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Business Profile

Computer Repair

G7 Computers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

This profile includes complaints for G7 Computers's headquarters and its corporate-owned locations. To view all corporate locations, see

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G7 Computers has 2 locations, listed below.

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    Customer Complaints Summary

    • 24 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/03/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted G7 about repairing a central control module (CCM) for my 2003 ****. They indicated this was something they felt that they could repair. I sent the part and a check in the amount of $525 for the repairs. G7 said at the time if it could not be repaired they would refund the amount. When my local **** dealer installed the CCM, they determined it still was not functioning. I immediately informed G7 via a text of the continuing problem. Please note that all communications with G7 is done via text. G7 responded back that there was probably a latent defect and they did not feel there was anything more that they could do. I was told a refund check was issued on November 20th and another on December 20th but nether checks have ever been received.

      Business Response

      Date: 01/06/2025

      We mailed you a check twice.  I do not understand how they did not get there.  Please confirm your address and I will overnight a check.  Thanks

      Customer Answer

      Date: 01/21/2025

      The $525 refund check from G7 was received today.

      Thanks for your assistance

    • Initial Complaint

      Date:12/09/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/30/24, G7 Computers confirmed Order No. ****** (#*********) in an email to ****************** stating a cost of $525.00, showing a payment method of ***** ********** ending in **** of $525.00 for the repair of *********** computer module for a 1999 ******** ******** VIN #*****************. The computer module was received back on 9/11/24 and installed that day. My husband emailed G7 at 1:10 PM on 10/11/24 that the installed module worked great for about a week and a half where we had added approximately 160 miles to the car. Some problems on the instrument panel began to recur as before. On 10/14/24 John at G7 said to try reinstalling the unit and clear the codes several times. We answered on 11/3/24 that we had made three attempts at clearing the DIM and none were successful in restoring it to normal, asking that G7 return the $525.00 paid when we first sent the module for repair. On 11/20/24 we emailed G7 that as of today we have not received a refund for this work order. On 11/20/24 John (G7) wrote “It is not going through. Is your card OK?” On 11/21/24 John wrote “Do you have *** ***?” We have attached documentation of the above.

      Business Response

      Date: 12/09/2024

      We tried to issue the refund but it is not going through to their card.  I asked how they would like to get the refund, but never heard back.  Should I mail you a check?

      Customer Answer

      Date: 12/09/2024

      We will accept a check for $525.00.  Please have the check issued as soon as possible and confirm that it has been sent.  Thanks.

      Business Response

      Date: 12/18/2024

      Check for $525 was mailed to you.

    • Initial Complaint

      Date:07/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      COMPUTOR WAS NOT REPAIRED DOING SAME PROBLEM COMPUTOR STILL QUITING AND WAS NEVER OPENED UP THEY SAID THEY REPROGRAMED ONLY AS SOON AS COMPUTOR GETS WARM QUITS PLUS NOW WE HAVE INSTRUMENT CLUSTER PROBLEMS WE DIDNT HAVE BEFORE.TRYING TO CONTACT G7 ON PHONE AND EMAIL NO RESPONSE

      Business Response

      Date: 07/29/2024

      Full refund was issued.

    • Initial Complaint

      Date:07/25/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In early May I sent a defective computer toG7 Computers. Gave them my **** card number and they billed me for $275.00 Advertised as no charge if unrepairable. Invoice #******dated 5/12/24 states computer unrepairable. G7 only communicates by texting. Was told they couldn’t credit my credit card but could send me a check. I agreed. After several attempts by texting no refund. I can send you a picture of the receipt if you’d like

      Business Response

      Date: 07/25/2024

      Refund was issued in full.  

    • Initial Complaint

      Date:07/10/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with G7 computers to have them fix my ECM for my Audi car. Order was placed on June 22, 2024. I sent them the part and it was sent back to me claiming to be fixed. Instead of it being fixed it has additional issues now causing me to replace the part ($3K). I contacted them immediately about the issue and they said the part must be bad and they agreed to issue refund on July 3d, 2024. It is now July 10th and the refund isn’t pending at my bank and G7 claims it must still be pending. I contacted them again on 7/10/24 asking about refund and they are now saying the issue must be my credit card because it won’t allow them to issue refund. I tried calling their phone but no one answers the phone. Based on other BBB reviews I think they are lieing

      Business Response

      Date: 07/11/2024

      The refund went through yesterday and we emailed you a copy of the refund receipt.

      Customer Answer

      Date: 07/16/2024

      Better Business Bureau:
      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
      I did not receive a refund until well after I complained. It wasn’t until the BBB got involved that a refund was issued. Which means when the business emailed me saying a refund would be issued that was a false statement. If I had not continued to communicate and get the BBB involved I would have been at a complete loss. Looking at all the BBB complaints the issues with this business are the same, people all have similar issues with items not getting fixed and refunds not getting issued until complaints are lodged. This business needs investigated. 
      Regards,
      ****** ******




    • Initial Complaint

      Date:07/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered an ecm repair from this company and was told that that would be unable to repair. Was told a refund would be processed never received money back to my card. Asked the contact John about the issue he said that a paper check has been sent through the mail. Waited a month and a half and still have not received the money back. This part was for a man in his 80s who uses his truck everyday and is on a fixed income this company should never be trusted. Every time I try to call and get in contact with g7 computers I get a text saying they are short staffed and can only communicate through text

      Business Response

      Date: 07/10/2024

      Refund has been issued in full.

    • Initial Complaint

      Date:06/07/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent computer from 2008 **** ****** s to be fixed. Received item back and car ran worse. Company said they would refund and no payment received. Now they say they have to refund to ****** but still no payment received.

      Business Response

      Date: 06/10/2024

      The refund was issued.

    • Initial Complaint

      Date:03/31/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      G7 Computers said if the PCM/ECM is not repairable they will refund the money I paid ($225) When they received the item, they didn't even open it they said co'z it was already repaired. But still they charged me $225 leaving me thesame problem I had. It was so disappointing. It was a hard earned money...

      Business Response

      Date: 04/01/2024

      Refund complete in full.  The unit was not faulty.

    • Initial Complaint

      Date:02/09/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contacted G7 computer repair service. About repairing a pcm for 2013 ******* *******. I told him that another repair service told me that p0880 code was non repairable. He said send it to them and if it couldnt be fixed they would refund the full amount. So I send it out after paying 225.00 they send it back saying it was a software issue and it was fixed. Well it has the same problem. Been trying to call no answer left message and email no response

      Business Response

      Date: 02/12/2024

      We issued a full refund.

      Customer Answer

      Date: 02/13/2024

      Better Business Bureau:
      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
      Regards,
      ****** *****




    • Initial Complaint

      Date:12/28/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business is advertised online as G7 computers and promises to fix and or repair car electronic computer module..(ecm). They also stated that if item was not fixed or repaired that would return item with my personal check. They returned item and was returned without any explanation of what if anything was found or resolved. In addition they damaged item ecm module and kept my personal check of $225. Please investigate this company as highly unethical business practices...please help and resolve.* ******* ******* **********************.. thank you

      Business Response

      Date: 12/29/2023

      The unit was repaired and send back to the customer.  We did not damage it, we fixed it.  If it is not working, you can send it back here at no charge or we can issue a full refund.

    G7 Computers is NOT a BBB Accredited Business.

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