We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Internet Services

Astound Broadband powered by RCN

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Reviews

This profile includes reviews for Astound Broadband powered by RCN's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Astound Broadband powered by RCN has 17 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.13

    Average of 223 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Kiva S

      Date: 09/27/2024

      Kiva S

      Date: 09/27/2024

      DO NOT USE THIS COMPANY PERIOD. THERE IS A REASON THAT THEY HAVE A "F" rating with the BBB. They should not get any stars. This review should have zero stars for this company.

      Astound Broadband powered by RCN

      Date: 09/28/2024

      Hello, Kiva! Thank you for reaching out to Astound Broadband. We're disappointed to see that you aren't fully satisfied with your service. I'd be happy to review your account and determine the best way to resolve your concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. In your email, please include specific details regarding your concerns. Thank you for being a valued Astound customer! -******

    • Kelsi B

      Date: 09/27/2024

      Kelsi B

      Date: 09/27/2024

      After a significant increase in my monthly bill to $150 a month I decided to purchase my own modem/router to help reduce the cost of my monthly bill. I had called to notify them of my new modem/router and provided the *** number on the unit in order to set everything up and did so successfully without any significant issues. I had no issues with the internet for approximately a week and then after sending back their equipment via ***** my internet suddenly ceased working. After attempting troubleshooting on my end, I called RCN/Astound to see if there was an outage in the area and to try to get my internet back up and running. I was told that they did not have the *** number for my new modem (which seemed very odd given I had called previously to provide that info and had my internet up and running without any issues for the past week- why did that information suddenly disappear?). I again provided my *** number to try to resolve the issue and after several attempts of them saying everything was good on their end, restarting my modem, computer, trying multiple devices, etc. I was told that they would need to send out a technician to resolve the issue and that it would cost $80 to do so. If I didn't want to pay the $80, instead they could add on an additional service for $5 a month that would cover the cost any time a technician would need to come to my home. At this point, I told them that instead I would just switch internet providers because none of this makes sense for me financially. As soon as I threatened to change internet providers, the internet was suddenly able to be up and running without issues. The whole thing felt like a scam and very dishonest business practices to try to get me to spend additional money now that they will be losing the revenue on the monthly fees for the rental equipment.

      Astound Broadband powered by RCN

      Date: 09/28/2024

      Hello, Kelsi. Thank you for reaching out to Astound Broadband. It's of the highest importance to us that our customers have access to reliable service at an affordable rate, as well the best customer care. I understand your concern and would be glad to make sure that your connection is stabilized so you can continue service with us. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

    • Ranjeet P

      Date: 09/26/2024

      Ranjeet P

      Date: 09/26/2024

      I switched to Astound last year. At that time, they were running an offer wherein new customers would get one month's free ******************** and **** gift card. I was free month would be reflected in my bill and **** gift card will be delivered without any further action from me. I followed up couple of months afterwards when I didn't see anything. Again I was assured that this will be reflected in upcoming billing cycle and **** gift card will be sent separately. Today, I called them again to follow up and now I am being told that they can't do anything about it as billing disputes need to be resolved within 30 days (!!!). ..and they do not keep records of call notes from last year. They even tried to blame me for it as according them " you should have stayed on the top of it". Clearly no ethics and blatant bait and switch tactic.

      Astound Broadband powered by RCN

      Date: 09/27/2024

      Hello, *******! Thank you for reaching out to Astound Broadband. I would be glad to check on the status of your gift card and ensure that the free month was applied to your account. Please email me at ***************************************** with "Attn ****** BBB" in the subject of the message so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -Jackie 

    • Nicole O

      Date: 09/23/2024

      Nicole O

      Date: 09/23/2024

      My bill sneakily increased from $40.41 to $50.10 and now $67.68. When I asked why, the operator couldn't explain. I signed up last year for a two year plan that said my price wouldn't change. My wifi and equipment rental have both increased substantially. They're so sneaky. I would advise against signing up with them. She couldn't explain to me why this happened and said, "regardless, this is as low as it's getting." You're telling me since signing up a year ago my bill has increased almost $30 - almost doubled - for wifi?!?!?!? Now I'm on hold to speak to someone else... 33 minutes and 22 seconds in. This is ridiculous. Absolute robbery.

      Astound Broadband powered by RCN

      Date: 10/01/2024

      Hello, ******! Thank you for reaching out to Astound Broadband. We strive to provide the best experience for our customers, and that includes offering competitively priced service. Let's review your account together! Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

    • Adam V

      Date: 09/18/2024

      Adam V

      Date: 09/18/2024

      We've been having ongoing issues with our internet service entirely dropping at least four times a day for periods of ten minutes or more since Aug 1. That's doesn't seem like much time out of a day, but it interrupts crucial work meetings, causes loss of design work on website updates, ruins the best parts of streaming movies, and destroys progress in multi-player games----over and over and over again. Work says I need to "do something about how often I drop out of meetings". I now use my mobile hotspot if I want reliability.The only thing that's maybe more infuriating is the consistent helpless response we've gotten from Astound each time we call for support. This same exact issue happened a year and a half ago and was ongoing for OVER THREE MONTHS before it was repaired properly! Instead of believing me and looking at the big picture, each time I call support I start from the beginning where the tech asks me to first reset my modem---and then comes the canned responses from the **** that have no actual problem-solving steps to follow. They sometimes tell me that "there is a reported problem in the area which will be fixed by 5pm" and we have to wait until then to call back. It's just to get us off the phone. Over ten technicians have come to the house (interrupting our work day). Each leave saying they fixed the problem only to find out hours later its not fixed. We've had our equipment (router and modem) completely replaced twice. The only thing that fixed the problem last time was a line technician working somewhere upstream from our house but apparently one customer isn't worth the hassle of doing the proper repairs again.The latest update is noticing our bill actually just INCREASED by $40 a month on Sep 1, despite all of my calls to tech support and the inconvenience dealing with this issue. They honestly DO NOT CARE. How does this business survive? Oh right, people are stuck with them---Astound is the service I am stuck with because I'm a renter.

      Astound Broadband powered by RCN

      Date: 09/24/2024

      Hello, ****! Thank you for reaching out to Astound Broadband. We know our customers depend on having a fast, reliable connection for an affordable monthly rate. Let's take a closer look at your account together. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being part of the Astound service family! -******

    • Burt K

      Date: 09/17/2024

      Burt K

      Date: 09/17/2024

      They raised the monthly bill from $267 to $380 now that is gouging. They do not even care if you leave astound. They treat you like they want you to heave. They need to be investigated by the government

      Astound Broadband powered by RCN

      Date: 09/24/2024

      Hello, ****. Thank you for reaching out to Astound Broadband. We're certainly don't want to lose you as a customer and are here to assist you with your billing concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can help with making sure you're getting the best possible value. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

    • Ta E

      Date: 09/12/2024

      Ta E

      Date: 09/12/2024

      Astound (RCN) does not prorate the final months bill. The Company is asking me to make a full payment of the month for 3 days of service. This is not fair and I will never use RCN again.

      Astound Broadband powered by RCN

      Date: 09/13/2024

      Hello, Ta Er. Thank you for reaching out to Astound Broadband. When an account that has ******************** service only is cancelled anytime within the billing period, internet service remains available until the current billing period ends. This policy went into affect in April 2024, and customers were notified prior to the change via mail/email. If you would like to review your account, please email me at ***************************************** with "Attn ****** BBB" in the subject , and I will be happy to do so. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with the Astound service family. -******

    • Christine M

      Date: 09/10/2024

      Christine M

      Date: 09/10/2024

      We had RCN for internet and TV for nine years. RCNs customer service was abysmal, and I cant believe we waited so long to switch to another provider. After nine years with the same TV remote, it finally stopped working reliably. I had to call three times to request a replacement they kept giving me the run-around and telling me I had to fill out a form that they would send me (but never did). I finally received a remote and then they charged me $15 even though they initially said they would waive that fee when I pointed out that I had been a customer for nine years.Last month they increased our bill by $100. I called to ask if they had any promotions they could apply and they said no. I chatted a few days later to check again, but they said their costs had increased and there was nothing they could do. So we switched to another provider. So far, so good. When I called to disconnect RCN after our new service was activated, they told me they cant disconnect my account for ten days and that I would be charged until the account was disconnected. This is, of course, unreasonable, so I did a quick calculation of what I expected to owe based on the actual disconnect date and paid that amount. Today I received a final bill from RCN showing a lower amount due for the final bill, so apparently they did not wind up charging for the ten days as they said they would. I chatted and requested a refund of my overpayment, but they said they cant issue a refund unless the amount is over $100. Who ever heard of a company that wont refund an overpayment? This company is horrible!To anyone who is considering using RCN as their provider please keep in mind that they absolutely do not make customer service a priority.

      Astound Broadband powered by RCN

      Date: 09/11/2024

      Hello, *********. Thank you for reaching out to Astound Broadband. Thank you for reaching out to Astound Broadband. I'm sorry to hear that you decided to disconnect! I would have loved the opportunity to review your account with you with obtaining a new remote as well as making sure you were receiving the best possible value. We definitely issue refunds at the time of disconnection, as long as the credit amount is more than one dollar. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with the Astound service family. -******

      Astound Broadband powered by RCN

      Date: 09/11/2024

      Hello, *********. Thank you for reaching out to Astound Broadband. Thank you for reaching out to Astound Broadband. I'm sorry to hear that you decided to disconnect! I would have loved the opportunity to review your account with you with obtaining a new remote as well as making sure you were receiving the best possible value. We definitely issue refunds at the time of disconnection, as long as the credit amount is more than one dollar. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with the Astound service family. -******

      Astound Broadband powered by RCN

      Date: 09/11/2024

      Hello, *********. Thank you for reaching out to Astound Broadband. Thank you for reaching out to Astound Broadband. I'm sorry to hear that you decided to disconnect! I would have loved the opportunity to review your account with you with obtaining a new remote as well as making sure you were receiving the best possible value. We definitely issue refunds at the time of disconnection, as long as the credit amount is more than one dollar. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with the Astound service family. -******

    • Simone T

      Date: 09/10/2024

      Simone T

      Date: 09/10/2024

      I contacted this company today as my monthly bill suddenly went up by $10 for no apparent reason, just to learn that they sent an advise in the last page of previous month bill alerting that price would increase. I expressed my disappointment, thanked the operator politely, and ended the chat. 5 minutes later my internet connection went down. What a COINCIDENCE. Do yourself a favor and stay away from this company.

      Astound Broadband powered by RCN

      Date: 09/11/2024

      Hello, and thank you for sharing your recent experience with Astound Broadband. Our priorities are to ensure that our customers have competitively-priced, stable service at all times. We would be glad to review your account with you! Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

    • Donald B

      Date: 09/09/2024

      Donald B

      Date: 09/09/2024

      I talked to Astound Broadband Corporate September 20th 2023 about all the problems I have had for 8 months with our cable 39 service calls 9 different techs. I talked to a lady from corporate name ***** *********, told her what was going on she had another lady call me named ***** She read all the notes and ask me what can we do to make you happy. So we worked out a deal where I would only pay $155.13 per month for 2 years. I agreed to that. The last 3 months I have received a bill for $ ****** per month.When I call the help line they tell me there is nothing they can do . The help line people tells me they can't get ahold of corporate, but they have in the past. They have broken a verbal contract. I want them to hold up to the agreement we had made

      Astound Broadband powered by RCN

      Date: 09/10/2024

      Hello, ******. Thank you for sharing your recent experience with Astound Broadband. I understand you have some billing concerns regarding your monthly rate, and I would be happy to review your account with you. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

    Astound Broadband powered by RCN is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.