daughter and son in law (SIL) and paid $360 to said wholesale club for Go Configure to deliver and install. The same day, my SIL called to schedule install and was told the shed wouldnt be delivered until a base/platform to accommodate said shed was at their house; he was given 30 day & told to call back when ready. He called 2 days later and was told it would be 4-6 weeks. May came and went, then June. Install was scheduled for Monday June 27 between 8&12 - at 11 am my daughter called and was told install was cancelled due to rain. Had she not called, she wouldnt have known and the new day/time was today, 6/30/22 between 9&1. Because their jobs didnt accommodate this, I took time out off from my job to be there as instructed. I called CS and spent about an hour talking to a CSR and coordinator who told me to call back after the job was finished and ask for the appeasement manager. After another 30 minutes I was told that person wasnt in and he would maybe be in tomorrow and if not then next week. I requested a manager, I was never connected but ******* called stated she was covering for that person who was on paternity leave. While speaking with the many employees, I heard, sorry, busy time, 4-6 weeks, 6-8 weeks and other excuses, and she was the only employee I could speak with. The fill in manager stated they would appease $75 for the inconvenience and she repeated the $25 for this & $25 for that several times. When I stated her offer was unacceptable she asked what did I expect when I called. I said, I didnt call expecting a dollar amount. She wanted to argue, I didnt and I asked for the corporate info, e.g., CEO, Owner, VP and address. She told me I could go look that up. Which I did, she stated that if I didnt accept the $75 she was closing the ticket. Walk away, dont go down the Go Configure rabbit hole!!

• Review fromErica S

  Date: 06/20/2022

  2 stars
  On 4/28 - I made purchase for a sauna and Go-Configure installation *************************** was delivered and I first called go-configure to schedule the assembly.Called on 5/16, 5/18, 5/19 and each time they told me they can't get ahold of my technician but put a note in the system for him to call me back.Each phone call had a ***** minute hold time and the technician never returned any of my phone calls.On 5/10 - After 5th call, Go-Configure was able to get ahold of my technician and schedule an appointment for Friday 5/27 from 7:30am to 11:00am.I received a call from Go-Configure at 10:45am 5/27 stating my technician was "sick" and that he would call me to reschedule.After 1 week and no call from the technician, I began calling Go-Configure again Monday 6/6, Tuesday 6/7 and Wednesday 6/8. On 6/8 the Go-configure rep was able to schedule the appointment for several weeks later - 6/17 from noon-4:00.At this point, scheduling required a total 8 phone calls and approximately 4 hours of on-hold time.By 4:00 6/17 the technician was a no call/no show Called go-configure and again they were unable to reach of my technician.I requested I be reassigned a new technician and was told "no" that was not an option but that they would try to figure out what happened and call me back. Never received a call back Saturday 6/18 I received an email from Go Configure that my technician had a family emergency and I'm being assigned a new technician (contrary to what I was told) and that they will reschedule. Knowing my history of working with Go-Configure I cannot expect someone to call me to reschedule. Refuse to call again!Called Wayfair today to request a refund.After 2 months, 8 phone calls, 2 stood up appointments, I am back to square one. Couldn't be more frustrated or disappointed.Worst of all my experience isn't unique. Their ******** page is filled with complaints from customers echoing my experience. Yet we are to trust them into our homes?!?! Shameful!!!

• Review fromDonna K

  Date: 06/07/2022

  1 star
  Purchased shed from ********** and paid $600 for installation. Delivered ****. First available install was 4-9. Installers arrived and unpacked shed, found 3 damaged pieces. Replacements arrived, I notified Goconfigure. As of **** no new appointment set, was told it was escalated to district coordinator to schedule asap. Talked to district coordinator on ****, said he would get back to me by end of the week. I called on 6-3 (he was a no call), was told he was on break and would call me back. Called back on 6-4, ***** was covering the weekend, was told Zach would definitely call me on Monday 6-6. Zach did call on 6-6, said he would have appointment time and date by 6-7. Called Zach on 6-7 (no call back again). Said he should have a date by end of the week, and install by end of the month. Transferred to manager, *******, who stated the same thing. Totally unacceptable. Should not be this hard to get a shed installed. Can't believe ********** uses such an unprofessional assembly company. Will never deal with Goconfigure again.

• Review fromKris R.

  Date: 05/27/2022

  1 star
  Purchased service on 8/4/21, for installation of Back Yard Discovery Sky *ort II for our 5 year old grandson. This was a gift to celebrate his 5 th birthday but as an honor to him for completing one year of treatment for Acute B cell Leukemia on 8/20/21. Needed play set for his yard since he was immune compromised and was not permitted to play on any public playgrounds. Initial installation was scheduled for 8/30/21. After many *************************** and many call to management of Go Configure, installation was partially and poorly completed Jan 21, 2022. Due to some missing parts, Go Configure was to reschedule to complete the installation. Swing set was not anchored & was unsafe to use. My daughter-in-law, who is asingle Mom of 2, had been trying through numerous call to get this rescheduled. We visit the family in AZ, 4/18-4/29 and still no return for installation. I called Go Configure on 4/26, 5/9 and 5/26/22 spoke with district managers ******* and *******. Advised would make priority to schedule. Spoke on 5/26 to mid manager **** and was advised that he would personally contact installation company & call me back by end of business day 7 pm/ct as to status of installation. Received no call back. In 10 weeks it will be a year of hassling with Go Configure. Swing set is unsafe and unable to use and not properly installed. I am now going to have to seek legal action as I discussed with **** on 5/26/22. Would not recommend this company. They deserve the * rating they have received from the Better Business Bureau.

• Review fromEliezer M

  Date: 05/08/2022

  1 star
  I bought a shed from ********** and paid a few hundred dollars extra for Go Configure to come and assemble the shed. It's been a few weeks of emails, calling (and waiting for someone to pick up), and absolutely nothing. Go Configure is a waste of time and money and **********'s lack of customer service is equally disappointing.