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Business Profile

Computer Consultants

Vonetel Communication Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Consultants.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/29/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 10, 2024 my computer was "frozen" with a virus. I researched ********* Support and called the number provided **************. I was connected with a "partner" company VONETEL. They did fix my computer when I purchased a 1 year support agreement. I have since attempted to call the number provided only to get nothing but a dead phone or to be put on hold forever with no answer. I checked and saw that BBB has them listed as a accredited company, but i am afraid that someone is using the name to scam people.

    Business Response

    Date: 05/29/2024

    Hi *****  

    Sorry for this bad experience with our tollfree lines . sometimes we receive a large number of calls and thats why many calls goes to voicemail , you can call directly to our manager ***** cell phone number ************ in case of any issue , we tried reacing you today on given phone number but its on voicemail , looking forward to hear from you soon . Thanks

    Customer Answer

    Date: 05/29/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ********

  • Initial Complaint

    Date:04/14/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 2-10-23 Tech: ****** ********* ****** ****** **** *** ************** ******** *** ***************** Received that order #**** was received and was being processed. Plan: 3 Year of Security + Support Total $299.99. Paid by credit card 2-10-23 first installment of $149.99. Remaining balance : $150.00 Due on February 16th 2023. ORDER NUMBER:**** DATE: FEBRUARY 16, 2023 TOTAL PAID: $149.98 PAYMENT METHOD: CREDIT CARD.. BALANCE DUE $0.00. CALLED VONETEL REGARDING SYSTEM PROBLEM ON 4/11/24. SPOKE WITH TECH PAUL, WAS ADVISED THAT I COULD USE MY COMPUTER, BUT TO REMOVE HACKERS, IT WOULD COST BECAUSE MY SERVICE HAD EXPIRED. I TRIED TO ADVISE HIM OF THE PURCHASE OF THE 3 YEAR SERVICE PURCHASED ON 2/10/2023, HE TOLD ME NO. I TRIED TO ADVISE HIM OF THE 2 CHARGE CARD PAYMENTS AND WHO I SPOKE WITH BUT HE WOULD NOT ACCEPT WHAT I SAID AND WOULD NOT ACCEPT MY ORDER NUMBERS AND WHO I TALKED TO. BEFORE I COULD ASK FOR SUPERVISOR HE TERMINATED THE PHONE CALL.

    Business Response

    Date: 04/26/2024

    Dear ********

    we apologies for the experience with our world class support

    call us again and ask for our supervisor ***** and we will fix it without any charge , actually as we have 2 orders into our system and paul was able to see the one which was only for a one year support , call us and we will take care of the issue , Call and ask for Supervisior ***** . Thanks

     

     

    Customer Answer

    Date: 05/02/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

    Sincerely,

    ******** ********

  • Initial Complaint

    Date:05/11/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 14, 2023 I dialed a ********* ******* ******, as my computer was hacked. It was addressed by a "partner"' company: ******* ************* Services. I gave them access to my computer and they got it working after I signed up for a 3 year service protection in the amount of $399.98 which I paid for with my Credit Card. Since then I spoke with some **** ***** staff at **** *** and they said this was a scam and not a ********* Partner. Is there anything you can do? Thank you in advance.

    Business Response

    Date: 07/06/2023

    Hello ******* *******

    We are really sorry for the delay in your refund. The main office is mailing if out today. Again we are sorry in this falling through the cracks. 

    ***** ******* ******* *************  ************ *****


Vonetel Communication Service is NOT a BBB Accredited Business.

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