Complaints

This profile includes complaints for Infotracer.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Infotracer.com has 10 locations, listed below.

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  Infotracer.com

  PO Box 130369 Boston, MA 02113-0007

  
• 

  Infotracer.com

  PO Box 990142 Boston, MA 02199-0142

  
• 

  Infotracer.com

  28 Atlantic Ave Ste 227 Boston, MA 02110-3802

  
• 

  Infotracer.com

  PO Box 130368 Boston, MA 02113-0007

  
• 

  Infotracer.com

  PO Box 130368 Boston, MA 02113-0007

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********** advertises "free email search" and has a link on their site saying "start free search". You sit there waiting for minutes while "info" is "compiled" but then they ask you for money to get any result. Chatting with customer service is a joke. They have the same line "you can search for free" but you have to pay for results. I did not pay so have no monetary claim. Just lost time falling for false advertising.

  

  Business Response

  Date: 09/23/2022

  To whom it may concern,

  We provide a free search to allow our customers to first confirm if the information they seek is available. Our free search ***** through our proprietary database of over 5 billion records to determine if the criteria provided can be located. If the data is found we make it available at an affordable rate in a convenient format. If it is not available we inform our client and offer support with additional searches. This crucial step saves our customers both time and money. Conventional methods would a visit to a public records source in person, navigating a lengthy process to determine if the record in question was on hand, before paying a fee to access it. Instead we make it possible to conduct a nationwide search in seconds with ease, from your phone or computer. Once the search is complete, purchase options are made available, but our clients always have the convenience of knowing before the transaction if we have the data they need.

   

  Sincerely,

  The ********** Team

  Customer Answer

  Date: 09/26/2022

  I do not accept the response by the company because they continue to advertise a free search implying that free results are imminent.  *********** should remove all references to a free search and disclose that any information is charged for.  Nothing is free.
  

  
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked for the ********** one time event for $1. I did not renew or authorize any other charges. In fact I sent an email telling them not to renew per their instructions. They immediately charged me $24.95 and have subsequently charged me $24.95 twice more. I emailed and they claimed they were refunding my money while all the time charging me more. This is a company that steals from their customers. I now had to cancel my card to stop their theft.

  

  Business Response

  Date: 08/19/2022

   To whom it may concern,

  
  We understand the concern expressed by *******************. However, we explicitly state on our checkout page, in terms that must be agreed to prior to purchase, that the customer is purchasing a trial which at the end of seven days, if not cancelled, will automatically enroll them in a subscription to be billed monthly. This text appears in full for the customer's convenience, and a checkbox is provided for the customer to acknowledge they have read and agree to our terms of service and billing terms. It is not possible to move forward or complete the checkout process until the billing terms check box has been clicked, attempting to do so will result in an error which redirects the user to review the billing terms.

  
  Our terms of service https://members.infotracer.com/customer/terms and billing terms https://members.infotracer.com/customer/terms?#billing are available on our website for further review. We also make it easy to cancel, no need to contact us. To provide further support, we have a dedicated ************* Team standing by 24/7, available via chat, email and phone. We were unable to locate any record of correspondence or further contact from ******************* seeking help with their account. Although ******************* utilized our service and was a returning customer, previously holding a subscription in 2016, we have issued a refund for the last two rebills as a courtesy, and those funds will post in 3-5 business days.
  
  
  Sincerely,
  
  The ********** Team

• Initial Complaint

  Date:06/07/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the past month, I have tried many times to have my personal information data removed from infotracer.com. I went to https://infotracer.com/optout/ and put in the removal requests and followed the exact steps. I was told every time that my record should be removed from their website in 72 hours. But they are still present, NOT removed, after 2-4 weeks. They are still available to the public.

  Customer Answer

  Date: 06/18/2022

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 06/27/2022

  To Whom It May ***************************************************** is important to us and we understand the concern expressed by Wengin ****. We have a *************** Team dedicated to such requests and they work to ensure all opt outs are handled promptly. In regard to ************************* case, it appears some information needed to complete the removal fully may not have been stipulated. However, in light of this renewed request, we have since removed all relevant records related to Wengin **** and sent written confirmation of said removal. It's important to keep in mind our team is on hand 24/7 to help and can be reached directly from our website by phone, chat and email. 

   

  Sincerely,

   

  The Infotracer Team

  Customer Answer

  Date: 06/28/2022

  
  
  
  Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
  
  Although InfoTracer claimed otherwise, they have not removed my entries from the website. They are still available for the public to see, just like before. As far as I can tell, nothing happened since I filed the complaint.
  
  Please remove the following report IDs:
  
  REPORT ID: *********
  
  REPORT ID: TQSI-WPWJ
  
  REPORT ID: 3XHT-****
  
  REPORT ID: 3XBE-IOJJ
  
  REPORT ID: YBHN-YF3K
  
  
  
  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,
  Wenqin
  
  
  

  

  Business Response

  Date: 07/08/2022

  To whom it may concern,

   

  We are unable to reproduce the results provided by Wengin ****. When our *************** Team completes a search with the relevant details no results are found, indicating the removal process was successful. It is important to clear the browser's cache before completing the search in order to ensure updated results are seen rather than previously cached pages. Also, report IDs are dynamic and cannot be used as reference points. However, we understand ************************* concern. Since we are unable to duplicate the problem, our experts will reach out to Wengin **** to understand how we may be able to provide further support. 

   

  Sincerely,

   

  The Infotracer Team

  Customer Answer

  Date: 07/11/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  Better Business Bureau:
  
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  
  Regards,
  
  
  Wenqin ****

• Initial Complaint

  Date:05/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This site deceives customers claiming to provide car history details for $2.95 with a 7-day trial,Details about additional charges are hidden in the details and was not explicitly shown at the time of purchase. I used this service to check the history of one car and paid $2.95 which is worth, but after 7 days I have been charged an additional amount of $24.95 which is completely misleading. I request to help me with the refund of this $24.95 and enforce the company to maintain fair and ethical practice by explicitly mentioning the total cost at the time of purchase in clear terms. I am seeing more customers in the past got deceived like me with such a practise.Appreciate your help.Thanks My info :Name:********************************* email:************************

  

  Business Response

  Date: 05/26/2022

  To whom it may concern,
  
  
  We understand the concern expressed by *********************************. However, we explicitly state on our checkout page, in terms that must be agreed to prior to purchase, that the customer is purchasing a trial which at the end of seven days, if not cancelled, will automatically enroll them in a subscription to be billed monthly. This text appears in full for the customer's convenience, and a checkbox is provided for the customer to acknowledge they have read and agree to our terms of service and billing terms. It is not possible to move forward or complete the checkout process until the billing terms check box has been clicked, attempting to do so will result in an error which redirects the user to review the billing terms.
  Our terms of service https://members.infotracer.com/customer/terms and billing terms https://members.infotracer.com/customer/terms?#billing are available on our website for further review. We also make it easy to cancel, no need to contact us. Ganesh Srinivasan was able to log in to their account and cancel without difficulty, one day after the trial ended. We also have a dedicated ************* Team standing by 24/7, available via chat, email and phone. Although ********************************* successfully utilized our site, as a courtesy a refund was processed for the rebill, and those funds will post in 3-5 business days.
  
  
  Sincerely,
  
  The Infotracer Team

• Initial Complaint

  Date:05/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have previously submitted a request to delete my information from this site two years ago. Today I checked, and my information is back on this website. Today I submitted the Opt Out request for each of my FOUR ENTRIES. When I got the emails and clicked on the link to remove, EVERY ONE OF THEM gave an error message that says: "Seems like you are too fast on the request confirmation. Please wait about 30 seconds and try again. Sorry for the inconvenience."Waiting 30 seconds and trying again does not work. Waiting five minutes and trying again does not work. There is no way to email customer support without an Order Number, which I don't have. There is no way to chat with customer support. This business is risking my personal safety and it must stop.

  

  Business Response

  Date: 05/23/2022

  To whom it may concern,

  Privacy is very important to us, and we understand the concern shared by Chaeleen *********. Please keep in mind that while we are unable to guarantee that public data will not be made available again, we have a team dedicated to the prompt handling of all opt out and data removal requests. We also make opting out easy with our online tool, https://infotracer.com/optout/. The technical error described by Chaeleen ********* is unusual, and although we were unable to replicate it, our support team is investigating. We were also unable to locate any records of the opt out request from Chaeleen ********* or any reports within our database pertaining to Chaeleen ********* using the criteria they provided. However, we are very keen to help. More information is needed in order to complete this request. We've reached out to Chaeleen ********* for this detail, but we are also standing by to help and can be contacted at [email protected]. We look forward to providing further assistance on the matter. 

   

  Sincerely,

  The Infotracer Team

  Customer Answer

  Date: 05/29/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I have not received any communications from you regarding this issue. Can you specify how you reached out?
  

  If you cannot locate a record of my request, that means the removal page on your website is malfunctioning because I submitted it several times. 
  

  Please confirm that you have permanently removed my information from your website.
  
  FAQ
  
  Regards,

  Chaeleen

   

   

  

  Business Response

  Date: 06/08/2022

  Chaeleen *********

   

  To whom it may concern,
  
  Our dedicated *************** Team was able to reach Chaeleen ********* by phone to address their concerns fully. During the call we confirmed with Chaeleen ********* that all relevant records were removed as requested and Chaeleen ********* was able to verify the same. We sincerely appreciate the opportunity to work directly with Chaeleen ********* to resolve this matter. 

  Thank you,

  The Infotracer Team