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Business Profile

Custom Home Builder

ISW Custom

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Home Builder.

Reviews

This profile includes reviews for ISW Custom's headquarters and its corporate-owned locations. To view all corporate locations, see

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ISW Custom has 2 locations, listed below.

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    • ISW Custom

      733 HILL ST, STE B Lincoln, NE 68502

    • ISW Custom

      Roca, NE 68430

    Customer Review Ratings

    1

    Average of 2 Customer Reviews

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    Review Details

    • Chad S

      Date: 02/24/2025

      ISW Custom Builders & the owner Brian P******** were massive disappointments to work with. We hired ISW to complete a home addition to add a "sport court" / home gym, and they consistently let us down. I'm a SBO and have worked with hundreds of contractors nationwide for the past 3 decades. I've seen the worst of the worst, and also know how to ID a quality contractor. I don't expect perfection, there will always be hiccups, but it's about how you respond to issues - and Brian is the worst I've ever worked with in terms of overpromising, not following through, hiring bad subs, negligence on critical areas, and being a pathological liar with a fake smile. We wanted our project to work very badly to establish a long term relationship as our regular builders - my company designs home & commercial gyms. Because of that, I gave Brian many chances to make things right, and had constant patience for their issues along the way. There was huge potential for them to build all of our future projects and they lost that chance. Negligence on the roofwork caused major flooding on all 3 levels, the final grading channeled water towards the addition leading to more flooding in the gym & basement. Not to mention the dozens of corners they cut to save a few bucks, such as using short pieces of siding instead of consistent lengths and a splicer in the middle - we now have head seams in about 15 spots on a major exterior wall. We're still missing vent covers. Using people who had never painted to attempt a 2,000 sq ft project with 20 ft ceilings. Botching our flooring install - b/c they had no experience with carpet. Failing at a poured countertop 3 times. The addition failed inspection 3 times. Every single ISW staff member (other than Brian), has quit the company since our project in 2023-24. 7 different people. Find the term "**** show" in the dictionary and ISW is the definition.

    • Tammy M

      Date: 11/17/2024

      We hired this company based on reviews given and the fact the company is from a small town. Sadly our disappointment has been overwhelming. We were promised our addition (16x23) would be completed in 6 months. We are now on 10 months and still waiting. We signed the contract on Feb 3, 2024 work started almost immediately but so did the draws of money. The work came to a halt after we were 60,000 in. Months went by with no results. We have lots of pictures and videos, including 2 rain storms where water is literally streaming through our electrical panel and other parts of our home because the roofers didn’t cover the roof properly with tarps! Our roof is still not completed properly and our concerns have not been resolved! The broken promises are insane as well as the excuses. This business advertises as family owned and operated yet there is only 1 person and from what we have seen no employee stays! All work is sub contracted out which creates a whole new level of stress when no one takes responsibility for poor performance. We noticed that the contractor never placed a sign in our yard and now we know why! Please if you are considering this company due your homework and dig deep into reviews. We don’t want anyone else to go through what we have been going through! We do not recommend this company to anyone.

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