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Business Profile

Security Cameras

Abstract Enterprises Security Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Cameras.

Complaints

This profile includes complaints for Abstract Enterprises Security Systems's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Abstract Enterprises Security Systems has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Abstract Enterprises Security Systems

      1282 Troy Ave Brooklyn, NY 11203-5730

    • Abstract Enterprises Security Systems

      1007 Utica Ave Brooklyn, NY 11203-4309

    • Abstract Enterprises Security Systems

      1485 Flatbush Avenue Brooklyn, NY 11210

    • Abstract Enterprises Security Systems

      1484 Flatbush Avenue Brooklyn, NY 11210

    • Abstract Enterprises Security Systems

      44 Court Street Suite 1217 Brooklyn, NY 11201

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/19/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 16, 2024 I made an appointment with abstract enterprise security systems between the times of 8-10 am. Unbeknownst to me the tech called before coming and did not ring my bell which what I was expecting. I reached out to the tech and he said he will not be coming. In dire need of this service I reached out and a new appointment was made, as I had questions about the product and how it could help me. The original tech named ******** was rude unprofessional and decided to cancel the new appointment decidedly made by the company. I was then treated poorly by the owner ****** who, stated that I was harrassing only for being in need and standing up for myself.

      Customer Answer

      Date: 12/14/2024

      Better Business Bureau:

      At this time, I have not been contacted by Abstract Enterprises Security Systems regarding complaint ID ********.

      Sincerely,

      ****** *****

    • Initial Complaint

      Date:03/01/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Abstract Enterprises has not given me a receipt for the service that was paid with a down payment of $550. Final payments was $650 in cash and no receipt to this day.

      Customer Answer

      Date: 03/27/2023

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Abstract Enterprises Security Systems has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      *************************

    • Initial Complaint

      Date:02/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are a thrift store located in Brooklyn, **. We signed a contract with Abstract Enterprises in spring of 2022 to install 16 security cameras in our store. Our contract included a NVR that could hold 2 months of recording time. After they installed the cameras, I asked if the recording time worked, and they said I would see it after some time had passed (as in, obviously, it wasn't going to show footage from before the cameras were installed, so I would have to wait two months to confirm that it worked). Because the work seemed finished, I paid them what was on our contract, which was $7,600. However, after about 3 weeks, I saw that it did not record past about 10 days or so. I reached out to them to ask them what happened and if they could fix it. To this day, it is still not fixed. I have texted and called them repeatedly, but usually get no response. If I call them enough times in a day (intentionally trying to bug them and get a response), they would say that they would come on this or that day, but then not show up (they've done this multiple times). They have accused me of micromanaging (when I called them twice in a day after not calling in a few weeks) and have since blocked my number so I cannot get a hold of them. I have months worth of texts to show their nonresponsive behavior. I want them to come and fix our NVR and give us the service we paid for in our contract.

      Customer Answer

      Date: 03/06/2023

      At this time, I have been contacted directly by Abstract Enterprises Security Systems regarding complaint ID ********, however my complaint has NOT been resolved because:

      [Your Answer Here]

       After filing the report, Abstract Enterprises promptly called to "resolve" the issue. They adjusted the appropriate settings, which was supposed to fix the issue. We have not touched any settings on the system since. As of last week, however, we can see that the system still only holds about 21 days of recording, rather than the two months stated in our contract. Therefore, the issue is not actually resolved. Additionally, we lost the audio recording which we had prior to them "resolving" the original issue. We have not communicated directly with Abstract about either of these issues since the last BBB report was filed.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      *******************

    • Initial Complaint

      Date:09/13/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      January 18, 2022 I had cameras install on my home. On August 24 I contacted the company that one camera was not working. To date they have not repaired this camera after several tries and phone calls. They are now refusing to make the repair and advised that they would refund the money for this camera - That has not been done to-date.

      Customer Answer

      Date: 09/23/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********************



       

    Abstract Enterprises Security Systems is NOT a BBB Accredited Business.

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