Reviews

Review Details

• Review fromWindi W.

  Date: 10/11/2022

  1 star

  Windi W.

  Date: 10/11/2022

  LIGHTCAST.COM AND CROSS MEDIA CORPORATION pitched and sold me a bogus sponsorship that they had a Lightcast.com Limited Sponsorships Available. They had approved me for the amount of $18,757.00 awarded for TV-*************** Sponsorship and to be redeemed along with the Lightcast.com Service Package.I have been trying to cancel the LIGHTCAST subscription since my 30-minute introductory call. I have not activated that service nor signed in nor used their platform. I dont know how many times I had to stress to them I have to cancel that subscription because it isnt the right service and their sales rep ******************* up-sold me in a package that is above and beyond like I am a ******* platform. I did not logged in to upload any content what-so-ever to activate content to be serviced nor have I attended any of their training courses nor zoom meetings, but one introductory call that they said was worth $100 and they redeemed the voucher. I never started using Lightcast, because the location where I was going shoot my show was backlogged due to COVID-19 constraints. Unfortunately due to OMICRON COVID-19, I was not going into television production. My project for television budgeting has been put on hold until further notice. I wasnt getting any assistance in canceling this service, they kept charging my card every month and forcing me to stay in their subscription service that isnt the right service for my business and it is an app service for businesses that have content already produced and ready to be uploaded to use their apps. I dont have any content of that magnitude to use their service, but they kept charging my card and bullying me to stay in a subscription that I have no service to use from LIGHTCAST. I have not activated any business nor uploaded any content on their platform. Now they have filed small claims against me saying I owe them $9,389.00 for goods and services sold and delivered. Which are false and fraudulent.BULLIES, BE VERY CAREFUL!

  Lightcast.com

  Date: 10/13/2022

  We are so sorry to hear this. We completely understand your position. We are just curious as to why you had consultation calls, had your questions answered, went through free consultations regarding media distribution and ***, requested a contract and then signed a contract all on your own. Our impression was that you needed and wanted all of our services for your media business or else you would not have signed a contract with us. Not being ready for the ** App Sponsorship we offered is not what you told our media consultants during consultations, before signing a contract and also does not align with your communications after having signed the contract. For 4 months you communicated via calls and emails with our customer support team and your account manager regarding app development, setup of services, and further customization requests such as Player Customizations which we sponsored on top of the $20,000 ** App and Podcast Sponsorship. Here are a few examples of records from conversations during the months you had used the services: 
  
  Sept. 10th 2021: TC - Account Training finished. Asked several questions about what names to use for her platform apps and her PodCasting channels. Has PodCasting already and wanted to know about using her existing channels. I emailed ************* to have them contact her.
  
  Sept. 13th 2021: ***************** called in with questions about her package. Cleared it up. Happy again.
  
  Sep. 29th 2021: Spoke with ***** today in regards to getting information submitted for apps and podcasts. Says she has been busy but will get everything submitted soon. Will continue to follow up.
  
  Nov. 18th 2021: ***************** called and asked to hold her payment. Father is sick right now. What her plan is, take the holiday off, pull her elements together. Asked me to defer December for her.
  
  Nov. 24th 2021: Created and sent client the 1 month deferral agreement.
  
  There are many other verbal and written conversations between our support team and you about your account and your Apps and Podcasts you received from us. 
  
  We understand that buyer's remorse is real, and we can understand that you went through changes in your business. We all do. But why try to force us to allow you out of a contract? We never bullied you in any way, but you tried to insist that we void the contract you had signed. We are a self-managed ************* We cannot monitor what each user does when using our software platform, and how much they upload or publish. Reading that you never uploaded anything, or ever signed in, we feel for your situation and would still be willing to find an amicable solution if only you would be willing to respond to our outreach attempts. We just dont like the unmerited insisting and blaming for what appears to be a change in your business. We cannot be held responsible for your decisions and actions. We need to hold up our contracts as well and in order to provide you the services you ordered and signed a contract for, we need to order services from our vendors and suppliers, such as CDN contracts, server hosting and data centers. We are under long-term contracts on behalf of you as well, and we fulfill every single one of our contracts, as we do take business contracts seriously. We have never violated a single contract, nor ever tried to get out of contracts we signed. We fulfill them all, even if our business changes, or we go through hardships. However, you believe that you have the right to just change your mind after months of having signed a contract and having had all services at your disposal. 
  
  Please note that we also deferred the collection process by over 2 months, exhausting every amicable possibility for a resolution as you refused to respond to payment reminders or to even partially catch up on payments. Eventually, we have no choice but to turn it over to collections or else we would go broke, but not before we have tried absolutely everything to avoid it. We spent a disproportionally high amount on customer support, AR, **************************, and internal payment assistance on customers who fail to pay invoices repeatedly such as a monthly deferral of invoices, which you received.  
  
  We would still be willing to find an amicable solution if you would be willing to speak with us.