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Business Profile

Window Installation

Jack's Wholesale Windows & Design

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Installation.

Complaints

This profile includes complaints for Jack's Wholesale Windows & Design's headquarters and its corporate-owned locations. To view all corporate locations, see

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Jack's Wholesale Windows & Design has 2 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought windows from Jacks with a lifetime warranty for all workmanship, including installation, I have tried to call them numerous times and no one answers the phones or responds to e-mails, have no idea if they went out of business and did not notify customers. Have no other way to contact them about warranty work needed

    • Initial Complaint

      Date:11/07/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted them 3 times to get my glass replaced and a screen. No answer. I have sent an email twice no answer. I am looking at getting an attorney involved.

    • Initial Complaint

      Date:09/07/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We bought the whole house new windows They told us at that time the windows had a lifetime warranty The windows are turning white in between the glass Now they are telling us we have to pay to repair them They manufacture our bankruptcy But they didnt tell us that at the time purchase I also have problems close them

    • Initial Complaint

      Date:06/06/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Windows ordered July 2020. Two installed. The other two nothing but issues. Installers out 5 times. Every time an installer came out, the windows were incorrectly measured then three different installers didnt show up with the correct equipment to install the windows and the last guy showed up with broken windows. After at least 50+ phone calls, I still cant get the last 2 windows installed. In January 2022 and February, ***** left a message stating the windows are in and she needs to schedule an install date. Ive continued to call and was told my message to call me is on Sadies desk. Now, no one answers the phone. I call ******* number and the ******** number. I received an email April 26th, stating they are taking the manufacture to court for not shipping orders. They should be an update in a week. No update and this is ***** Well, this court issue does not apply to me because supposedly my windows have been in since January 2022. I have never been so frustrated with a company. Im selling this home and one installer broke out a window then had to board it up cause it didnt fit! How can I sell a home with a boarded window!!! How does this company stay in business??? Theyre absolutely horrible. Nothing but lies and irresponsibility!!! They contract out installersthey need to get someone out to install the windows that actually knows what theyre doing or give me a refund!!!! Im about to contact my attorney! A class action suit against this company may need to take place! What is Jacks Wholesale Windows doing with all the money that their customers have paid them? They have our money and according to the complaints Ive read, many of us have no windows!

    • Initial Complaint

      Date:05/19/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had Jacks wholesale windows replace my windows last August. One of the windows upon install did not have a screen. I had 14 windows replaced. I keep trying to contact someone, but the girl keeps saying someone will call me. No one ever calls me back. All I want is for Jacks to get me the screen for the window it was missing from. I've been trying to get this resolved for months to no avail. Can you please help.

    • Initial Complaint

      Date:05/16/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/11/22 we had a representative from ****** Wholesale Windows come to our home to evaluate one of our Jacks windows. He said we would have a replacement window within three months...took our check for three hundred dollars and left. We've heard nothing from ****** nor can we get hold of anyone who can help.

    • Initial Complaint

      Date:05/04/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed a contract on 5-5-2021 for windows to be installed. Was told should be 6 months since they were ordered in June, 2021. It has now been over 11 months and have not heard from the company and no one answers phone. Not sure they are in business any longer. I have a deposit with them of $3,167 and would like a refund if never going to get windows. I will wait for a response and if none is received will start filing a small claim against the company.

    Jack's Wholesale Windows & Design is NOT a BBB Accredited Business.

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