Reviews

This profile includes reviews for Go Configure's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Go Configure

  55 W 39th St New York, NY 10018-3803

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  Go Configure

  3305 Airport Drive Pittsburg, KS 66762

Review Details

• Review fromAnthony B

  Date: 05/13/2024

  1 star

  Anthony B

  Date: 05/13/2024

  Absolute joke of a company. Took months to not even finish my play set. The workers barely worked when they were over, they made multiple visits. The worker said he was going to take a piece home and cut it down and that never happened. I asked for a refund for all the inconvenience, and they offer me basically nothing back. I will never recommend this company to anyone. Take the time to put it together yourself, or call someone locally. If this company ever gets recommended from when you buy something,stay far away.

  Go Configure

  Date: 06/06/2024

  We offered to send a different team out to do the repairs that were needed. The customer refused and requested a refund. We have refunded this customer $362.50 as he requested back on 5/14/24

• Review fromSeth E

  Date: 04/22/2024

  1 star

  Seth E

  Date: 04/22/2024

  Ordered a playset through Backyard Discovery. They hired GoConfigure to install. Playset was delivered on 3/12. Someone was to call to schedule installation. No one did. After numerous tries, finally got hold of them and the soonest they had was April 9. Took off work to be there. Was notified 3 hours into the timeframe given they werent coming and they would call to reschedule. No one did. I called them and after numerous tries again, was told the soonest the could reschedule was April 23. And that there was no guarantee they wouldnt cancel again. We called Backyard Discovery and canceled our install and got our money back. Installed playset ourselves, since our kids were so disappointed it wasnt up when promised. No idea why anyone would hire these people. Terrible customer service. Would not recommend to anyone.

  Go Configure

  Date: 04/26/2024

  On 4/9 we were notified the Contractor that he was unable to do his orders for the day. ************************ Time Window for his order was between 7-11 AM CST. The Contractor notified us at 9 AM CST and we contacted the ********** immediately to notify and apologize for the contractor's last minute reschedule. When we contacted the contractor to give us a new date, he notified us that the earliest he would be able to go back would be 4/23. Five days later the ********** contacted us to notify us that they were going to cancel the order. We advised Backyard Discovery so the ********** could be refunded in full.

• Review fromElton M

  Date: 04/20/2024

  1 star

  Elton M

  Date: 04/20/2024

  I purchased a Pergola on 4/6/2024 and was told to contact Go Configure for assembly. I started the process by going online and paying for the assembly on 4/7/2024. I waited for someone to call/email me for an assembly date however this did not happen. I called Go Configure fourteen (14) times between 4/9 and 4/11/2024 and was told that this number is unable to be completed at this time please try again later. I also email a request for someone to contact me, NO REPLY. I called my credit card company and ask to dispute this charge to Go Configure on 4/11/2024. On 4/19/2024 at 8:42PM. I received a call from Go Configure with an appointment to erect my Pergola on 4/20/2024. I informed the gentleman that I no longer wanted their service and to cancel. He informed me that I would have to pay a cancellation charge. I had no way to cancel if I could never reach anyone at any of their phone numbers to Cancel!!!. Bad business, very bad business.

  Go Configure

  Date: 04/26/2024

  ************** placed his order with us through the ********** portal on April 7th at 6:33 PM. The phone number he submitted was not a working number so when we scheduled his order on 4/10 for assembly on 4/21, our only means to contact him was via email. We notified ************** to please contact us to confirm his assembly appointment but instead he called us on 4/19 at 9:45 AM to notify us that he put in a dispute on his credit card. We advised him that we were trying to reach him and his assembly was scheduled for 4/21, but ************** decided to stick with his dispute and cancel his order.

• Review fromTiffany N

  Date: 03/06/2024

  1 star
  I order a tool shed from *********** Go Configure were the recommended company (by ***'s Club) to assembly the shed. Prior to the purchase I called 3 different times to get a quote. Each time I called I was only quoted the assembly and were told to call once I have a delivery date. I now have a delivery date. I was told a mileage fee will be added due to the driver being more than 50 miles from my home. The driver fee is 300 dollars on top of the of 399 assembly fee. Had a mileage fee been mentioned when I called to get a quote I would have never ordered the Shed. The shed weighs 436 lbs, this is something I can't just pick up and return to the store. Very disappointed with the poor communication and lack of care and concern from the supervisor at Go Configure. ***'s needs to drop them and hire another company to assemble their products.

• Review fromSarah C

  Date: 02/24/2024

  1 star
  Absolute TRASH service. We had to reach out for any communication, only to be told the tech had 48 hours to get in touch with us. That turned into 72 hours. **** Club, as well as, Backyard Discovery should be ashamed to sell the set up services provided by GoConfigure. A week later, still no appointment set. We out service from them, with NO REMORSE on either side.Definitely a negative star, only gave one because it was required.

• Review fromAnthony A

  Date: 08/31/2023

  1 star
  I bought a swing set from **** club, called to get a quote on how much it would be. Called and got quoted $360, perfect hired. No problem with the scheduling and no problem with the technician. The technician was great, the assembly team asked for pictures of the sky fort that I purchased. I sent them the exact picture from the website we bought it at and pictures of the boxes. Technician finished it, 45 minutes later I get a call back from Go Configure to pay the difference because they put the wrong swing set in the system. First of all thats not my problem, I gave you the info correctly, not only over the phone but with a picture on text message. I had to pay an additional $430 after my swing set was completed. I wish I knew exactly how much it wouldve been because I wouldve found a cheaper way to do it. How ironic that it costs me more when the product is finished, I just got screwed of another $430. Total scam and they say the same thing over and over on the phone. Well its a sky fort or youre just paying the difference Again thats not my problem, I sent you the pictures of exactly what it was 2 weeks prior to the technician coming out

• Review fromDeanna M

  Date: 07/22/2023

  1 star
  I prepaid for my shed assembly. Go Configure scheduled my appointment for July 9, 2023 between 6am and 10am. No one came. I called to find out tje technician was coming at 2:30 pm. I called again after 2:30pm and I was told my order was cancelled and someone would call to reschedule. No one has called but me calling them. Each time they say we're trying to schedule. I called this morning and they said it would be escalated. I don't believe them. I just want my service that I have paid for.

• Review fromVincent J

  Date: 07/01/2023

  1 star
  I bought a Bowflex treadmill and paid $275 for the assembly which was to be completed by Go Configure. The treadmill was delivered on June 8. ******* promoted this service on their website and their emails to me set the expectation that I would be put on the schedule within five business days. Three weeks have since gone by and I have yet to hear from Go Configure. Bowflex assured me I've done everything necessary to be scheduled (I filled out the web forms correctly). I have called Go Configure about five times. They are always cordial and answer the phone quickly. Each call ended with the proposed solution that they would call the tech assigned to the case to try to get an update. Each time they called, the tech didn't answer, and so a voicemail was left. I was then told each time that I'd get a response within 24 hours. That has never happened. Finally, I was able to speak with a regional manager. He told me that he "cannot compel" any of his employees to take the job. Go Configure clearly has no internal mechanism to track the age of outstanding orders which, to me, suggests that they are incompetent. Additionally, no one over there seems motivated to make this situation right. I haven't requested a refund. I just want them to do the work. Employees at Bowflex and Go Configure speculated that my distance from the nearest techs (90 miles) and that the treadmill needs to be moved to the basement might be reasons why the techs aren't interested in scheduling me. This is all very frustrating because I've already paid Bowflex for this (who apparently pays Go Configure when the job is completed). Perhaps Bowflex is to blame for deceptive advertising, if my distance or location requirements are factors in this. I don't think the delay I've experienced is due to Go Configure simply being busy. It feels more like the result of bad management and internal disorganization. Don't order from Bowflex if you'll also require service from Go Configure!

• Review fromKurrie B

  Date: 05/09/2023

  1 star
  Very upset. Bought a swing set and paid for the assembly. Come to find out it's going to take OVER a month for them to come assemble it. And nowhere was that disclosed before paying for the assembly. And then they stated the service is non refundable once it's been paid for. What a scam! Not happy at all with them. I could have paid my neighbors to put it up for me without all the chaos. This is awful! And it's taking up my entire kitchen! If I would have known it was going to take over a month for them to come assemble it I wouldnt have paid the extra $270 for assembly. And the fact that I don't even want the services now and I can't get my money back is absolutely disgusting on their part. I didn't even want to give them a star but I had to in order to even write this. What a shameful scamming company !

• Review fromLynn M

  Date: 04/25/2023

  1 star
  Purchased an item from a club, who offered GoConfigure to install it for an extra $300+. It's been sitting in my backyard a month. Someone called and set up an appointment, but did not show up. When I called, I was told there were no notes for a scheduled appointment on that day. I gave them the tech's name. Which they said he was a tech, but no notes. I have called almost every day and am told the same thing, "Your order has been escalated, the district manager will call you by the end of the day with an appointment time. Here we are 4 days later and still no call. I called again today and told the operator I was told the same thing over and over but no one has called. I was told they didn't make the orders, just answered the phone.