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Customer Review Ratings
Average of 24 Customer Reviews
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Review fromJanaki G
Date: 04/24/2025
5 starsMonster Tree Service of Omaha truly made our vision a reality. We were searching for a team of experts who not only understood trees but would treat them with the specialized care they deserve. It was important to us that both the management and the crew were certified arborists—and Monster delivered on both counts! The team that came out was not only certified but also incredibly professional, knowledgeable, and personable. They went above and beyond what was expected. When I saw our large River Birch after the pruning was complete, I was overwhelmed—it looked absolutely breathtaking. In addition, the pricing was very reasonable. What we received was worth far more than the cost. We’ve already asked to have the same three crew members return for our next project, and it feels wonderful to be building an ongoing relationship with a company we trust.Review fromPaul M
Date: 04/11/2025
5 starsThe crew was ontime and did exactly what I needed them to do according to the original estimate. I would use them again.Review fromVicki B
Date: 04/10/2025
5 starsA fantastic job was done on pruning my two very large Maple trees. All of the debris was cleaned up in a timely manner. I would highly recommend them for the great service I was given!!!Review fromAndrew S
Date: 01/17/2025
5 starsThey gave an estimate. I accepted, and they showed up on time. With a little back and forth of what I needed, the job was done. A row of bushes trimmed down. Nice work!Review fromGregory and Lezlie P
Date: 10/26/2024
5 starsGregory and Lezlie P
Date: 10/26/2024
Monster Tree Service was recommended by our arborist, who has taken care of our trees for 20+ years. They were knowledgeable about our tree, gave good advice, and were on time for the scheduled tree trimming appointment. The tree was trimmed well, and they provided excellent yard cleanup. They were very controlled in bringing down branches and nothing was damaged in either our yard or the neighbor's yard. Pricing was very fair compared to other services. We are impressed and will call them again!
Monster Tree Service of Omaha
Date: 11/15/2024
Thank you for your kind words, and thanks to Bernie at Jensen Gardens for his recommendation to us. We strive to make sure we're a 'trusted advisor' on the sales arborist side and that our crews work diligently to provide cautious and safe tree work with excellent cleanup.Review fromTricia W
Date: 09/02/2024
1 starTricia W
Date: 09/02/2024
They took advantage of my elderly grandparents and over charged them by three times the amount they should have.Monster Tree Service of Omaha
Date: 09/03/2024
Ms W****** has left 1-star reviews on BBB and Google (including 2 posts to Google), and has posted to NextDoor as well. Please find copy-pasted below my response on Google: Response #2 … We stand by our previous response outlining our process and how we approach proposals and complete tree work. It’s unfortunate the term “takin [sic] advantage of” is used, and again, we’re not clear Ms W****** expertise in assessing our pricing of emergency work to safety rig then remove wood and weight off a house. We assessed the tree the morning of 8/1 after the evening storm 7/31 and had the work completed 8/1/24. I received calls from Mrs Muldoon 8/30, then I also spoke Mr Muldoon 8/30, and while it may appear to Ms W****** 4+ weeks after the work was completed that something was amiss, the proposal was considered with Mr Muldoon and my sales arborist the morning after the storm, we received a notice to proceed from Mr Muldoon, we completed the work, and we were promptly paid August 6 (for which we’re appreciative). Response #1 … We have never worked with Tricia W******, we're not aware who her "elderly grandparents" could be, and I'm not clear her expertise in determining whether a scope of work of which she isn't aware is accurately or inaccurately priced (“three times the amount they should have”(?)). Our process is fairly straightforward: 1. A potential client calls and asks for assistance with their tree(s); 2. We visit the property, meet with the owner(s), assess the situation, discuss expectations and priorities, and provide a proposal which outlines the scope of work and the price for the work; 3. The client can Accept or Reject our proposal; 4. If our proposal is Accepted to Active, we schedule the work, complete the work, and send an invoice; 5. Payment is tendered and we ask how we did. As can be seen with the vast majority of reviews, we do very good work across a broad range of tree issues, and we strive to be a trusted advisor on the pre-sales side and a cautious and safe crew on the implementation side. We’re asking Google to remove Ms W****** review, but in the meantime we felt a response was prudent.Review fromMary R
Date: 07/19/2024
5 starsLloyd lead the crew. They worked hard to remove a large, dead tree that had fallen in our rather steep backyard. We were impressed with their care of our yard and lawn. They trimmed our Red Bud tree that was hanging on the roof & over the driveway. He paid attention to maintaining the shape and beauty of the tree. They left our driveway swept & clean. We will use Monster Tree service again! Mary RReview fromBrandy G
Date: 06/23/2024
5 starsJeremy and Team are amazing! He was the on my one who would tackle the tree on my house. He assembled a team, with a crane, on a Sunday to get the tree removed so my roof could be taped to prevent more inside damage. He was professional, transparent and communicated the whole time. He even took the time to send me pictures, from start to finish, since I was out of town while they did their work. Jeremy and team took great care to make sure the crane didn’t damage any cement. I’ll never use anyone else!Review fromEric v
Date: 06/07/2024
5 starsDid the work on time and on budget The work was well doneReview fromSusan C
Date: 06/07/2024
5 starsDid an excellent job in a moderate amount of time including thorough cleanup.
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