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Business Profile

Software Testing

Diversified Technologies LLP

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Software Testing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, my name is ****** and I am not sure who to reach out to, so I'll start here.I'm a first time mom with a 1-year-old. I have been doing HHA work for a few years now. I am trying to get my CNA license so I signed up on the new website TMU MA. I got a date to do my test, did my written test with no problems. Try to take my skills test and was told to show up for my test at 10:30am l got there at 10:28 and was told I was late i was told "i was supposed to be there 20 mintues early" because I was late, I would have to go back and reschedule to take the skills again for an additional $70. I didn't think that was Fair, I tried to reach out to someone from their team. No one answered. They said their mailbox was full so I reached out to my bank. I have them withdraw my $70 back, because I felt like that was an error on their end and never telling me that I was supposed to be there 20 minutes early. I'm sorry to make this a long email. But I'm just not sure what to do. My account is now on hold and I cannot finish to get my CNA license so I can start working again.

    Business Response

    Date: 02/05/2024

    The attached photos are photos of our published policy in the candidate handbook - Here is the candidate handbook - *********************************************************************************************************************;

     

    This is available to ****** in her in her *** record and when she scheduled for her exam her confirmation letter informs her to read her candidate handbook which is linked to her on her confirmation letter as well. 

    Business Response

    Date: 02/05/2024

    Candidate has disputed her $70 fee with her credit card - She will not be able to test again until she pays us the $70 plus the dispute fee we were charged ($35) and then she would have to pay the $70 again to test (at this point, we will only accept her money via money order). She can also try and cancel the dispute with her credit card company and then she would just need $70 for her next test. 

  • Initial Complaint

    Date:12/18/2022

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/21/22 I took a proctored skills test where I was tested on administering a bedpan and recording urine output. After emptying the urine into the measuring graduate, I wrote the fluid-out on the given slip for my task. When I received my results I was surprised to see that I had failed for not recording urine output. Assuming there was some kind of mix up I called D&S technologies and asked to consult with my test **************************. The program manager, ************, stated I would need to pay 25$ to dispute it and I would receive the money back had it gone in my favor. A week later he sent me an email with his findings which contained only information as to why I would have failed had I not recorded my information properly. Frustrated again, I asked to speak to the supervisor, *****************. She asked me to email her my situation and that she would review it. After a week she emailed me saying that unfortunately, they couldnt confirm that I had written down my urine output so I would need to pay 125$ to schedule another test. I asked her what her review process was and she told me that she spoke with the testing team, ***** and reviewed notes. I begrudgingly rescheduled. When I arrived at my testing site on 12/16/22 I was surprised to find ***** there yet again. Upon reading me the skills I needed to perform including assisting with the bed pan she handed me the slip to record the urine output to sign and said dont worry, we wont lose it this time. Shocked at her admission, I told her I didnt understand and she stated she had vouched for me but that her opinion obviously didnt matter. I called ************ after I left and he confirmed that ***** did in fact state that I had recorded urine output. However, it didnt matter because they didnt have a copy so it would stand as failed and I would have to pay again.

    Business Response

    Date: 12/22/2022

    The candidate should have been granted a free reschedule. A check will be sent to the address in the complaint.  

    Customer Answer

    Date: 12/26/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********. I think a refund is appropriate and I would also like the 25$ dispute cost returned if that was ever deducted. **** nor *** never told me wether or not that would occur. They also never made aware of the fact that my ******* admitted I did record my output properly but my slip was lost. It was very uncomfortable to have to subject myself to yet another test with her. An apology would have been appreciated. 

     I would also like to ask that my original test outcome show as pass with accordance to the ******** testament. Per the supervisors account of the review assessment, she consults with the testing team for which she was told that I did in fact complete the skill accurately. 


    Sincerely,

    ******************************

    Customer Answer

    Date: 01/03/2023

     
    Complaint: 18605426

    I am rejecting this response because:

     

    Thank you. I didnt realize the case would be closed. I agreed that a refund for a second test was appropriate. However I had to  dispute for which I was told I was told I would be charged 25$ if found not in my favor. Diversified technologies never stated their actual findings (being what I stated was correct) or wether or not they would actually charge me for disputing. Also the test ******* confirmed I accurately recorded my measurements and the test still shows as a fail instead of a pass. Thank you.



    Sincerely,

    ******************************

Diversified Technologies LLP is NOT a BBB Accredited Business.

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