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Business Profile

Custom Home Builder

Legacy Building Group

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/23/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed contract with Legacy Building Group January 6, 2022. Contract value $108,471.09; Contract Scope: add 10 ft addition onto main floor bedroom; 6 ft addition to bathroom; 10 ft new mudroom; 24X24 garage. Provided initial payment of $27,117 on January 13, 2022 and 2nd payment of $27,117 on March 25, 2022. Shortly after 2nd payment a variance issue arose with the home addition portion of the project. I agreed with ***************************, CEO of Legacy Building Group to divide the project into two phases. 1. Build garage as a stand-alone building; we could get a permit right away and work the variance issue after the garage was completed. 2. Work the variance issue and complete the project. On March 24, I designated Legacy Building group as my Agent for obtaining permits. During the month of May multiple scheduled start dates were missed by Legacy for a variety of reasons. On June 3, prep-grading was started. On July 7, I wrote ****** advising that no one had been at our home to work on the project since June23. We had a large hole in our backyard and a pile of broken concrete in our driveway. ****** never actually replied to this letter. July 12, I went to Legacy offices only to learn that ****** was in some kind of mental rehab in ******** and that a building permit had never been approved for the project. I was able to resolve the permit issues myself. Footings were poured over a week ago and no one from Legacy now returns phone calls or e-mails. The person who was at Legacy on 7/12 was ***************** who said he was helping ****** manage the business now. He has since resigned. That same day I offered to take a $51,000 settlement from Legacy and close the project. Instead, they said they could get the garage completed. As of today, 8/22 all communication paths seem to be closed. We have a disaster in our yard and are out $54,000 with very few options. I hope you can help us.

Legacy Building Group is NOT a BBB Accredited Business.

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