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Business Profile

Internet Providers

AC Networks

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for AC Networks's headquarters and its corporate-owned locations. To view all corporate locations, see

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AC Networks has 2 locations, listed below.

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    • AC Networks

      257 Harlow St Suite 204 Bangor, ME 04401

    • AC Networks

      PO Box 657 Bangor, ME 04402-0657

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/23/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 10, 2024 the internet that this company provided went down and never came back up. After being patient waiting for the fix and hearing nothing back from texts and phone calls we sent over an email along with text stating we are ending our services on April 18th. By the end of April we finally were able to reach **** that stated there is no plans on fixing the towers for the internet so they will no longer be providing in this area. At this time he acknowledged he did owe us a refund for the month of May we paid ahead and also for the time in April with an agreed amount of $228 and some change. We waited a month and still no refund. Recalled in June and then the attitude started of if you can't be patient then I do not know what to tell you. We waited for payment again for almost another month and about a week ago I emailed over stating still no refund and it was expected immediately. They have had months to send this payment and they have not.

      Customer Answer

      Date: 08/03/2024

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:04/22/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have internet service provided through AC Networks in *****. March was a rough month. Service went down. We had extended time down because our Modem is on their unit and we are hardwired. Sent messages for a week and husband had to go up on hill and reset the modem himself before we finally got a response. Then on 3/25/2024 the internet went down again and almost a month later we are still down. We paid for a month in March and only got one week worth and now we have been down since last month. Calls, texts and job ticket requests have gone unanswered. No response. We have requested to cancel, stopped payment on the account so it's not automatically withdrawn and still no response. We would like the payment refunded for 4.5.2024 withdrawal and half of last months payment for not having internet. We were forced to find another internet provider.

    • Initial Complaint

      Date:04/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company provides internet to rural communities in ***********. My entire town, has been without services for over a week now. And, has had no internet service for 3 out of the last 4 weeks. The company has gone into hiding. No one can reach them by phone, text, voicemail or email. (There is a community ************** for residents of this small town, and the group is filled with different people updating. Not a single person has been able to reach a representative from the company.) This is a vital service for the area. Because internet is the only means to which the community can call emergency services due to a lack of cell service. The company auto-billed and charged my account regardless of the neglect to restore services, or communicate when it might be back up. This community is mostly elderly, and disabled veterans, internet is crucial to this community to ensure their safety. And this company outright abandoned us, while continuing to take our money.

      Business Response

      Date: 04/10/2024

      We have spoken with ******** and have resolved the complaint. Customer was provided a refund.

    • Initial Complaint

      Date:04/02/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      AC Networks is an internet provider and they stopped providing internet services on 3.25.2024 without any explanation to their customers. Then they emailed me a bill and are charging me for another month of services. They are not answering their phones.

      Business Response

      Date: 04/10/2024

      We have spoken with ***** and have resolved this complaint.

      Customer Answer

      Date: 04/11/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *******************

    AC Networks is NOT a BBB Accredited Business.

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