Complaints

This profile includes complaints for American Waterworks's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  American Waterworks

  1307 Valleyhigh Dr NW Rochester, MN 55901-0213

  
• 

  American Waterworks

  4119 14th Ave N Fargo, ND 58102-2800

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The inspection failed with the city. The city informed AmericanWaterworks of this. AmericanWaterworks never contacted me about getting this fixed.I was contacted by the city inspector today inquiring if the work to pass the inspection had been completed. I had no idea that the inspection failed.I called American Waterworks only to be put on hold and transferred around. No one has got back to me about this.

  

  Business Response

  Date: 05/01/2024

  Hello, we initially were under the impression that we had passed all necessary checkpoints for the project to be inspected and closed. However, we were not made aware of our initial failing of the inspection, resulting in miscommunication with the city and the customer. We apologize for this oversight, and are working closely with the City of ********** and their permitting team to get this resolved as soon as possible for the homeowner. 

  Customer Answer

  Date: 05/02/2024

   I am rejecting this response because: 

  The issue has not been addressed.  I am still waiting to hear from the company as to when the repairs will be completed. 
  
  

  
  

  

  Business Response

  Date: 05/02/2024

  Our Production Coordinator, *****, has reached out to the customer, explained the situation, and scheduled a date and time to go back out to the property to complete the inspection. We will be back out at the customers house on Thursday, May 9th around 9:30am. 

• Initial Complaint

  Date:12/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Work Date: 10/2/23 ******** was professional, coordinated, and polite.They are a credit to American Waterworks.I wanted 2 squares injected (humus soil had shrunk due to drought, and left space underneath 2 squares under the new front sidewalk) and a block by my side deck lifted and stabilized. The salesman added 4 adjacent blocks in my very new driveway that abutted the sinking block and told me it was necessary. Well, they're level, slope properly and about 3 years old, but if that's what it will take to correct the bad block, OK, you're supposed to know what you are doing. I paid the $262.70 down. I have searched my office. I do NOT have a copy of that P.O.******** did the front squares, then looked at the trouble square and tried to lift it. The lever just went down into the soil and the block would not budge.Dom the ******* decided they couldn't fix that one.The Change Order states "No price adjustment due to it being a minimum bid." WHAT MINIMUM BID?? This is news.I got some class 5 fill and removed my temporary protective fill. Surprise: there's nothing between the bad square and my foundation but my temporary fill. The salesperson had never even pulled the plastic sheet away and looked. Yes, I was with him the entire time he was at my house. When I called him said replied he'd have someone take a look. I put my temporary fill back in place, and it never moved, so no one came and looked. Your charge for filling under two NOT SINKING squares -- stabilizing 35 square feet of slab concrete was billed at $1313.52. I believe you owe me a refund. I was misled by someone who was writing the bottom line, not assessing the work properly.I believe you owe me a refund.

  

  Business Response

  Date: 12/18/2023

  My apologies for the late response - We have been attempting to contact the customer directly to discuss a refund, but as of today have not heard back. Can the customer please reach out to us for a resolution. Thank you.