Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted caring.com to find assisted living and skilled nursing facilities for my brother. . Caring.com sent an initial listing of communities but were unresponsive to further phone calls and emails. Their 800 number has a constant busy signal like its out of order. My brothers power of attorney/guardian contacted a local health care referral agency to help find a facility for him and was told they couldnt help because I had contacted Caring.com first. Caring.com gets paid for their referrals and their agreements with these facilities disallow anyone else to get paid for helping you.What a scam.

  

  Business Response

  Date: 01/27/2025

  Hi *****, Thank you for sharing your feedback. We also received a message from you via the contact page on our website.

  We are a legitimate senior care website and referral service. Were sorry to hear about your experience, including the lack of response to your calls and emails. I tested the number listed on our homepage, **************, and it appears to be working as expected. We have removed you from calls and emails from Caring.com.

  We provide public-facing information about how we make money on our website: ***********************************************************. This information is also outlined in our website Terms of Use: *********************************************** and Privacy Policy: *************************************************.

• Initial Complaint

  Date:11/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted caring.com several months ago as I was looking for senior placement for my mother. I was not aware they would give my information to every facility in her area. I was getting constant phone calls, texts and e-mails. It was overwhelming. I told them I was no longer interested in their service and to stop contacting me and to advise all if the facilities they gave my info to also to stop contacting me. The calls, texts and e-mails continued. Numerous times as they contacted me I told them to PLEASE STOP. it finally died down and now I just received another call from Caring.com. This is totally unacceptable! I just want these people to leave me alone. They don't care about seniors, they only care about the money they make when they place a senior in a facility.

  

  Business Response

  Date: 11/11/2024

  Thank you for sharing your feedback, which we've escalated to senior management of our referral services team. We'll also ensure that communications from Caring via email, phone and text will cease again. Please avoid submitting a new inquiry or calling the referral line (that can re-open service to you from our Family Advisors or referral services team). If you continue to receive any unwanted messages from us, please contact ******************************** for further follow up. Thank you! 

  Customer Answer

  Date: 11/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me as long as they cease contacting me. 
  
  Thank you. 
  

  Customer Answer

  Date: 11/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me as long as they cease contacting me. 
  
  Thank you. 
  

• Initial Complaint

  Date:11/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want them to quit calling me it is Sunday at 749 pm The day I was looking for senior apts I sis not realiW as soon as I hung iono would get back to back phone calls and aggravation because they xall ar all times od day I hang up I am.ajxk of it. Leave me alone I do not want t you guys calling me again it's getting tiring and upsetting leave me the h*** alone and take me off your listso nor xall again.n. Ridiculous if someone doesn't answer for the 20th time don't you think maybe possibly they're not wanting to answer the phone because you call so much ***** ****** take me off your list now quit t. I am no longer interested in ur service your too pushy 4 ro 5 times a Day is a little excessive if I'm not answering by the 4th or fifth time of the day don't you think that's a hint?.

  

  Business Response

  Date: 11/04/2024

  Thank you for sharing your feedback. We've updated your inquiry/request for senior living information, to remove our team's follow up to help you. This includes putting you on the Do Not Call list. If you change your mind and decide you would like free referral to senior living or senior care, please do not hesitate to call us at your convenience: **************. We also have email support: ******************************************************. 

• Initial Complaint

  Date:10/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a contract with Caring.com and have been trying to cancel our contract since October 15 with caring.com with no response. I finally got someone on the phone woh said that the department I was looking for only works by email. I've emailed them over and over again with no response. I am looking for help in get my contract canceled. Than k you

  

  Business Response

  Date: 10/31/2024

  Thank you *****, for your feedback. I'm escalating this concern to our senior management, and will follow up about the allegation that you were told we offer customer service by email only. Our Partner ******* team has its phone number published publicly on our partner website, and I just tested that the line is working as expected: **************************************** (see upper right near Portal login link). I also see in our records that a cancellation is documented and follow up is underway. A leader in Partner Success will follow up soon to further support your community off-boarding. Best, ****** @ Caring

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to find an assisted living for my husband and I didn't know it would generate tons of calls, texts,and emails. Caring.com sent all my information out to every community near me and gave false info. He is still harassing me and I have sent him 3 emails telling him to stop and I'm using another service. He emailed me again today and at this point I consider it harassment. He needs to stop contacting me. I have been under extreme emotional and mental pressure and he is not helping and in fact aggravating my mental well being. His name is ***********************.

  

  Business Response

  Date: 08/16/2024

  Thank you for making our leadership aware of this concern. We're following up immediately, and have removed you from further calls and emails from Caring.com (we honor opt-out requests and will address any failure to do so from any prior requests you made to the Family Advisor). If you need any further assistance, or would like to elaborate on what specifically was false information shared in the referral, please reach out to ******************************** so that our management can further address and resolve this concern (including coach or re-train the Family Advisor for future help to other seniors). Thank you! 

  Customer Answer

  Date: 08/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:07/25/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attempting for months to cancel my subcription with caring.com. I have attempted via phone calls, emails, fax, continuosly with no response other than the customer service reps promsing they will escalate the issue. No one ever responds. I have requested that if I am under a contract I will ***** pay any early termination fees or any fees involved for canceling the service. I still get no response or help. They continue to attempt to collect after I have requested from my bank for them to be blocked. I am afraid they will attempt to send me to collections or something. When I am trying for them to communicate with me to settle this. They always say someone will be reaching out or my rep for the area will be reaching out, but no one ever responds. I want this settled.

  

  Business Response

  Date: 08/02/2024

  We value our partnerships and were disappointed to hear of these concerns. We followed up, spoke to the care home owner, and the cancellation was processed. Please contact ************************************* if you need any further assistance. Thank you! 

  Customer Answer

  Date: 08/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  

  I would like to retract my complaint about caring.com.

  They have made the effort to communicate with me and I appreciate them trying to.

  Thank you. 

  
  

• Initial Complaint

  Date:06/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our company, By Your ****************** decided to post our company on Caring.com in July, 2023. We updated our branding in October, 2023 and I sent our representative at Caring.com our new branding 4 separate times over three months; including sending it to the general contact. Our branding was never updated. This year I have requested to cancel our subscription four times with no response as well and I'm now receiving notices that they will be charging my 2k in a couple week for our yearly subscription. This company only cares about sales and has zero care for servicing customers. I've done everything I need to do to stop our services and they will not do so.

  

  Business Response

  Date: 06/17/2024

  We're disappointed to hear of this situation, and have shared your feedback with senior management. This is not the quality partner support we strive to provide, and we'll be addressing the opportunities for improvement. We've cancelled the renewal (that was set to renew on July 24th), and notified our billing department of the cancellation. Our Partner Success director has also reached out to apologize for the errors you experienced and speak with you by phone or video conference to discuss any other concerns or issues outstanding. Thank you for your partnership, and for the work you do supporting seniors and their families with hospice care. 

• Initial Complaint

  Date:01/04/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company came up during a web search. My spouse is a Parkinsons disease patient. As a possible alternative to home care I indicated I would just like to get an idea of what Assisted Living facilities had to offer and set up a visit to 3 local businesses. I made it clear I was not ready to do any more than that. A person named ****** then gave my information to every facility in Weld and Larimer counties and told them I was ready to pick one and commit. He also posted somewhere that I had a job doing care and wanted applicants. All of this was obviously not my intention at all. Since I have received dozens of unwanted calls.

  

  Business Response

  Date: 01/12/2023

  Thank you, for sharing this feedback.

  We revisited the call recording from the referral discussion with Mr. *** regarding finding care for his spouse. We also revisited the referral email sent by the Family Advisor (******) to a selected group of senior living communities best-matched to Mr. ** and his spouse's situation, based on information he shared and information he requested in the referral call. We did not include every facility in Weld and Larimer counties, and the referral email to the communities matched the placement timing Mr. ** shared during the call.

  We did not post anywhere nor include in the referral email to assisted living communities that Mr. ** had a job for care and was seeking applicants (caregiver job postings and connecting job seekers to consumers or companies is not a service we currently offer). There is another website that has a similar name as ours that helps freelance caregivers find jobs, and consumers can post in-home caregiver jobs on that website (but that is not our website or a service we offer, nor do we post job opportunities or other information on that other website). 

  Per his request: we have removed Mr. ** from any additional phone or email communication with Caring.com, and wish him and his spouse well in finding the best care option(s) for her. 

  Should Mr. * need any further assistance or have any additional questions for us, our team can be reached at: [email protected]. 

  Customer Answer

  Date: 01/12/2023

   
  I am rejecting this response because:
  There are multiple misstatements of fact in the response. For example, how would a job posting appear if the company did not submit it? I received several responses to the supposed posting. Also, I was contacted by many more businesses than were discussed during the call, and they all assumed I was ready to sign up. The man who I spoke with did these things and apparently has lied to his company bosses about it.

  

  Business Response

  Date: 01/12/2023

  Caring.com did not create an online job posting for Mr. **** care needs. This is not in our service offering; we're focused on connecting seniors and their families to best-matched senior living communities and senior care agencies (not to individual caregivers), and our service does not include or involve online job postings for consumers' care needs. We believe there is either confusion with another site similarly named (that does have such a service), or some other reason that Mr. ** received such inquiries. We request that the BBB dismiss this complaint as a factually inaccurate or unsubstantiated allegation against our business (outside the scope of what we offer/how we conduct business). 

  Regarding the referral we did make for Mr. *** We have a recording of the referral call, and documentation of the specific communities that were included in the referral for Mr. ** as well as the referral email sent those communities on Mr. **** behalf and with his consent. The volume of senior living communities in the two counties Mr. ** included in his complaint is greater than the volume of communities in the specific referral we made for him; it is thus factually inaccurate to say we sent his information to every assisted living community in two counties. 

  We can appreciate Mr. **** concerns, and removed him from further contact from us. However, the documented evidence we have (not based on Family Advisor recall but instead on written and phone-recorded referral records) does not match the allegations being made in this complaint against our business.