Complaints
This profile includes complaints for Infotracer.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 129 total complaints in the last 3 years.
- 71 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/07/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
During the past month, I have tried many times to have my personal information data removed from infotracer.com. I went to https://infotracer.com/optout/ and put in the removal requests and followed the exact steps. I was told every time that my record should be removed from their website in 72 hours. But they are still present, NOT removed, after 2-4 weeks. They are still available to the public.Customer Answer
Date: 06/18/2022
I have not heard from the business in response to my complaint.
Business Response
Date: 06/27/2022
To Whom It May ***************************************************** is important to us and we understand the concern expressed by Wengin ****. We have a *************** Team dedicated to such requests and they work to ensure all opt outs are handled promptly. In regard to ************************* case, it appears some information needed to complete the removal fully may not have been stipulated. However, in light of this renewed request, we have since removed all relevant records related to Wengin **** and sent written confirmation of said removal. It's important to keep in mind our team is on hand 24/7 to help and can be reached directly from our website by phone, chat and email.
Sincerely,
The Infotracer Team
Customer Answer
Date: 06/28/2022
Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Although InfoTracer claimed otherwise, they have not removed my entries from the website. They are still available for the public to see, just like before. As far as I can tell, nothing happened since I filed the complaint.
Please remove the following report IDs:
REPORT ID: *********
REPORT ID: TQSI-WPWJ
REPORT ID: 3XHT-****
REPORT ID: 3XBE-IOJJ
REPORT ID: YBHN-YF3K
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,
WenqinBusiness Response
Date: 07/08/2022
To whom it may concern,
We are unable to reproduce the results provided by Wengin ****. When our *************** Team completes a search with the relevant details no results are found, indicating the removal process was successful. It is important to clear the browser's cache before completing the search in order to ensure updated results are seen rather than previously cached pages. Also, report IDs are dynamic and cannot be used as reference points. However, we understand ************************* concern. Since we are unable to duplicate the problem, our experts will reach out to Wengin **** to understand how we may be able to provide further support.
Sincerely,
The Infotracer Team
Customer Answer
Date: 07/11/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
Wenqin ****Initial Complaint
Date:05/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This site deceives customers claiming to provide car history details for $2.95 with a 7-day trial,Details about additional charges are hidden in the details and was not explicitly shown at the time of purchase. I used this service to check the history of one car and paid $2.95 which is worth, but after 7 days I have been charged an additional amount of $24.95 which is completely misleading. I request to help me with the refund of this $24.95 and enforce the company to maintain fair and ethical practice by explicitly mentioning the total cost at the time of purchase in clear terms. I am seeing more customers in the past got deceived like me with such a practise.Appreciate your help.Thanks My info :Name:********************************* email:************************Business Response
Date: 05/26/2022
To whom it may concern,
We understand the concern expressed by *********************************. However, we explicitly state on our checkout page, in terms that must be agreed to prior to purchase, that the customer is purchasing a trial which at the end of seven days, if not cancelled, will automatically enroll them in a subscription to be billed monthly. This text appears in full for the customer's convenience, and a checkbox is provided for the customer to acknowledge they have read and agree to our terms of service and billing terms. It is not possible to move forward or complete the checkout process until the billing terms check box has been clicked, attempting to do so will result in an error which redirects the user to review the billing terms.
Our terms of service https://members.infotracer.com/customer/terms and billing terms https://members.infotracer.com/customer/terms?#billing are available on our website for further review. We also make it easy to cancel, no need to contact us. Ganesh Srinivasan was able to log in to their account and cancel without difficulty, one day after the trial ended. We also have a dedicated ************* Team standing by 24/7, available via chat, email and phone. Although ********************************* successfully utilized our site, as a courtesy a refund was processed for the rebill, and those funds will post in 3-5 business days.
Sincerely,
The Infotracer Team
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