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Business Profile

Asphalt

New Look Paving Sealcoating and Landscaping

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/22/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired New Look Paving Sealcoating and Landscaping to pave our driveway. We paid the owner *** a deposit of $5866.66, on September 4, 2024 in the form of a check. My fathers (who is my neighbor) also gave *** a deposit of $1000 on September 7, 2024, to pave his driveway on the same day as ours. Work was to begin October 22, 2024, but we never heard from the company. We called and emailed the company several times with no responses. Upon further research, this company has changed its name many times due to negative reviews and complaints filed against them. They scam people by taking deposits and not showing up to do the work, or they show up and do a bad job or do not complete the job. They have also offered to pay people off to remove their negative reviews.

    Business Response

    Date: 10/22/2024

    Yes originally we were supposed to install driveway on the 22nd of october, when contracts are signed we do let the customer know that there could be delays, it is also on the contract that the customer signs. We did have a few guys out due to illness and we did fall behind by a few days. **** called ***** this morning he missed her call and called her right back and she did not answer. As ***** was calling ****, Her dad called and spoke to with ***** and *** the salesman on a 3 way call. We did explain that we did have some delays and that we could do one driveway tomorrow and the other on friday, ****** dad said to do them both on friday 25th of October. 

    *** is NOT the owner of this company. I have never paid anyone to remove a bad review, Look at my Angies reviews.I started this company last year. 

     

    Customer Answer

    Date: 10/25/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ******

New Look Paving Sealcoating and Landscaping is NOT a BBB Accredited Business.

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